American Express Global Business Travel

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976 reviews
  • 5 profiles
  • 4 categories
Average star rating
4.5
Serving customers since

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Egencia by Amex GBT

953 reviews

Your shortcut to synchronized business travel and expense. Egencia is your travel management solution that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia gives you the visibility you need to spend less time fixing issues and more time focusing on strategy. Travel and expense information automatically flows from booking to expense, enabling you to build a travel platform tailored to your team's needs. With the Amex GBT marketplace bringing every travel option into one place, your business travelers have everything they need.

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Amex GBT Neo

14 reviews

Amex GBT Neo – Future-proof travel management. Trusted by over 400,000 people, Neo unifies your technology to manage complex business travel and expense needs. Neo delivers an intuitive omnichannel user experience with a retail shopping-style design, influenced by your users' needs. As a unified travel and expense platform, Neo takes the pain out of travel and expense – when you book travel, it automatically feeds into Neo expense. Exceptional service is standard, with a flexible servicing model and comprehensive duty of care tools to help you take better care of your travelers. Neo adapts to your organization's complex and changing needs with significant configurability, giving you the flexibility to support policy your way.

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Amex GBT Select

10 reviews

Travel flexibility designed for your business. Amex GBT Select integrates your preferred tools with our trusted tech to create a customized travel and expense solution. Built for your workflows, processes, and priorities. Proactive traveler care keeps disrupted trips on track with automated rebooking, real-time alerts, and 24/7 crisis support. Detailed reporting and advanced analytics provide intuitive dashboards to manage travel spend, sustainability, and traveler well-being – giving you clear, actionable insights to curb overspending and boost compliance.

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Amex GBT Ovation

0 reviews

Amex GBT Ovation (Ovation™) provides engaged, personal attention, and an impeccable service from business travel specialists who are hand selected to meet your unique requirements. All this alongside a full technology suite that makes it easy to book specialized travel online, bill using real-time data, and benefit from our partnerships with over 500 elite hotels.

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Complete by SAP Concur and Amex GBT

0 reviews

This is a partnership between SAP Concur and Amex GBT revolutionizes business travel with one, seamless, AI-powered experience for booking, servicing, and expensing

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American Express Global Business Travel Reviews

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Profile Name
Star Rating
713
204
32
8
20
Verified User in Machinery
AM
Verified User in Machinery
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Ease of Use

The platform is very user friendly. The ease of booking a flight, car rental made easy.
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Convenient Travel Management, But Flight Changes Need Work

I like having our business travel needs in one place. Booking flights, hotels, and rental cars is straightforward, and I can easily manage itineraries or adjust reservations when needed. It saves time, keeps travel organized for employees and administration, and makes business travel less stressful. The initial setup was smooth, and once everything was configured, the system was easy to use and manage.
Rajni S.
RS
Rajni S.
Sr. T&E Specialist -India leadEnterprise (> 1000 emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Modern, traveler-friendly booking engine backed by strong policy controls and expense data flow

What stands out most about Egencia is that it delivers a consumer-grade booking experience without compromising on strict corporate governance and policy compliance. Here are the key areas where it excels: UI / UX & Mobile Parity: The platform is clean, intuitive, and requires virtually zero training for new employees. Booking a flight, hotel, or train feels as straightforward as using top consumer booking sites, which drives near-100% platform adoption and virtually eliminates off-channel booking leakage. The mobile app has full feature parity with desktop, allowing travelers to modify itineraries on the go effortlessly. Ecosystem Integrations & Data Fidelity: The automated sync with expense management systems (such as Concur) and corporate card feeds works reliably. Itineraries, hotel folios, and e-receipts flow cleanly into expense reports, which drastically cuts down on missing receipt follow-ups and simplifies reconciliation for the finance and accounting teams. Duty of care and HRIS feeds are equally robust for tracking traveler safety in real time. System Performance & Speed: Search queries—even for complex multi-city or international itineraries—return quickly with up-to-date inventory and pricing. There is minimal lag or checkout error, and itinerary changes or cancellations sync immediately across mobile, web, and calendar. Pricing, ROI & Unused Ticket Management: Access to Amex GBT’s negotiated corporate rates and preferred hotel programs delivers immediate savings. In addition, Egencia’s automated unused ticket tracking ensures that airline credits are automatically applied to subsequent bookings, capturing significant value that would otherwise expire. Support & Onboarding Experience: Onboarding and implementation are well-structured, with helpful guidance on setting up complex travel policies, approval hierarchies, and custom user fields. When flight disruptions or weather delays occur, the 24/7 in-app chat and phone assistance provide quick, dependable rebooking support. AI & Intelligent Recommendations: The recommendation engine effectively learns traveler patterns (frequent routes, preferred times, seat preferences) and surfaces personalized, in-policy options at the top of search results. Visual in-policy/out-of-policy indicators guide employees to preferred vendors naturally without frustrating them.

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What is American Express Global Business Travel?

American Express Global Business Travel (Amex GBT) is the world’s leading B B travel platform, providing software and services to manage travel, expenses, and meetings and events for companies of all sizes. We have built the most valuable marketplace in B B travel to deliver unrivalled choice, value and experiences.

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NYSE: GBTG