Generated from real user reviews
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Emma H.
Enterprise (> 1000 emp.)
4.5/5
"Provides our business with what we need, and what our customer expects!"
What do you like about ZigZag?
Zigzag has supported our 7 brands for many years. We have also onboarded new brands over the last few years, and the process has always been quick, se
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Great return solution"
What do you like about ZigZag?
Really easy to use and set up. Customers find it very easy
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great Service"
What do you like about ZigZag?
A seamless service from start to finish!
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Great return solution"
What do you like about ZigZag?
Really easy to use and set up. Customers find it very easy
See Related User Reviews
Emma H.
Enterprise (> 1000 emp.)
4.5/5
"Provides our business with what we need, and what our customer expects!"
What do you like about ZigZag?
Zigzag has supported our 7 brands for many years. We have also onboarded new brands over the last few years, and the process has always been quick, se
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Getting better"
What do you like about ZigZag?
The level of support has improved significantly and has become much more responsive and reliable. I've noticed quicker response times and a greater fo
See Related User Reviews
Emma H.
Enterprise (> 1000 emp.)
4.5/5
"Provides our business with what we need, and what our customer expects!"
What do you like about ZigZag?
Zigzag has supported our 7 brands for many years. We have also onboarded new brands over the last few years, and the process has always been quick, se
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Getting better"
What do you like about ZigZag?
The level of support has improved significantly and has become much more responsive and reliable. I've noticed quicker response times and a greater fo
See Related User Reviews
Emma H.
Enterprise (> 1000 emp.)
4.5/5
"Provides our business with what we need, and what our customer expects!"
What do you like about ZigZag?
Zigzag has supported our 7 brands for many years. We have also onboarded new brands over the last few years, and the process has always been quick, se
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Market leading returns engine"
What do you like about ZigZag?
The ability to offer customers a suite of return options
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great Service"
What do you dislike about ZigZag?
The back end interface could allow more self selve fucntionality but the team are great at actioning changes when required.
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Market leading returns engine"
What do you dislike about ZigZag?
Managing certain aspects within the portal can sometimes be quite manual
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Getting better"
What do you dislike about ZigZag?
We often encounter issues while using the app, which can be frustrating, especially when they interfere with our experience. Unfortunately, the suppor
Rebecca H.
Mid-Market (51-1000 emp.)
4.5/5
"Enjoyed working with ZZ"
What do you dislike about ZigZag?
Some issues with logging into the portal and not much flex on the labels which are created by carriers. Eg. we wanted to change the number which was p
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Getting better"
What do you dislike about ZigZag?
We often encounter issues while using the app, which can be frustrating, especially when they interfere with our experience. Unfortunately, the suppor
The ability to offer customers a suite of return options Review collected by and hosted on G2.com.
Managing certain aspects within the portal can sometimes be quite manual Review collected by and hosted on G2.com.
When Stacey stepped in to address some of the outages and issues we've had and having, due to a complaint raised. Review collected by and hosted on G2.com.
CS was slow to respond. Support was lacking Review collected by and hosted on G2.com.
Good contact, easy to communicate with the team and respond quickly. Review collected by and hosted on G2.com.
Return Reasons - We have to use the ones that are already populated and cannot generate our own unless we pay £750 Review collected by and hosted on G2.com.
We have built really good working relationships with ZigZag and know that we work well together to achieve the best outcome for our mutual clients. Like the way that we have a really open and honest relationship, if there are any concerns we can raise these and come to a resolution. Review collected by and hosted on G2.com.
Sometimes responses can be a little bit slower than we would like, however we do get a response. Review collected by and hosted on G2.com.
easy returns from Mondial Relay lockers. Review collected by and hosted on G2.com.
no negative points to report yet no negative points to report yet Review collected by and hosted on G2.com.
The system is very user friendly and easy to understand. We receive returns for many different retailers yet have no difficult sorting these based on the Zig Zag systems intelligent sortation guidance Review collected by and hosted on G2.com.
No issues to report! We are very happy with the system Review collected by and hosted on G2.com.
