Chatbase provides instant answers to pickup points, packing lists, age restrictions, cancellation policies, and difficulty level questions. We have created rescheduling and weather disruption procedures so that the agent verifies the booking and follows them accordingly in sequence. It is quite handy for a small business.

We have twelve restaurants, and our policies were addressed differently based on who happened to answer the call before. Hence, it’s a refreshing experience to use an AI agent that adheres to the flow as approved.

While we have one bot in multiple hotels, the replies must be adjusted to the hotel-specific amenities and policies. Thankfully, Chatbase has proven itself flexible enough to handle that. In addition, the customer is able to view their booking details, restaurant hours, spa availability, and even information on transportation in the form of interactive cards rather than searching for the relevant information in their pre-arrival email, which they never read. When another team member takes control of the conversation, the customer remains in the same conversation while the new colleague gets the entire context.