American Express Global Business Travel

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977 reviews
  • 5 profiles
  • 4 categories
Average star rating
4.5
Serving customers since

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Egencia by Amex GBT

953 reviews

Your shortcut to synchronized business travel and expense. Egencia is your travel management solution that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia gives you the visibility you need to spend less time fixing issues and more time focusing on strategy. Travel and expense information automatically flows from booking to expense, enabling you to build a travel platform tailored to your team's needs. With the Amex GBT marketplace bringing every travel option into one place, your business travelers have everything they need.

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Amex GBT Neo

14 reviews

Amex GBT Neo – Future-proof travel management. Trusted by over 400,000 people, Neo unifies your technology to manage complex business travel and expense needs. Neo delivers an intuitive omnichannel user experience with a retail shopping-style design, influenced by your users' needs. As a unified travel and expense platform, Neo takes the pain out of travel and expense – when you book travel, it automatically feeds into Neo expense. Exceptional service is standard, with a flexible servicing model and comprehensive duty of care tools to help you take better care of your travelers. Neo adapts to your organization's complex and changing needs with significant configurability, giving you the flexibility to support policy your way.

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Amex GBT Select

10 reviews

Travel flexibility designed for your business. Amex GBT Select integrates your preferred tools with our trusted tech to create a customized travel and expense solution. Built for your workflows, processes, and priorities. Proactive traveler care keeps disrupted trips on track with automated rebooking, real-time alerts, and 24/7 crisis support. Detailed reporting and advanced analytics provide intuitive dashboards to manage travel spend, sustainability, and traveler well-being – giving you clear, actionable insights to curb overspending and boost compliance.

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Amex GBT Ovation

0 reviews

Amex GBT Ovation (Ovation™) provides engaged, personal attention, and an impeccable service from business travel specialists who are hand selected to meet your unique requirements. All this alongside a full technology suite that makes it easy to book specialized travel online, bill using real-time data, and benefit from our partnerships with over 500 elite hotels.

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Complete by SAP Concur and Amex GBT

0 reviews

This is a partnership between SAP Concur and Amex GBT revolutionizes business travel with one, seamless, AI-powered experience for booking, servicing, and expensing

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American Express Global Business Travel Reviews

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Profile Name
Star Rating
713
204
32
8
20
Anisa K.
AK
Anisa K.
Global Travel and Expense ManagerEnterprise (> 1000 emp.)
11/02/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Egencia Balances Intuitive Booking with Responsive Support and Strong Reporting

What I value most about Egencia is the balance between technology and service. The platform is intuitive and efficient for travelers and bookers, which helps drive adoption and compliance, while still being backed by a responsive support team when complex or urgent situations arise. I also appreciate the transparency in reporting and policy controls, which are critical from a Global Travel & Expense perspective. It gives us visibility, control, and the ability to make data-driven decisions while maintaining a good traveler experience.
Samantha M.
SM
Samantha M.
Administrative AssistantSmall-Business (50 or fewer emp.)
10/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy Booking and Organized Travel in One Place

I like how easy the booking process is and how well it keeps all the bookings stored together so I know all of our upcoming travel
Nicholas T.
NT
Nicholas T.
Director - Travel ExperienceEnterprise (> 1000 emp.)
10/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

Egencia is not the right travel platform for the modern age

Honestly, not much. They really oversold it to us, and it ended up having very limited capabilities. It feels very old-world—like the way corporate travel used to be handled. It also took ages to get everything set up properly, and the whole process is very confusing. If I have to give them one plus, they do have a hotel savings finder that lowers some hotel rates, but it makes me wonder why we weren’t getting those rates in the first place. Overall, I don’t approve of Egencia, and I’d steer anyone away from it if they asked me.

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What is American Express Global Business Travel?

American Express Global Business Travel (Amex GBT) is the world’s leading B B travel platform, providing software and services to manage travel, expenses, and meetings and events for companies of all sizes. We have built the most valuable marketplace in B B travel to deliver unrivalled choice, value and experiences.

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NYSE: GBTG