Zignal Labs Reviews & Product Details

knowledgeable staff that is easily accessible Review collected by and hosted on G2.com.

I didn't have any specific complaints about the process. Just wish I was able to use the platform better (but that comes from my own ignorance). Review collected by and hosted on G2.com.

Excellent training platforms, responsive customer support and service, product reliability and usability, nice graphics and displays Review collected by and hosted on G2.com.

It has no downsides. The product is great Review collected by and hosted on G2.com.

The robust dashboards and widget customization make the tool very useful for different audiences. Additionally, the teams are very responsive, knowledgeable and have an in-depth understanding of what the platform can and cannot do. Review collected by and hosted on G2.com.

The creation of dashboards in the back-end has a slight learning curve as it's not a traditional boolean string. Review collected by and hosted on G2.com.

The writing function is the most useful function. The extensive coverage in the traditional really surprised me. The extensive coverage in the traditional really surprised me. The writing function is the most useful function. Review collected by and hosted on G2.com.

Clipping service, real-time functions are not great Clipping services, real-time functions are not great The user interface is terrible - with an increasingly mobile segment, it's hard to imagine why mobile still doesn't exist. Clipping service, real-time functions are not great Review collected by and hosted on G2.com.

The charts look nice. It also good that they provide training and hands-on support - you will need it to navigate the complexity. Review collected by and hosted on G2.com.

The search functionality and filtering is time-consuming and complex to set up. I was working with a customer service representative to attempt to refine the results - we wanted to exclude press release pick up and syndications to ensure publications we cared about weren't being missed. It took weeks of back and forth before we both just gave up. I haven't heard from the rep in months and the dashboard is sitting unused. The time investment required to set up makes it impractical for general team members (who are closest to the coverage) to use. Needs to be more agile and intuitive if team members are going to be able to use it. Review collected by and hosted on G2.com.

Very helpful for monitoring historical and realtime data Review collected by and hosted on G2.com.

Can be difficult to keep work separate when multiple users on the same profile Review collected by and hosted on G2.com.

It's somewhat easier than Twitter Lists to get an overview of influencers that matter for a specific campaign and what they're saying. Review collected by and hosted on G2.com.

The sentiment analysis is a joke and seems years away from being a trustworthy tool. You'll have to turn it off and ignore it completely. Without it, the tool's just a Twitter List + Review collected by and hosted on G2.com.

1. You can pull media clips from premium websites that have paywalls

2. It gives you social shares, social traction and sentiment

3. Great customization

4. The filters and boolean search capabilities are great Review collected by and hosted on G2.com.

1. With all media clips software tools, you need to check the newsroom to confirm that the clips are relevant

2. There are technical glitches when you port over the clips to your saved files Review collected by and hosted on G2.com.

Service is impeccable and responsiveness is key when dealing with client demands and crisis situations. The tool itself combines media and social tracking and also continues to evolve and improve, including adding broadcast, etc. Review collected by and hosted on G2.com.

The truth is that no tool is perfect in this space so bringing all the tracking together in a way that is easy to report back to clients is the ultimate goal and Zignal is able to pull in all the data needed to report. Review collected by and hosted on G2.com.

I like the sentiment monitoring & real time mentions, which are great for live events & crisis management. Review collected by and hosted on G2.com.

The tool is not intuitive & truly not robust enough for true social listening or analytics. To create dashboards & listening streams, I have to contact my representative & create a ticket, rather than create it myself. That is time-consuming & inhibits the ability to be quickly reactive. Review collected by and hosted on G2.com.