Zen Planner Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use with Zen Planner, highlighting its seamless integration for managing classes and schedules. (4 mentions)

Users love the easy booking system of Zen Planner, allowing seamless class reservations directly from their website. (1 mentions)

Users praise the excellent customer support of Zen Planner, making implementation smooth and hassle-free. (1 mentions)

Users appreciate the user-friendly interface of Zen Planner's mobile application, enhancing ease of planning and scheduling. (1 mentions)

Users found the initial reliability of Zen Planner acceptable, but experienced issues as they progressed. (1 mentions)

Users find it challenging to navigate customer credits management, leading to frustration with the system's usability. (1 mentions)

Users report severe payment issues with Zen Planner, including ignored refund requests and poor customer service responsiveness. (1 mentions)

Users face a lack of customer support, experiencing ignored refund requests and unresponsive communication. (1 mentions)

Top Pros or Advantages of Zen Planner

1. Ease of Use

Users appreciate the ease of use with Zen Planner, highlighting its seamless integration for managing classes and schedules.

See 4 mentions

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Alejandro A.

4.0/5

"Easy to Use, but Setup Needs Improvement"

What do you like about Zen Planner?

I like that Zen Planner is easy to use most times.

Stacy B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and navigate system"

What do you like about Zen Planner?

Ease of implementation & customer support

2. Booking Ease

Users love the easy booking system of Zen Planner, allowing seamless class reservations directly from their website.

See 1 mentions

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Michael R.

Small-Business (50 or fewer emp.)

5.0/5

"Not simply an App but a partner"

What do you like about Zen Planner?

The fact that this system is so easy to use and it incorporates platforms like Zoom. The best feature is the Zenplanners calendar can be embedded on o

3. Customer Support

Users praise the excellent customer support of Zen Planner, making implementation smooth and hassle-free.

See 1 mentions

See Related User Reviews

Stacy B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and navigate system"

What do you like about Zen Planner?

Ease of implementation & customer support

4. Mobile Application

Users appreciate the user-friendly interface of Zen Planner's mobile application, enhancing ease of planning and scheduling.

See 1 mentions

See Related User Reviews

Michael R.

Small-Business (50 or fewer emp.)

5.0/5

"Not simply an App but a partner"

What do you like about Zen Planner?

The fact that this system is so easy to use and it incorporates platforms like Zoom. The best feature is the Zenplanners calendar can be embedded on o

5. Reliability

Users found the initial reliability of Zen Planner acceptable, but experienced issues as they progressed.

See 1 mentions

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Kieran E.

Small-Business (50 or fewer emp.)

0.0/5

"Zero Support & Ongoing Billing Issues"

What do you like about Zen Planner?

The Zen Planner platform was ok to use from the start and did the basics of what we needed but it all went downhill after that

Top Cons or Disadvantages of Zen Planner

1. Membership Management

Users find it challenging to navigate customer credits management, leading to frustration with the system's usability.

See 1 mentions

See Related User Reviews

Stacy B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and navigate system"

What do you dislike about Zen Planner?

Sometimes the system is difficult in managing customer credits

2. Payment Issues

Users report severe payment issues with Zen Planner, including ignored refund requests and poor customer service responsiveness.

See 1 mentions

See Related User Reviews

Kieran E.

Small-Business (50 or fewer emp.)

0.0/5

"Zero Support & Ongoing Billing Issues"

What do you dislike about Zen Planner?

Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable.

3. Poor Customer Support

Users face a lack of customer support, experiencing ignored refund requests and unresponsive communication.

See 1 mentions

See Related User Reviews

Kieran E.

Small-Business (50 or fewer emp.)

0.0/5

"Zero Support & Ongoing Billing Issues"

What do you dislike about Zen Planner?

Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable.

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Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/6/2019

"Easy to navigate"

3.5/5

What do you like best about Zen Planner?

It's an easy layout, looks organized, and when adding new memberships it's easy to go in and make adjustments if needed as well. Support is extremely helpful in my experience. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

It's not possible to do partial refunds, which causes an extra step to get it done through the merchant account. Unable to edit notes as it just makes a whole new one. Has crashed a couple of times. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

It gets the job done Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

It's easy to keep track of missed payments for members and also to organize in what membership they are a part of, the reports that can be generated have been very helpful as well. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/18/2019

"Works great when it works"

3.5/5

What do you like best about Zen Planner?

Very simple to use! Easy for clients to understand and use at home. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Has glitches more often than preferred, often loses connection and will randomly shut down. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/13/2019

"Zen Planner has Been a Game Changer"

4/5

What do you like best about Zen Planner?

