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Customer Thermometer

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16 reviews
  • 1 profiles
  • 1 categories
Average star rating
3.9
Serving customers since
2010

Profile Name

Star Rating

10
2
2
0
2

Customer Thermometer Reviews

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Profile Name
Star Rating
10
2
2
0
2
Emily E.
EE
Emily E.
Product Marketing Specialist at WebPT
05/04/2016
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Verified Current User
Review source: G2 invite
Incentivized Review

Keep an active pulse on your customers

I love that Customer Thermometer breaks down how many comments you have by red, yellow, green, and gold stars, but separates that in a different tab from the number of responses received in each category. The analytics are pretty good. With visual representation of information, it's very easy to understand at a glance how your customers are feeling. They also have a check mark box next to the comments so you can indicate you've taken action on that particular comment. And as of recent, you can drill down by date!

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HQ Location:
Brighton, United Kingdom

Social

@CustThermometer

What is Customer Thermometer?

Customer Thermometer is a market-leading customer feedback solution that offers businesses a unique and innovative way to engage with their customers. Known for its one-click feedback email signature buttons, Customer Thermometer enables companies to gain real-time insights into customer satisfaction and employee engagement. The tool is designed to be user-friendly, requiring minimal effort from respondents, which helps in achieving high response rates. Customers can express their feelings about a service or product quickly and effortlessly, providing businesses with actionable data to improve their customer experience, reduce churn, and foster loyalty.The platform is easily integrable with major email service providers and helpdesk software, giving businesses the flexibility to add it to emails, receipts, helpdesk tickets, and more. Customer Thermometer’s analytics dashboard provides comprehensive reports, alerting, and real-time data, allowing companies to respond promptly to customer feedback and identify trends over time.

Details

Year Founded
2010