Zen Planner Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use with Zen Planner, highlighting its seamless integration for managing classes and schedules. (4 mentions)

Users love the easy booking system of Zen Planner, allowing seamless class reservations directly from their website. (1 mentions)

Users praise the excellent customer support of Zen Planner, making implementation smooth and hassle-free. (1 mentions)

Users appreciate the user-friendly interface of Zen Planner's mobile application, enhancing ease of planning and scheduling. (1 mentions)

Users found the initial reliability of Zen Planner acceptable, but experienced issues as they progressed. (1 mentions)

Users find it challenging to navigate customer credits management, leading to frustration with the system's usability. (1 mentions)

Users report severe payment issues with Zen Planner, including ignored refund requests and poor customer service responsiveness. (1 mentions)

Users face a lack of customer support, experiencing ignored refund requests and unresponsive communication. (1 mentions)

Top Pros or Advantages of Zen Planner

1. Ease of Use

Users appreciate the ease of use with Zen Planner, highlighting its seamless integration for managing classes and schedules.

See 4 mentions

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Alejandro A.

4.0/5

"Easy to Use, but Setup Needs Improvement"

What do you like about Zen Planner?

I like that Zen Planner is easy to use most times.

Stacy B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and navigate system"

What do you like about Zen Planner?

Ease of implementation & customer support

2. Booking Ease

Users love the easy booking system of Zen Planner, allowing seamless class reservations directly from their website.

See 1 mentions

See Related User Reviews

Michael R.

Small-Business (50 or fewer emp.)

5.0/5

"Not simply an App but a partner"

What do you like about Zen Planner?

The fact that this system is so easy to use and it incorporates platforms like Zoom. The best feature is the Zenplanners calendar can be embedded on o

3. Customer Support

Users praise the excellent customer support of Zen Planner, making implementation smooth and hassle-free.

See 1 mentions

See Related User Reviews

Stacy B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and navigate system"

What do you like about Zen Planner?

Ease of implementation & customer support

4. Mobile Application

Users appreciate the user-friendly interface of Zen Planner's mobile application, enhancing ease of planning and scheduling.

See 1 mentions

See Related User Reviews

Michael R.

Small-Business (50 or fewer emp.)

5.0/5

"Not simply an App but a partner"

What do you like about Zen Planner?

The fact that this system is so easy to use and it incorporates platforms like Zoom. The best feature is the Zenplanners calendar can be embedded on o

5. Reliability

Users found the initial reliability of Zen Planner acceptable, but experienced issues as they progressed.

See 1 mentions

See Related User Reviews

Kieran E.

Small-Business (50 or fewer emp.)

0.0/5

"Zero Support & Ongoing Billing Issues"

What do you like about Zen Planner?

The Zen Planner platform was ok to use from the start and did the basics of what we needed but it all went downhill after that

Top Cons or Disadvantages of Zen Planner

1. Membership Management

Users find it challenging to navigate customer credits management, leading to frustration with the system's usability.

See 1 mentions

See Related User Reviews

Stacy B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and navigate system"

What do you dislike about Zen Planner?

Sometimes the system is difficult in managing customer credits

2. Payment Issues

Users report severe payment issues with Zen Planner, including ignored refund requests and poor customer service responsiveness.

See 1 mentions

See Related User Reviews

Kieran E.

Small-Business (50 or fewer emp.)

0.0/5

"Zero Support & Ongoing Billing Issues"

What do you dislike about Zen Planner?

Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable.

3. Poor Customer Support

Users face a lack of customer support, experiencing ignored refund requests and unresponsive communication.

See 1 mentions

See Related User Reviews

Kieran E.

Small-Business (50 or fewer emp.)

0.0/5

"Zero Support & Ongoing Billing Issues"

What do you dislike about Zen Planner?

Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable.

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Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/22/2018

"Good not great"

2.5/5

What do you like best about Zen Planner?

I love the all in one place to manage merchandise, memberships, workouts and track member attendance Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The app is unavailable an inconvenient amount of times without any notice, both to members and to staff. The website version is hard to navigate and functions are unclear Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/8/2017

"Comprehensive and easy to use"

4/5

What do you like best about Zen Planner?

I like how the dashboard was very easy to navigate. Everything was laid out very clearly. I don't schedule a large number of classes yes, but I can see that becoming a lot easier with an app like this. I appreciate the free trial which allows you to identify how useful the app could be to your company before any commitment. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Nothing I've noticed so far has been unappealing. The free trial lasts long enough for you to get an idea of what features you can utilize, or which features you don't need. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

If you are needing to schedule a large amount of classes, this could significantly help keep you organized. The dashboard is easy to use and would work well for any number of staff members. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Helps plan classes better so I don't risk overlapping/scheduling issues. It helps me become more organized with my scheduling. It makes it easy to incorporate other staff members as well no matter how large of a company you have. Review collected by and hosted on G2.com.

