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Capsule

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561 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.7
Serving customers since
2007
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Capsule Reviews

Review Filters
Profile Name
Star Rating
474
75
10
2
0
Chris N.
CN
Chris N.
07/12/2026
Validated Reviewer
Verified Current User
Review source: Organic

Clean, Intuitive CRM That Gets Prospects vs. Contacts Right

It allows me to easily differentiate prospects from contacts. Unlike other CRMs which seem to class every contact and business as a potential sales lead, Capsule understands that some people are just contacts and that's fine. It's also clean and intuitive, allowing me to pick it up and start using it very quickly.
Lucy M.
LM
Lucy M.
Operations & Accounts Manager at Langford Direct Ltd
07/09/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Easy-to-Use CRM That Saves Time with Helpful AI and Excellent Support

I have used Capsule for over 10 years. It integrates really well with my other software such as Xero and Transpond. Its extremely easy to use, it enables me to track my projects efficiently, as well as update any notes from recent contact. The new AI tools are really helpful, I am able to send an email in seconds using the AI email tool. Their customer service is excellent, and they offer webinars to help you use the software to your best ability. I think it is priced really well, and the software itself saves a lot of time when dealing with customer management.
Ross W.
RW
Ross W.
Director | Nature Restoration Consultant | NATURE WORKS | Habitat creation & Wilding specialist | Real Advice, Wild Results
07/03/2026
Validated Reviewer
Verified Current User
Review source: Organic

Brilliant Email Allocation and a Streamlined, Easy-to-Use Pipeline

Email allocation to clients and projects is brilliant and easy to use. The pipeline is ideal, and it really streamlines and organises my work.

About

Contact

HQ Location:
Manchester, GB

Social

@CapsuleCRM

What is Capsule?

Capsule CRM was built to help small businesses work smarter, not harder. All your client details, tasks, and projects are beautifully organised in one place. No bloat, no unnecessary complexity, just everything you need to stay on top of your day and grow your business with confidence. Our marketing platform, Transpond, takes things further by helping you generate more leads and communicate effectively with existing clients. Whether you're sending campaigns, nurturing prospects, or keeping your audience engaged, Transpond makes it easy to turn interest into action. Together, Capsule and Transpond give busy businesses a complete toolkit. From first contact to long-term client relationships. Simple enough to get started quickly, powerful enough to scale with you, and built by people who genuinely understand the challenges of running a small business.

Details

Year Founded
2007
Website
capsulecrm.com