Zoek: Search Defined Reviews & Provider Details

They just talk and try to show we are professional but I think this company is just to trap the money and play a show off to make contract Review collected by and hosted on G2.com.

They are a big lier and just say we will do it but I see no different after 11 months Review collected by and hosted on G2.com.

They did not help me with anything, they are not useful Review collected by and hosted on G2.com.

They lock you into a terrible contract and their customer service is not helpful either, I regret giving them any business Review collected by and hosted on G2.com.

Client ID 418598. I signed up in June of 2021 and paid $1,600. I was told by Will (Sales) that my entire site would be optimized for SEO and Google Core Web Vitals. Services such as Images without Alt Tags would be added, Meta Descriptions optimized for local search, SCHEMA and Structured Data added, Internal Link Building, Fixing Broken Links, etc. Be mindful that my site already had a steady growth of organic traffic since the website has been live for several years. The site had over 75 subpages and over 50 blogs posts. The sales team was aware of the size of the site and ensured complete optimization would be done. After signing up, access was given to the Dashboard, where I added all the necessary information GoZoek needed, including Social Media Pages, Access to Google My Business, etc. The Dashboard is nice, but the knowledge of the employees who demo it is lacking. As for Off-Site SEO I was told they would update my business details (NAP - Name Address Phone) on multiple directories, and where necessary, duplicates would be deleted, and incorrect data would be changed. I provided documentation to GoZoek with all the listings that already existed. Did they reference this document? No, they published new duplicate listings. Somehow the one listing that did exist with a wrong telephone number became eight listings with the same wrong telephone number. I communicated this issue to GoZoek Team within three days of that issue arising. Now I'm aware that they use a Third Party for Listing Management (Advice Local), but GoZoek sat on the errors for two and a half months before I took matters into my own hands. Once I spoke with Advice Local, all but one issue was fixed in 7 days. GoZoek made three landing pages (Under About Section) for Computer Repair and Service, Mac Computer Shop, and PC Computer Shop. Check them out; they're horrid. Even worse, they didn't include a Call to Action button on the page to increase conversions until I asked them why that was omitted. *shakes head* Side note, they still don't rank according to their Dashboard. GoZoek cleared all my previous SCHEMA Structured Data and applied the same Local Business SCHEMA on all pages. This change caused traffic to drop 60% from the previous month. Their Team told me to wait a few months, and it would go back up. Guess what, three months later, and it hasn't. Their dashboard (which links to our Google Search Console) shows our site is no longer ranking for the keywords they optimized my site for. I did have one employee try to swindle me into believing traffic was going up, but that was because of a blog post about "Why Computer Motherboards Fail," which I wrote and published in May 2021. That blog post gained a lot of traction outside the USA. Thankfully I had Google Analytics Reports before working with Zoeks and am familiar enough to show where traffic was coming from. Don't let them fool you with Clicks and Impressions either. Even more insult to injury was the GoZoek Team had Manager access to my Google My Business listing, which they said they would optimize. The only edit they made was keyword stuffing "Computer Repair" into the Company Name, which violates GMB conditions, and led to a suspension of that listing. Thankfully after paying $35.00 for Google's Small Business Advisors Support (I highly recommend this program for any small business) and explaining the situation, Google looked into the case and advised me to remove GoZoek access to the GMB Listing and restored the profile. With 60+ reviews on the listing and most of our calls coming from the Google Map Pack, this was a big hit in the wallet for the one week it was down. It's 2021, post-COVID era, and they don't do screen sharing. I sent a response to the CEO on my experience and have was told by their CEO, Sam R is out of the office "indefinitely" and the best they can do is refund $300.00 to me. Zoek's promise of Advanced SEO at no charge until traffic increase was not performed and they have blocked my phone number from their systems, banned me from communicated with them on their Social Media Pages and are ignoring my E-mails. Review collected by and hosted on G2.com.

Go Zoek's custom Dashboard is friendly and well laid out, but it's provided by a third party that is just white-labeled for third parties to use. There is nothing positive I can say about GoZoek as a company, its employees, project managers, or CEO. Review collected by and hosted on G2.com.

Zoek was helping me with my website's SEO, we had a 12-month contract which they upsold me from a 6-month contract, which I was happy with.

After 7 months I noticed none of my pages were even in the top 10 pages of Google search, and I had 3 other SEO companies telling me the same thing.

Once I confronted Zoek they came up with all these solutions, change this, add that. My first thought was, lucky I didn't get the 6-month contract, I would have really had nothing. My second thought was, this is the first time we've communicated after the initial setup, if I hadn't contacted them maybe the silence and inaction would have continued.

I gave them one more month, still nothing. I terminated the contract after 8 months and had to pay 50% of the remaining costs.

I've since learnt SEO myself, to avoid all of that headache again, I've found dodgy practice that I know Google would not like - a website's/page is ranked largely due to the keywords on a particular page and Zoek to avoid confusion would write those keywords in places that a human would not notice them:

- small text

- font color same as background color

The Google bots/spiders/algorithm would pick these keywords up and it would help with ranking, but this is dodgy and probs against Google policy, not good practice.

I DO NOT recommend Zoek because of the above issues and more. Review collected by and hosted on G2.com.

Communication was clear and understandable during the initial start up process, it's fast and the people I've spoken to are easy to talk to, even for me a dyslexic, construction worker with zero experience with computers. Review collected by and hosted on G2.com.

SEO Review collected by and hosted on G2.com.

The professional communication and patience since I am new to understanding all this. Review collected by and hosted on G2.com.

I needed help with the SEO for my eCommerce store. I am a newbie and could not figure out how to get found on search engines to get more traffic to my site. Review collected by and hosted on G2.com.

Someone answered my search quickly and reached out to me. We talked within 30 minutes about my goals and worked out a plan. I was very relieved to have my concerns addressed efficiently and professionally. Review collected by and hosted on G2.com.

I was seeking help for the SEO section of my website. To begin with, I wanted to do it all by myself and then hire a marketing firm. When I reached out to Zoek for help, the value they brought was so high I decided to invest in their whole package for insite and offsite SEO. Helping my website be very visible and helping me create organic traffic! Review collected by and hosted on G2.com.

The quality of service in all togetherness Review collected by and hosted on G2.com.

Making a decision about what I need at this stage in having my website reach my target clients. Review collected by and hosted on G2.com.

Great customer service, everything is explained clearly and options are provided with the pros and cons of each Review collected by and hosted on G2.com.

I Hired Zoek for Website SEO optimization with the goal to increase online presence and increase sales. Review collected by and hosted on G2.com.

My Zoek sales representative was very knowledgeable about the services and options that were offered to me. She was able to discuss and advise the best program for my particular need. Review collected by and hosted on G2.com.

I have hired Zoek to help SEO my website and hopefully get higher ratings on Google which will generate more leads Review collected by and hosted on G2.com.

Getting a full outline and understanding the complete package and cost involved and that they guarantee that after 90 days I am satisfied with the results promised they would fix any issues Review collected by and hosted on G2.com.