Querying made simple with smart filters. Review collected by and hosted on G2.com.
Reporting can be better, More insights than just like dashboards. Review collected by and hosted on G2.com.
Zignal makes it easy to grab tweets, news stories and more when monitoring news and overall conversation around a business or topic. Review collected by and hosted on G2.com.
One major downside in my view is that you need to already have specific search terms set up to be pulling in content to be able to analyze coverage after the fact, which causes issues in crisis events or when announcements/news comes up that you might not have been expecting. With that said, the team always is quick to help us backfill the system with whatever search terms we need. Review collected by and hosted on G2.com.
Thanks for taking the time to provide feedback, we're glad we’ve helped you with identifying different media trends and monitoring coverage.
Sorry if you are experiencing problems when trying to get analytics in crisis situations. We now offer the ability for you to quickly access 2 year’s worth of data — without having to put in a support ticket. This is ideal for when a crisis hits and you have a clearer understanding of the issues and conversations you need to be monitoring so can get all relevant data as soon as possible.
For more information about how you can get Baseline Historics, please contact your CSM who would be more than happy to walk you through it!
Zignal Labs landed on top when we conducted an audit of media monitoring tools, and we've been largely happy with the tool's ability to pull in comprehensive content (a gap we found with other tools). They have a robust set of widgets that can automate a lot of the standard asks around metrics. Our team at ZL has also done a great job partnering with us to make the tool fit our needs. Review collected by and hosted on G2.com.
The data can sometime be hard to work with in the tool, if you're trying to layer on a lot of different filters. It has all the capabilities to get you what you need, but the road to get there can be long and require hand-holding from the team. The pricing structure has also fluctuated YoY. Review collected by and hosted on G2.com.
The ability to view live data and react instantly to any piece of social that comes through. Zignal does a great job with the extensibility of being able to filter, sift and condense my searches and viewing content. Review collected by and hosted on G2.com.
At times the platform feels fairly disjointed, it can feel like there are multiple ways to do the same thing or something similar. As a result I've found myself developing a few pieces of content I use primarily and haven't explored past that. At times I feel that the sentiment could be more fine tuned, I very often find myself going in and manually overwriting a lot of negative / neutral sentiment. Review collected by and hosted on G2.com.
I like that we can monitor an issue for our client using complex Boolean searches. We have a fantastic rep that has helped us make sure our search terms work well and to troubleshoot issues. They have great customer service. Review collected by and hosted on G2.com.
Their crawlers still can’t get behind some paywall sites, which can be frustrating. Occasionally there’s been buggy technical issues but it usually performs well. Review collected by and hosted on G2.com.
The ability to view multiple sources in the newsroom, which gives us an extra tool at finding coverage through news, blogs, LexisNexis, etc., that we otherwise may not find through google and other tools. Also like the keyword function in the newsroom, because in my experience, it's pulled in exactly what I needed with very little overflow of tweets that I didn't need. Review collected by and hosted on G2.com.
I think the side panel could be easier to navigate in the sense that at first glance (and upon first use with little instruction), it's easy to get confused on where to begin and where to find the coverage and tweets. For instance, clicking Newsroom expands the section, but the default newsroom doesn't appear to the (unknowledgeable) user as something to click. In other words, that aspect is not very intuitive. Review collected by and hosted on G2.com.
I like the ability to personalize reports and data in order to help illustrate the story I'm trying to tell to a client. I also take advantage of the alerts on a daily basis. It's incredibly easy to use and all of the visuals really help. Review collected by and hosted on G2.com.
I wish I could update billing info within the tool. I'm also not able to create new profile myself. Review collected by and hosted on G2.com.
The ability to set up individual dashboards so that we can track events separately, for example. Review collected by and hosted on G2.com.
Would love to have recommendations generated based on what the sentiment is measured at. Review collected by and hosted on G2.com.
Easy to use, no boolean and fast results Review collected by and hosted on G2.com.
None - strong platform, delivers results Review collected by and hosted on G2.com.
The extensive coverage in traditional really blew me away. Review collected by and hosted on G2.com.
The UI is terrible - with an increasingly mobile segment it's hard to imagine why mobile doesn't exist yet. Review collected by and hosted on G2.com.
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What sources does Zignal cover?
Averages based on real user reviews.
1 month
