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Caplena

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53 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2017

Profile Name

Star Rating

41
9
2
0
1

Caplena Reviews

Review Filters
Profile Name
Star Rating
41
9
2
0
1
Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
09/15/2025
Validated Reviewer
Verified Current User
Review source: In-app

Caplena and Easy tool to Analyze Open Text

By far the best tool (the hardest to obtain in an internal solution) is the Category/Topic AI Quality Score, a score that easily identify how well certain categories are identified. Very necessary for us to understand how well certain categories are mapped.
Verified User in Market Research
UM
Verified User in Market Research
09/11/2025
Validated Reviewer
Verified Current User
Review source: In-app

Easy to use but would be great if it has more features

The AI function when assigning topics has helped to reduce the time needed to review the verbatims
CS
Claire S.
09/09/2025
Validated Reviewer
Verified Current User
Review source: In-app

I find this new version so unuser friendly. The AI interpertation is very poor

How it learns to categorise text comments into correct themes

About

Contact

HQ Location:
Zürich, CH

Social

@CaplenaCH

What is Caplena ?

Caplena AG is a technology company that specializes in text analysis and sentiment analysis solutions. Their platform enables businesses to extract valuable insights from customer feedback, surveys, and other text data through advanced artificial intelligence and machine learning techniques. Caplena's user-friendly interface facilitates the visualization and interpretation of data, helping organizations enhance their decision-making processes and improve customer experiences. For more information, visit their website at [caplena.com](https://www.caplena.com).

Details

Year Founded
2017
Website
www.caplena.com