Our support goes from enrollment through exam booking, courses, renewals, and certification. I appreciate how the same chat can switch to a human chat while retaining its context. Our support team can see the details of the learner's account and the tasks they have accomplished.

While we have a lot of information, it is scattered on district pages, school pages, PDF documents, and year-to-year calendars. Chatbase allows us to give families a more intuitive way of accessing that information. The biggest benefit we've received from the Chatbase platform has been multilingual support for transportation information, registration information, meal programs, and school closure announcements. Backstage will be helpful in identifying issues families have in each school so we can address the content issue as well as any errors in the AI's response to those families.

Applicants are from young graduates to mature students coming back after twenty years. Chatbase works great in this case because users can ask in natural language. There are conversation flows specifically devoted to application status, document submission, and escalation to an advisor, and the agent asks the questions following the flow of our admissions department.