Braze

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2,019 reviews
  • 2 profiles
  • 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011

Profile Name

Star Rating

1335
631
41
5
7

Braze Reviews

Review Filters
Profile Name
Star Rating
1335
631
41
5
7
Barbod J.
BJ
Barbod J.
Campaign ManagerSmall-Business (50 or fewer emp.)
11/10/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Lots of features, overly simplified

I like the AI Agentic Execution I can use it to build complex orchestrations and segments by explaining it and refining what I asked for continuously. Frequency capping is much smarter. Instead of just blocking a send when caps are reached, you can use ranking to ensure users receive the highest-priority message when multiple touchpoints compete, allowing lower-priority messages to retry later rather than dropping them outright.
Verified User
AN
Small-Business (50 or fewer emp.)
5/5

Braze excels in providing powerful automation capabilities for customer journeys, allowing for effective tracking of multi-channel analytics. The onboarding process is particularly well-executed, enabling teams to quickly implement advanced features.

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Verified User
AN
Small-Business (50 or fewer emp.)
4.5/5

Braze offers a user-friendly interface and an AI-driven feature set that enhances reporting capabilities. The setup and migration process was smooth, taking about four to five weeks, although some historical data points were missing during migration.

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HQ Location:
New York

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What is Braze?

Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.

Details

Year Founded
2011
Ownership
NASDAQ: BRZE
Website
www.braze.com