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AppFoundry Community

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39 reviews
  • 8 profiles
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Average star rating
4.5
Serving customers since
2015
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Stripe - Custom Data Actions

13 reviews

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

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Zendesk - Custom Data Actions

13 reviews

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

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ServiceNow - Custom Data Actions

6 reviews

Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

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Genesys Cloud - Custom Data Actions

4 reviews

Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

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Microsoft Dynamics 365 - Custom Data Actions

2 reviews

Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

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Genesys Cloud & AWS Lex-Kendra Blueprint

1 review

Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability supported by Lex bots and Kendra search. With this solution, businesses can answer even more complex customer queries and increase the use of self-service channels without live agent assistance.

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Genesys Cloud Chat Assistant Blueprint

0 reviews

A guide/template for customers using Genesys Cloud for their business. This solution enables contact centers to a chat assistant for agents as interaction widgets over Genesys Cloud chat interactions.

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Genesys Cloud & Vonage Video API Blueprint

0 reviews

A guide/template for customers using both Genesys Cloud and Vonage Video solutions for their business. This solution enables contact centers in integrating Vonage Video room sessions as interaction widgets over Genesys Cloud ACD interactions.

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AppFoundry Community Reviews

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Asarudeen M.
AM
Asarudeen M.
Assistant Vice President at Swiss Re
07/24/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Review of genesys cloud

Genesys Cloud's custom data actions feature is a game-changer for contact centers looking to streamline operations and improve customer interactions. Setting up these actions is pretty straightforward if you're familiar with how Genesys Cloud works and comfortable with a bit of JavaScript coding.
Aditya K.
AK
Aditya K.
04/23/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

AWS Lex-kendra review

It is very helpful in creating chatbots specially RAG model chat bots Combining it with AWS lambda it was super beneficial and easy to use.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
01/10/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Experience with genesys cloud

Speach and text analytics is best feature i found out in gc cloud.

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What is AppFoundry Community?

AppFoundry is a dynamic and innovative software development company based in Belgium, dedicated to crafting custom digital solutions to meet the diverse needs of businesses. Specializing in mobile and web application development, AppFoundry leverages state-of-the-art technologies and creative thinking to deliver user-centered designs and applications that enhance user engagement and business efficiency.Their approach combines a deep understanding of the digital landscape with practical expertise in cutting-edge programming languages and frameworks, ensuring tailored solutions that are both scalable and sustainable. The team at AppFoundry collaborates closely with clients to develop applications that not only meet specific business requirements but also create meaningful experiences for the end users.

Details

Year Founded
2015