I love using Condens as it helps me manage and organize large amounts of data, including video and audio recordings, and transcribing. It's perfect for highlighting and tagging my findings. As a designer researcher, I appreciate the balance between power and simplicity, and that it's intuitive and easy to use without compromising on smart features. It's well designed by people who truly understand user needs. The customer service is outstanding—super friendly, human, and deeply supportive! Switching from Dovetail to Condens has been great because it's not only easy to set up but also offers the features I need at a price I can afford as a freelancer.

Tagging and analyzing qualitative data used to be the part of research I dreaded most. Condens makes it manageable. The way you can tag across sessions and start to see themes emerge is genuinely useful.

Condens is a platform that really understands the day-to-day work of researchers, and it nails the details. At every step of my workflow, the things I want are simply there: a checkbox to mark a session as processed, and the ability to rearrange the metadata in the overview exactly how I prefer. Those are just a couple of small touches, but they’re the kind of details that show Condens genuinely understands research work. I also love how whiteboarding, note-taking, and more are kept as an integral part of the main screen. There’s no need to awkwardly click back and forth between processing interview sessions and analysis; you can have both visible at the same time with a simple pull-out split screen. The way they display videos, how you interact with them, and how easy it is to create snippets (etc., etc.) all follow the same thoughtful approach. It may sound trite, but these little things really do matter, and they make working in Condens much easier and more enjoyable. A lot of research platforms seem to offer similar features, but they’re often less intuitive and not as well thought through as Condens. And now the AI functionalities they’re releasing match that same pattern: they actually make sense within my work process. Their support is personal and fast as well. I don't use many integrations, but the ones that I do work well. I've never had an issue with performance and the pricing is fair. I just wish that more premium features were available to teams of 1 as well. But that goes for many providers. Overall, Condens is my favorite tool to work with. As an analysis and repository tool specifically, but also generally speaking in the space of tools we need in Research and ReOps.