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SuccessKPI

Mostrar detalhamento de classificação
82 avaliações
  • Perfis 1
  • Categorias 4
Classificação média por estrelas
4.3
Atendendo clientes desde
2017

Nome do Perfil

Classificação por Estrelas

53
21
4
3
1

SuccessKPI Avaliações

Filtros de Avaliação
Nome do Perfil
Classificação por Estrelas
53
21
4
3
1
Usuário Verificado em Hospital e Cuidados de Saúde
UH
Usuário Verificado em Hospital e Cuidados de Saúde
05/04/2026
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Convite de Vendedor
Revisão Incentivada

Cumbersome UI, Confusing Task IDs, and Unreliable Phone Log Access

I like that I'm able to control the speed of call recordings.
AP
Antony P.
05/01/2026
Avaliador validado
Fonte da Revisão: Convite de Vendedor
Revisão Incentivada

Real-Time KPI Monitoring with Minor Setup Challenges

I find SuccessKPI incredible as it refreshes every 5 seconds, providing constant updated information so we don't miss anything. I also like how it classifies our KPIs with the option to select timeframes, which is really incredible. It saves me time because I don't have to calculate KPI by KPI; it does it for me. I appreciate the 360 view of KPIs in real time, which helps me to see the productive KPI of agents under my umbrella. It also pulls and organizes them in an order that's easy to manage with a friendly view.
AD
Ayla Mariel D.
04/30/2026
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Convite de Vendedor
Revisão Incentivada

SuccessKPI Centralizes Real-Time Agent Status and Saves Supervisors Time

What I like most about SuccessKPI is how it saves time by centralizing data and showing agents’ real-time status in one place, which lets supervisors spend less time tracking updates and more time focusing on coaching and support.

Sobre

Contato

Localização da Sede:
Chantilly, US

Social

@successkpi

O que é SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Detalhes

Ano de Fundação
2017