Product Avatar Image

Centrical

Show rating breakdown
128 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.6
Serving customers since
2013
Profile Filters

All Products & Services

Profile Name

Star Rating

103
21
3
1
0

Centrical Reviews

Review Filters
Profile Name
Star Rating
103
21
3
1
0
Verified User in Consumer Services
AC
Verified User in Consumer Services
11/21/2023
Validated Reviewer
Verified Current User
Review source: Organic

The gamified experience!

the store and challenges that are userfriendly
OS
Ockert S.
11/21/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Staff Empowerment

I have been working with Centrical for over a year now, and work on implementing a brand new narritve. The customer & techinical support that they provided during the process was fantastic. I was not part of the original team implementing gameON but from my experience, it was fast, informed, targeted and made it fit for purpose for my business. Centrical is a easy platform for staff to utilise and with the number of features it provides, it creates the perfect balance between work, reward & recognition. We have seen a huge increase in engagement, recognitions and success by creating a targeted approach on how we embed and track KPI's. We have tapped into various products they offer to increase staff empowerment to take control of their training and embedment and upskill themselves. Leaders found the ease of integrating thei coaching opportunities into the platform by creating specific missions, and our onboarding managers have promoted the use of evaluations during the probation period.
Daniel W.
DW
Daniel W.
11/21/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great software, great company

Centrical is a fantastic platform for providing real-time recognition and reward to employees. The software allows you to gamify performance management, motiviate people to learn and open up new avenues for communication. We love the shop, it creates a real buzz in the office when people can spend their rewards on things they want. The Centrical team are wonderful too. They're very supportive not just through rollout, they stick around and are proactively engaged throughout.

About

Contact

HQ Location:
New York, US

Social

@centrical

What is Centrical?

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction. Centrical was founded in 013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.

Details

Year Founded
2013