--- title: Zoho SalesInbox Reviews meta_title: 'Zoho SalesInbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Zoho SalesInbox works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 13 scale: '5' date_modified: '2026-07-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoho SalesInbox Reviews **Vendor:** Zoho **Category:** [Email Management Software](https://www.g2.com/categories/email-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 13 ## About Zoho SalesInbox Turn unopened emails into closed deals with the only email client built exclusively for salespeople. ## Zoho SalesInbox Reviews ### 1. Does It Job But a Little Clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Jonathan F. | President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** it has a complete package and leaves nothing out. it has a customizable feature that can help you. I would rate it medium in quality. In other words it will handle the small to mid-sized company. I don't think it is ready for enterprise level. **What do you dislike about Zoho SalesInbox?** Somewhat clunky and not as intuitive at it needs to be. I found the training time and getting sales and support on board was double that of our last CRM. The features are rich but I think that should have a streamlined version to simplify for the sales force. Before I owned my own company I was forced to use SalesForce by the companies I was employed with. What I became was a SalesForce user and updater instead of a sales person. It plagues that salesperson and causes issues in productivity, in which it should be the opposite. **Recommendations to others considering Zoho SalesInbox:** REally get the Zoho team involved in helping you customize your solution and be prepared to have a longer than expected learning curve. **What problems is Zoho SalesInbox solving and how is that benefiting you?** creating a sales CRM solution that will simplify the sales process but yet increase sales and ROI. We are just now seeing the progress on solving this issue. The learning curve was triple what we thought it would be. ### 2. Tools for any sells using zoho **Rating:** 4.0/5.0 stars **Reviewed by:** XAVIER S. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** This is the tool that need any sells persons in zoho. It was a easy tool to use, helped a lot of us to reach our sales goals , send the right e-mail, at the right moment. Following our pipe records. **What do you dislike about Zoho SalesInbox?** There is nothing to say negative about this particular software of zoho. I found 0 problems with it during a year **Recommendations to others considering Zoho SalesInbox:** if your sales team have issue with following their prospect by e-mail, this toold can be a lot usefull for them. And give you great feedback for managers. **What problems is Zoho SalesInbox solving and how is that benefiting you?** Our company and manager tried to find new way for our sales team to reach their goals, and we growth our process with it. ### 3. Amazingly Effective for a Free Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** The way the processes are automated creates a really user friendly view of your leads and contacts with them. The program operates in a way that makes me feel we are paying a moderate fee monthly, but the program is in unbelieveable in value to a small start up business. We are still I,plementing processes for our leads and this has made our areas for improvement much more visible than our DIY struggle. **What do you dislike about Zoho SalesInbox?** Seeking help and step by step tutorials is not always the easiest, but a pretty user friendly platform once you get over the learning curve. **What problems is Zoho SalesInbox solving and how is that benefiting you?** Accelerating our marketing from word of mouth to ads and referrals was a big step in taking us from a part time law firm, to a law practice. We are learning how to seek our future clients and identify services that would be an additional need to our existing clients. ### 4. Promises a lot but avoid **Rating:** 2.5/5.0 stars **Reviewed by:** Len K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about Zoho SalesInbox?** It tracks emails that you sent. You can set rules to organize your activities and prioritize which activities are worthy of further activities. Integrates with other products, such as Zoho CRM, Zoho Mail **What do you dislike about Zoho SalesInbox?** I am confused by the positioning of this product. It duplicates functions from Zoho CRM and Zoho Mail. I can understand the need for AI to sieve through emails and highlight important sales activities so that humans can decide on follow up. But there is no substitue for human gut feel and it cannot replace an actual salesperson, yet. **Recommendations to others considering Zoho SalesInbox:** Let's hope it improves in future but at the moment, trust your human sales instincts and training. **What problems is Zoho SalesInbox solving and how is that benefiting you?** It did sieve out some leads for me and saved me a few minutes. ### 5. The right tracking stats without overdoing it **Rating:** 3.0/5.0 stars **Reviewed by:** Steve S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Zoho SalesInbox?** Unlike other pipeline tracking software, Salesinbox is not over-cluttered. It says exactly what you need to know - Who's opening your emails, and what they're doing. The data is presented in an easy to understand manner. **What do you dislike about Zoho SalesInbox?** Although SalesInbox is not cluttered, the interface is not smooth. I personally find that there are too many tabs - it made the learning curve steeper and harder to keep track of my information. **Recommendations to others considering Zoho SalesInbox:** If you need a basic email tracking software, this is a great way to start off **What problems is Zoho SalesInbox solving and how is that benefiting you?** We use this software to track sales leads, monitor the individual status of these leads while also assessing the pipeline for future sales ### 6. The Integrated Inbox **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** Zoho Salesinbox, syncs with your Google email business mail and other Email providers **What do you dislike about Zoho SalesInbox?