Product Avatar Image

Call Center Studio

Show rating breakdown
4.8 out of 5 stars
98 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.8
Serving customers since
2018

Profile Name

Star Rating

87
8
3
0
0

Call Center Studio Reviews

Review Filters
Profile Name
Star Rating
87
8
3
0
0
Sewa A.
SA
Sewa A.
01/27/2026
Validated Reviewer
Review source: Organic

Streamlined Call Management, Needs Enhanced Reporting

|Call Center Studio
I like that Call Center Studio is easy to use and brings calls and messages into one platform. The system centralizes all calls and messages, reducing missed interactions and improving tracking. I appreciate the real-time monitoring, call recordings, and reports, which make it easier to manage the team. It has become an essential tool in our daily operations, helping us stay organized, responsive, and productive. Also, switching to Call Center Studio has been beneficial as it serves as a more useful omnichannel compared to using WhatsApp and Facebook platforms separately. The initial setup was incredibly easy.
Muhammad M.
MM
Muhammad M.
Director Customer Services @ TCS | 30-Year Career Foundation in Sales, Operations, Collections & Credit Control | Leading Enterprise CX Modernization
01/23/2026
Validated Reviewer
Review source: Organic

Strong, Reliable CCS System with a Professional Team

|Call Center Studio
CCS system built is strong and there are no down times
Muhammad S.
MS
Muhammad S.
01/22/2026
Validated Reviewer
Review source: Organic

Streamlined Omni-Channel Solution with API Challenges

|Call Center Studio
I appreciate Call Center Studio for its omni-channel capabilities, which integrate voice, text, email, and social media into a single platform. I enjoy the robo calls feature that automates our outbound calls without relying on human agents, which enhances efficiency. The predictive dialer is also a standout feature as it saves agents time by engaging them only when a customer picks up the call.

About

Contact

HQ Location:
Chicago, Illinois

Social

@CCS4CX

What is Call Center Studio?

Call Center Studio is a cloud-based call center software that offers scalable and flexible solutions for customer support and communication needs. Designed to streamline operations and enhance customer interactions, the platform can be easily integrated with existing systems and is suitable for businesses of all sizes. Some of its key features include omnichannel support, intelligent call routing, real-time analytics, and workforce management tools. By leveraging the power of the cloud, Call Center Studio enables organizations to manage customer interactions more efficiently and improve their overall service quality.

Details

Year Founded
2018