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Intercom, Inc.

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3,720 avaliações
  • Perfis 1
  • Categorias 14
Classificação média por estrelas
4.5
#1 em categorias 3
Líder do Grid®
Atendendo clientes desde
2011
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Intercom, Inc. Avaliações

Filtros de Avaliação
Nome do Perfil
Classificação por Estrelas
2734
776
123
41
46
Kim G.
KG
Kim G.
01/17/2026
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Orgânico

A Reliable AI Teammate That Takes the Pressure Off Customer Support

The main advantages are faster response times, 24/7 availability, and a reduced workload for human agents, which lets teams focus on more complex issues. It also integrates closely with Intercom’s platform, providing clear analytics and ongoing optimization that helps improve support quality over time.
Remar C.
RC
Remar C.
01/16/2026
Avaliador validado
Fonte da Revisão: Convite da G2
Revisão Incentivada

Packed with Features—Intercom Delivers

Based on my experience, there are many features that the intercom has to offer, such as how to communicate with customer support.
Jan B.
JB
Jan B.
01/16/2026
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Convite da G2
Revisão Incentivada

Fin by Intercom: On-Brand AI Support at Scale That Resolves Tickets Autonomously

What I like most about Fin by Intercom is how effectively it delivers high-quality, on-brand AI support at scale without sacrificing accuracy or control. In my daily work, Fin runs seamlessly within the Intercom ecosystem, drawing on existing help center content, conversation history, and established workflows. This keeps setup quick and helps minimize operational overhead. From a customer support perspective, Fin also resolves a high percentage of customer questions autonomously, which reduces ticket volume and frees human agents to focus on more complex or higher-value issues.

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Contato

Localização da Sede:
San Francisco, CA

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@intercom

O que é Intercom, Inc.?

Trusted by over 30,000 customer service leaders and backed by more than a decade of CS experience, Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale. We make two products: Fin, the highest-performing AI Agent in customer service—available on any helpdesk. And the Intercom Customer Service Suite, which combines the #1 AI Agent with a next-generation Helpdesk on a single platform that maximizes team efficiency and delivers superior service.

Detalhes

Ano de Fundação
2011