** Zoho SalesInbox has a lot of options to choose from so it is hard not to like **Recommendations to others considering Zoho SalesInbox:** Zoho has a lot of capability that are customized to the needs of the company. Companies can use Zoho for Sales, Recruiting, and Organizational affairs. Zoho helps to keep things organized for any type of business and organization. **What problems is Zoho SalesInbox solving and how is that benefiting you?** Zoho SalesInbox gives the ability to send emails and show a tracked conversation which gives the end user the ability to keep track of the client relationship. ### 7. Sales InBox is great management tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** Sales InBox allows my marketing team to quickly focus on what is most important for new market penetration, continued market development, and continuing customer relations through their easy-to-use customer relations management system. **What do you dislike about Zoho SalesInbox?** I don’t like how it can be challenging to set up new filters and categories within the category, but with practice it can be done and is incredibly rewarding for further drilling down into your customer base. **What problems is Zoho SalesInbox solving and how is that benefiting you?** My company solves marketing email problems such as overspending mail, targeting the wrong customers, and sorting return mail through Sales InBox. ### 8. more than just a sales tool **Rating:** 4.5/5.0 stars **Reviewed by:** HEC V. | REGIONAL LEADER, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** Its a new way of following up with sales leads and referrals **What do you dislike about Zoho SalesInbox?** My only gripe with this software is how it integrates with my contacts and leads **Recommendations to others considering Zoho SalesInbox:** provide more support to help user implement every solution for their day to day. **What problems is Zoho SalesInbox solving and how is that benefiting you?** Follow up with leads, customers and referrals ### 9. Makes closes deals easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2019 **What do you like best about Zoho SalesInbox?** I like that I am able to see emails connected to deals at a glance **What do you dislike about Zoho SalesInbox?** I dislike that not all email addresses listed in my contacts/leads immediately show up in the correct category. **What problems is Zoho SalesInbox solving and how is that benefiting you?** Zoho Salesbox allowed me to know whether or not potential deals are being responded to quickly ### 10. good mail tray **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** The best thing is the tracking and notifications of the most important conversations, it is fast and can be easily automated. **What do you dislike about Zoho SalesInbox?** it should be a bit more intuitive and a little easier to use **Recommendations to others considering Zoho SalesInbox:** You can include the zoho team to adapt the needs of your company to zoho salesinbox **What problems is Zoho SalesInbox solving and how is that benefiting you?** the best thing is that you can follow up client to client and organize so that you can find the requirements of each of them ### 11. Very surprising Email tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Stefan S. | Business Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Zoho SalesInbox?** Zoho's integration from email to Salesforce is as good as anything out there for less money. I could not be more impressed. **What do you dislike about Zoho SalesInbox?** The user experience is definitely not as modern or intuitive, however given the lower price the functionality in my opinion is much more important than the looks! **Recommendations to others considering Zoho SalesInbox:** If you have lots of leads in the pipeline and mostly communicate through email, this software is the easiest way to stay organized! **What problems is Zoho SalesInbox solving and how is that benefiting you?** We use this for following up on Sponsorships and Partnership development. ### 12. Easy to use CRM **Rating:** 4.5/5.0 stars **Reviewed by:** abhinav s. | Sales Sector Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Zoho SalesInbox?** I like the dashboard which provides with insights on daily tasks , pipeline overview , potentials. **What do you dislike about Zoho SalesInbox?** I have used Salesforce IQ and pipeline deals before . I was used to the workflow in these systems and the UI. Initially using Zoho was not easy but after 1 month usage it became more familiar. **What problems is Zoho SalesInbox solving and how is that benefiting you?** At Digital natives , we manage all our Sales , client servicing and contracts on Zoho. ### 13. New sales tool in your inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Zoho SalesInbox?** The best feature of the tool i like is Emails prioritized - my inbox gets organised and ready for review. I Know the important activities which needs my attention. I exactly now which notes are to be followed up and which i can keep pending. **What do you dislike about Zoho SalesInbox?** I really don't find anything to dislike but i would like the tool to improve in features. **Recommendations to others considering Zoho SalesInbox:** Go for it as it really gives you the flexibility for the price and makes value of your resources. **What problems is Zoho SalesInbox solving and how is that benefiting you?** we followed a sales process and we needed to prioritize our tasks to make best efforts of our sales people. The tool helps us fix that challenge and makes every resource productive. - [View Zoho SalesInbox pricing details and edition comparison](https://www.g2.com/products/zoho-salesinbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+13%3A33%3A19+-0500&secure%5Bsession_id%5D=81fb11df-5761-42a2-ad72-f793d2e292c4&secure%5Btoken%5D=645829df8647e0e414930a823fc35db37b345704d0bfb160ebd767bea6d2dced&format=llm_user) ## Zoho SalesInbox Features **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration ## Top Zoho SalesInbox Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews) - [Thunderbird](https://www.g2.com/products/thunderbird/reviews) - 4.3/5.0 (334 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)