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American Express Global Business Travel

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947 reviews
  • 4 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
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Egencia by Amex GBT

923 reviews

Your shortcut to synchronized business travel and expense. Egencia is your travel management solution that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia gives you the visibility you need to spend less time fixing issues and more time focusing on strategy. Travel and expense information automatically flows from booking to expense, enabling you to build a travel platform tailored to your team's needs. With the Amex GBT marketplace bringing every travel option into one place, your business travelers have everything they need.

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Amex GBT Neo

14 reviews

Amex GBT Neo – Future-proof travel management. Trusted by over 400,000 people, Neo unifies your technology to manage complex business travel and expense needs. Neo delivers an intuitive omnichannel user experience with a retail shopping-style design, influenced by your users' needs. As a unified travel and expense platform, Neo takes the pain out of travel and expense – when you book travel, it automatically feeds into Neo expense. Exceptional service is standard, with a flexible servicing model and comprehensive duty of care tools to help you take better care of your travelers. Neo adapts to your organization's complex and changing needs with significant configurability, giving you the flexibility to support policy your way.

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Amex GBT Select

10 reviews

Travel flexibility designed for your business. Amex GBT Select integrates your preferred tools with our trusted tech to create a customized travel and expense solution. Built for your workflows, processes, and priorities. Proactive traveler care keeps disrupted trips on track with automated rebooking, real-time alerts, and 24/7 crisis support. Detailed reporting and advanced analytics provide intuitive dashboards to manage travel spend, sustainability, and traveler well-being – giving you clear, actionable insights to curb overspending and boost compliance.

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Amex GBT Ovation

0 reviews

Amex GBT Ovation (Ovation™) provides engaged, personal attention, and an impeccable service from business travel specialists who are hand selected to meet your unique requirements. All this alongside a full technology suite that makes it easy to book specialized travel online, bill using real-time data, and benefit from our partnerships with over 500 elite hotels.

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690
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19

American Express Global Business Travel Reviews

Review Filters
Profile Name
Star Rating
690
198
32
8
19
Verified User
G
Verified User
06/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Efficient Travel with Exceptional Customer Service

I like Egencia by Amex GBT because it is smooth, secure, and calm, which allows for use without major issues. Additionally, I highlight the customer service that Laurie offers me.
Verified User in Accounting
AA
Verified User in Accounting
06/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
06/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Strong, Modern Online Tool—But Backend Customer Service Needs Major Improvement

They have a strong online tool that has been upgraded to meet current market standards, and it’s good to see that they keep improving and moving with the times.

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HQ Location:
New York, NY

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@amexgbt

What is American Express Global Business Travel?

American Express Global Business Travel (Amex GBT) is the world’s leading B B travel platform, providing software and services to manage travel, expenses, and meetings and events for companies of all sizes. We have built the most valuable marketplace in B B travel to deliver unrivalled choice, value and experiences.

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NYSE: GBTG