Nothing brings together customer views, information & conversations like Atlas does. We interact with our customers across multiple channels and the threading feature in Atlas provides a seamless experience for both our team and our members. The session recordings allow us to review website bugs across departments and more quickly assign, and resolve, any issues. As a platform, Atlas is intuitive, easy to use, and doesn't present the learning curve and drawbacks so many CRMs have in design. Finally, the responsiveness and support we receive from the team is among the best.

We switched from Intercom to Atlas, and it's been amazing for our business as Intercom pricing was not scalable. When switching to Atlas, we've had all the existing features of Intercom and more. More shortcuts for faster workflows, in-app screen recordings, and tons of new features that the Atlas team is regularly launching new features! Another important thing to note is that we've had 0 customer complaints about the chat experience. Atlas also integrates well with our toolset: Linear, Sentry, and Segment.

It seamlessly links into our slack channels and was incredibly easy to implement. We run all of our customer support through Atlas which is easy to track and we get customer updates in real time. Plus the session tracking is a huge benefit.