Zen planner has a very simple, easy to understand and use format. Our Members can navigate it with ease and our Staff have minimal issues with the way the product performs Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I really haven't had much dislike for Zen Planner. The overall function can be overwhelming (as with any system) at first usage, but it becomes very simple once you learn the basics Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

I prefer this over any other system we have used in this industry. Zen Planner is very effective for what it was designed for. The only reason we went to another company was a corporate decision, our local facility was VERY pleased Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Billing, accountability, and member information/retention Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/15/2019

"Zen Planner"

5/5

What do you like best about Zen Planner?

Zen planner is super easy to use. We can manage all of our clients with ease. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Sometimes the special functions are not easy to find in the menus. Review collected by and hosted on G2.com.

Debbie K.

Certified Personal Trainer / Owner

Small-Business (50 or fewer emp.)

1/31/2019

"User friendly on the business and client side of the program"

5/5

What do you like best about Zen Planner?

The reporting capabilities are awesome. The client side as well as the business side of the software is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The inability to create a workout on the days my facility isn't opened...or maybe I can and don't know how. Review collected by and hosted on G2.com.

Abigail M.

Administrative Assistant

Small-Business (50 or fewer emp.)

1/14/2019

"Zen Planner Review"

5/5

What do you like best about Zen Planner?

I love the simplicity behind Zen planner! Makes conducting business in the Fitness industry so much easier! Being able to check in clients using their app is such a great tool and it’s so user friendly and easy for any staff member to use. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

There isn’t anything I would change except for just making sure any software updates should be done when there is less user activity. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/25/2019

"Sooo user friendly!"

4.5/5

What do you like best about Zen Planner?

Very user friendly and easy to use. It is super easy to get reports from it. Even for people not that great with technology and computers... great! Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Only thing I would change is the color scheme. But honestly, it is mostly a personal preference. It also bugs me that there's not a search bar at the top. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

Awesome for people in the business who don't care much for technology or simply are not as good with it. The check in app, however, could use some changes. It crashes quite often but other than that is pretty user friendly. Love that if my clients forget to RSVP I can simply look for them with their first name or last name. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Class scheduling, POS charges, member management... Review collected by and hosted on G2.com.

Samuel H.

Small-Business (50 or fewer emp.)

10/29/2018

"Great system. A little too elaborate and longer set up than I wanted at the time."

3/5

What do you like best about Zen Planner?

They've spent time investing in their development. They have a highly contactable team and are thorough with their onboarding programs. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I feel like some of the interface was outdated. It wasn't quite as plug-and-play as I was hoping for. Additionally I was required to have too many meetings in order to get things started. I felt like it was somewhat excessive, while others may have seen it as thorough and helpful! Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

It just depends on how deep you want to set up your program. It's thorough. However, they did send WAY TO MANY emails post-separating from the program. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Zen Planner was helping me with customer invoicing, email etc. Review collected by and hosted on G2.com.

Sanjit M.

Digital Marketing Strategist, Founder

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/18/2016

"Switching from MindBody was a great move!"

5/5

What do you like best about Zen Planner?

The UX, user experience. It is so much easier to use than MindBody. I was using it for almost 2 years and then wanted a login system for my students and to be able to track techniques for students.

I can customize my dashboard to my liking as to what I need to see, what is important to me. I even setup a birthday alert so I know a student has a birthday coming up. it even has a retail component with no additional charge. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The app isn't available on Android OS yet, but the sign-in via the kiosk website works like a charm. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

An admin app, or mobile response and Android OS app. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

The ability to send emails through the software is great, I don't need to use gmail or outlook.

If I want to send emails to certain members, I can click on their names, pick a template or customize the email to them. I can also save the new template. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/18/2018

"Complicated to use"

2.5/5

What do you like best about Zen Planner?

There are a million features and you can do almost anything you need. It works with accounting software by creating excel spreadsheets with any information you need such as receipt numbers, bill numbers, amounts before or after tax. Customer service is fast, they respond to any enquiry within 24 hours, if they can help with your situation by explaining, they will give detailed instructions including pictures to help resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Super complicated. It took nearly 6 months for me to feel comfortable and be able to do some of the most basic things such as updating the class schedules. It's basically for computer programmers, if you don't understand coding and in depth websites it will take you awhile to get the hang of it. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

Search around for other programs first if you are just starting out, the ease of use will be more beneficial to you then trying to switch over a couple of years into it. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

It gave financial reports so we could update our accounting software, kept track of payments and customer accounts. But, the benefits were no greater than other similar software. Review collected by and hosted on G2.com.