We offer short courses, intensives, and private classes at various campus locations. Students' questions come in multiple languages and with varying degrees of specificity. Chatbase deals with this quite efficiently and manages to keep things friendly.

Our support goes from enrollment through exam booking, courses, renewals, and certification. I appreciate how the same chat can switch to a human chat while retaining its context. Our support team can see the details of the learner's account and the tasks they have accomplished.

While we have a lot of information, it is scattered on district pages, school pages, PDF documents, and year-to-year calendars. Chatbase allows us to give families a more intuitive way of accessing that information. The biggest benefit we've received from the Chatbase platform has been multilingual support for transportation information, registration information, meal programs, and school closure announcements. Backstage will be helpful in identifying issues families have in each school so we can address the content issue as well as any errors in the AI's response to those families.