ZenBriefr Pricing Overview

ZenBriefr's pricing model is designed for Zendesk support teams that want AI assistance without per-agent fees. One flat rate of $149/month covers your entire team — unlimited agents, unlimited users, no per-seat charges. Every plan includes all features: AI ticket summaries, reply drafts, smart field suggestions, multi-issue ticket splitting, attachment OCR, sentiment detection, and Polish & Translate tools. ZenBriefr runs on your existing Zendesk plan, so there's no need to upgrade your Suite tier or buy a separate AI add-on. Unlike per-agent AI pricing that grows as you hire, your cost stays predictable as your team scales. Start with a 14-day free trial — no credit card required.

AI Ticket Summaries — instant summaries in 4 modes (Quick, Escalation Handoff, Resolution Notes, Auto-Detect)
AI Reply Drafts — generated replies with tone control (Professional, Friendly, Concise, Empathetic)
Smart Field Suggestions — AI suggests priority, ticket type, and custom field values for one-click apply
Multi-Issue Detection — flags when one ticket contains several distinct issues
Ticket Splitting — split a multi-issue ticket into separate tickets with their own subject, priority, and tags
Sensitive Word Alerts — flags legal, financial, or compliance-sensitive language (configurable)
Polish & Translate — rewrite a draft for tone and/or translate it in the reply editor
Multi-Language Support — reply drafts and translation across multiple languages
Insert Ticket Details — one-click insert of extracted order refs, emails, and IDs
Internal Note Insertion — insert AI content directly as an internal note
OCR Text Extraction — read text from images and PDFs attached to tickets
Batch OCR — extract text from multiple attachments at once
Inline File Viewer — preview PDFs, images, and documents in the sidebar (no download)
Bulk Attachment Download — download all ticket attachments together
Ticket History — view the requester's past tickets in the sidebar
Similar Tickets — AI-matched resolved tickets for faster resolution
Zendesk Sidebar App — works inside the ticket view, no context switching
Reply Editor Integration — tools available directly in the Zendesk composer
Secure OAuth Install — installs from the Zendesk Marketplace via OAuth
PII Redaction — selective redaction before AI processing
Account-Wide Settings — configure preferences across all agents
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