The content is highly inconsistent. A new season starts and people start asking about rewards, passes, missing items, and event regulations. We lack enough support staff to deal with that, so Chatbase takes in the simple queries, along with event guidelines. We have used widgets to explain the reward tracks and account-safe status cards as players get it quickly rather than reading texts. In addition, these actions and procedures will be helpful for handling the missing purchase complaints since agents can collect platform, receipt, item, and timestamp details.

We roll out features often and it takes a lot of time for our support team to become familiar with all the new features. The Chatbase AI learns about the new features immediately and helps the customers right away after we roll out.

The agent is trained using the guidebooks of each property, enabling the guests to inquire about parking, locks, appliances, internet, and check-out without browsing through a PDF. The ticketing feature provides our remote team with a single place to handle everything that the AI cannot solve, while the internal notes become valuable in situations when maintenance and housekeeping require informing.