Lauren H.

Content Writer & Social Media Specialist

Marketing and Advertising

Mid-Market (51-1000 emp.)

10/26/2017

"Don't get mad, get Zen with Zen Planner."

5/5

What do you like best about Zen Planner?

Their customer service is OUT OF THIS WORLD. Seriously, I've never been so pleased with a customer service experience in my life. And not just once but every. single. time. Their employees are well trained and extremely caring, professional, & personal. Add an easy-to-use software on top of it...amazing! Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The setup process was a little complicated. But really, putting together all of that data, integrating a payment system, all that, it's nothing on Zen Planners end of things, it's just a bit of a task. I did wish the onboarding process was a little easier to get through, and that we could have access to replays of it instead of having to sign up for the onboarding process again if needed. I also believe you had to pay for a second onboarding experience. So when I left the gym and my replacement needed to learn the system, that made it a little difficult. I had to show her myself for the most part. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

Use it! If you ever run into any problems at all, contact their customer support center. They are extremely fast, reliable, and helpful. Once you're in, be sure to play around with and utilize all the different settings, there is SO MUCH you can do with Zen Planner! Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

I loved the scheduling process, the ability to add and delete classes, events, and appointments super easily. Accepting payments, contacting members, signing waivers, all of that was solved so quickly and easily. Review collected by and hosted on G2.com.

Lacee S.

Owner

Public Relations and Communications

Small-Business (50 or fewer emp.)

10/31/2017

"Pretty good with some hiccups. "

3/5

What do you like best about Zen Planner?

I like the phone app feature. I also like the training they provide at the beginning of signing up. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

There are a a lot of restrictions on things I wish I could do. Example: I can't have a free trial option as well as an option to pay $20 for a drop-in. Why would I need this? We do not charge a local that is looking for a new gym home a drop-in fee. An out-of-towner, on the other hand, is charged $20. Review collected by and hosted on G2.com.

Kristina L.

Outdoor Recreation

Religious Institutions

Small-Business (50 or fewer emp.)

4/20/2018

"Easy"

5/5

What do you like best about Zen Planner?

I can reserve and cancel classes at anytime Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

If a class has passed since opening the app I have to restart it for the app to refresh or it crashes Review collected by and hosted on G2.com.

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

4/24/2018

"Zenplanner for gym membership management and scheduling"

5/5

What do you like best about Zen Planner?

Easy interface and faceboard feature for log-in, reservation and check in process, billing/management Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Sometimes the iOS app is slow to load/log-in Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

If you run a gym, spa, or other health and wellness services zen planner is easily adaptable to this. Great for yoga studios, martial arts studios, and fitness centers Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

management of a large group 80+ members with different membership fees/programs as well as managing staff Review collected by and hosted on G2.com.

Cody W.

Producer

Insurance

Small-Business (50 or fewer emp.)

1/31/2018

"Easy planner for integrated lifestyle"

5/5

What do you like best about Zen Planner?

The ability to schedule and plan in the app is great. Even knows when you have different accounts without setting up Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Nothing. This app is that great. Even password recovery is easy Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

10/19/2017

"How Software Can Help You Towards a Better Workout"

4/5

What do you like best about Zen Planner?

The ease i n which Zen describes procedures to use in your work out Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Actually i didn't dislike anything at all Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

each individual or group must evaluate the results they are looking for and the time period in which they hope to achieve it. They also must determine if the people will take the time to understand what Zen is looing to achieve and give it the time to work. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

If you can get the person to go over what Zen is trying to put forward they will see that they will have many benefits that they didn't have before, because it makes sure they slow down and follow a set pattern rather than going helter skelter thru their routine. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/14/2017

"easy to use "

4/5

What do you like best about Zen Planner?

It was very easy to input our coach's schedules and our clients. It was nice being able to check in our athletes with out needing additional help. The reporting tool is also very helpful. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

When we began to use it we ran into a few glitches and our kiosk was down a majority of the time, since then there has been a lot of changes and things are running smoothly now. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/31/2016

"Easy to use, but too many options for my small studio. Lots of clicking."

3/5

What do you like best about Zen Planner?

Makes auto pay easy, tracking of clients, Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Too much clicking, and you have to use an internet connection to use it

The client database should be able to be accessed when not online. Review collected by and hosted on G2.com.

Response from Tiffany Houkom of Zen Planner

edit

We’re sorry to hear you haven’t had an excellent experience using Zen Planner. Since we are a cloud-based software, there unfortunately isn’t a way to use our solution without internet access. We’d love to work with you to make sure you’re getting the most out of our solution so it can better allow you achieve your business goals. Please reach out to our Customer Success team by emailing help@zenplanner.com and we’ll work with you to make sure you’re using the right features to benefit your business. - Tiffany Houkom, SEM Specialist at Zen Planner