Intuitive UX makes it easy to start using the tool out of the box. We just loaded data from our focus groups and directly started coding it without any technical trouble. The transcript function works even for our specific language (Czech): it needs to be proofread, but the initial quality is higher than other tools I tried before.

I’ve been using Condens for over three years now—first as a researcher in a venture builder, then as an Insights Department Lead in a business design studio. It quickly became my go-to tool for qualitative research analysis. Today, I also introduce Condens to my students studying UX design and research, and management. We use Condens while working on student UX research projects for NGOs, and I know that many of my students go on to use it in their professional practice afterward. What I love most is how user-friendly and intuitive it is—it truly makes the often messy work of research feel smooth and enjoyable. The support team is excellent, and I especially appreciate their educational offer, which has been a huge help for both teaching and student projects. Condens is a reliable, well-designed platform that grows with you as your research practice evolves.

Interface and features are phenomenal. Very easy to use and I love the tagging fields and subfields. Transcripts are accurate. Tons of great features to organize and analyze your content. Customer service team is fantastic.