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Capsule

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552 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.7
Serving customers since
2007
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Capsule Reviews

Review Filters
Profile Name
Star Rating
466
74
10
2
0
MH
Madalyn H.
06/16/2026
Validated Reviewer
Review source: Organic

Streamlined Workflow and Seamless Team Alignment

I like that Capsule CRM keeps our team aligned with project progress and all our accounts in one place, which is really helpful. I appreciate that it involves a constantly improving workstation and ensures everything is in one place. The custom fields feature is great too, as it allows us to organize our organizations into an easily digestible format. It's super useful for maintaining our workflows efficiently.
Verified User in Financial Services
AF
Verified User in Financial Services
06/12/2026
Validated Reviewer
Verified Current User
Review source: Organic

CRM Review

This CRM is very easy to use and easy to set up as someone with no prior CRM use. The opportunity feature enables us to keep on top of tasks per case. Also, the filtering options are helpful when trying to complete tasks at the same time and covering others' tasks when they are not able to work. I also love that you are able to set email templates and the amount of information in one space you can easily access in seconds makes it so efficient. Along with this, when dealing with any issues, the support team are amazing at dealing with issues straight away
Kelly N.
KN
Kelly N.
06/10/2026
Validated Reviewer
Review source: Organic

Seamless Setup and Exceptional Support

I really appreciate the ease of use of Transpond by Capsule. It allows me to create really good graphic emails by using Canva for images and then pasting these into Transpond, which results in professional-looking emails. The initial setup was very easy, and I'm familiar with campaign and email software, which made it quite straightforward. Also, the support team stands out for being quick to assist and making the process of getting a campaign up and running feel straightforward and simple. I highly recommend it to anyone looking to confidently launch campaigns, and I particularly value how it helps me reach our referral partners effectively.

About

Contact

HQ Location:
Manchester, GB

Social

@CapsuleCRM

What is Capsule?

Capsule CRM was built to help small businesses work smarter, not harder. All your client details, tasks, and projects are beautifully organised in one place. No bloat, no unnecessary complexity, just everything you need to stay on top of your day and grow your business with confidence. Our marketing platform, Transpond, takes things further by helping you generate more leads and communicate effectively with existing clients. Whether you're sending campaigns, nurturing prospects, or keeping your audience engaged, Transpond makes it easy to turn interest into action. Together, Capsule and Transpond give busy businesses a complete toolkit. From first contact to long-term client relationships. Simple enough to get started quickly, powerful enough to scale with you, and built by people who genuinely understand the challenges of running a small business.

Details

Year Founded
2007
Website
capsulecrm.com