
Ativo, CMDB, mudança, incidente, problema, serviço, solução de gerenciamento de SLA baseada nos princípios do ITIL.

SupaCMDB é um Banco de Dados de Gerenciamento de Configuração (CMDB) projetado de acordo com os princípios do ITIL. É uma aplicação baseada na web que pode ser opcionalmente combinada com o SupaDESK para fornecer uma solução ITSM totalmente integrada com Service Desk.
SupaTOOLS is a comprehensive suite of IT Service Management (ITSM) tools designed to help organizations manage their IT infrastructure and support services efficiently. The platform includes various integrated modules that cover a wide range of ITSM needs such as asset management, change management, incident management, and service catalog among others. SupaTOOLS is known for its flexibility, scalability, and the ability to adapt to the specific needs of businesses of different sizes, from small enterprises to large corporations.The tools offered by SupaTOOLS are built to align with ITIL (Information Technology Infrastructure Library) best practices, ensuring that organizations can improve their IT service processes while maintaining compliance with industry standards. Key features often include user-friendly interfaces, robust reporting capabilities, and customizable workflows that enhance the effectiveness of IT service delivery.