Our engineering team likes Atlas because we can see everything our users do in the customer timeline which makes it really easy to know when they’re running into bugs. Our support team likes Atlas because it lets them see everything a user has done over time and it’s really easy to talk to them through text messages, email, and chat.

It's easy to onboard new agents, the product is super fast, and their unique features (i.e timeline) are total game-changers. We've tried Zendesk, Intercom, and a few others before settling on Atlas, and I can confidently say Atlas is by far the best support platform in market right now. Their support & engineering teams are also incredible and have worked with us from the start to make sure implementation was smooth.