--- title: Zen Planner Reviews meta\_title: 'Zen Planner Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 104 reviews by the users' company size, role or industry to find out how Zen Planner works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 104 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Fitness url: https://www.g2.com/categories/fitness --- ### Zen Planner Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Zen Planner, appreciating its simple implementation and integration with other platforms. [(4 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670153&qs=pros-and-cons#reviews) Users love the **booking ease** of Zen Planner, especially with calendar embedding and trial class reservations. [(1 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670429&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** of Zen Planner, making implementation smooth and hassle-free. [(1 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670099&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of the Zen Planner mobile application, enhancing scheduling and trial class bookings. [(1 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670554&qs=pros-and-cons#reviews) Users note the **initial reliability** of Zen Planner, but experience challenges as their needs grow over time. [(1 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=2051888&qs=pros-and-cons#reviews) Users find the **management of customer credits** challenging, leading to occasional difficulties in the Zen Planner experience. [(1 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670578&qs=pros-and-cons#reviews) Users report severe **payment issues** with Zen Planner, facing ignored refund requests and poor customer service responses. [(1 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670071&qs=pros-and-cons#reviews) Users face **poor customer support** , experiencing unresponsive service and ignored refund requests, leading to frustration. [(1 mentions)](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670565&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Zen Planner ##### 1. Ease of Use Users love the **ease of use** of Zen Planner, appreciating its simple implementation and integration with other platforms. [ See 4 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670153&qs=pros-and-cons#reviews) See Related User Reviews ![Alejandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro A.") AA Alejandro A. 4.0/5 "Easy to Use, but Setup Needs Improvement" What do you like about Zen Planner? I like that Zen Planner is easy to use most times. SB Stacy B. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and navigate system" What do you like about Zen Planner? Ease of implementation & customer support ##### 2. Booking Ease Users love the **booking ease** of Zen Planner, especially with calendar embedding and trial class reservations. [ See 1 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670429&qs=pros-and-cons#reviews) See Related User Reviews ![Michael R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael R.") MR Michael R. Small-Business (50 or fewer emp.) 5.0/5 "Not simply an App but a partner" What do you like about Zen Planner? The fact that this system is so easy to use and it incorporates platforms like Zoom. The best feature is the Zenplanners calendar can be embedded on ##### 3. Customer Support Users commend the **exceptional customer support** of Zen Planner, making implementation smooth and hassle-free. [ See 1 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670099&qs=pros-and-cons#reviews) See Related User Reviews SB Stacy B. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and navigate system" What do you like about Zen Planner? Ease of implementation & customer support ##### 4. Mobile Application Users value the **user-friendly interface** of the Zen Planner mobile application, enhancing scheduling and trial class bookings. [ See 1 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670554&qs=pros-and-cons#reviews) See Related User Reviews ![Michael R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael R.") MR Michael R. Small-Business (50 or fewer emp.) 5.0/5 "Not simply an App but a partner" What do you like about Zen Planner? The fact that this system is so easy to use and it incorporates platforms like Zoom. The best feature is the Zenplanners calendar can be embedded on ##### 5. Reliability Users note the **initial reliability** of Zen Planner, but experience challenges as their needs grow over time. [ See 1 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=2051888&qs=pros-and-cons#reviews) See Related User Reviews KE Kieran E. Small-Business (50 or fewer emp.) 0.0/5 "Zero Support & Ongoing Billing Issues" What do you like about Zen Planner? The Zen Planner platform was ok to use from the start and did the basics of what we needed but it all went downhill after that ### Top Cons or Disadvantages of Zen Planner ##### 1. Membership Management Users find the **management of customer credits** challenging, leading to occasional difficulties in the Zen Planner experience. [ See 1 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670578&qs=pros-and-cons#reviews) See Related User Reviews SB Stacy B. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and navigate system" What do you dislike about Zen Planner? Sometimes the system is difficult in managing customer credits ##### 2. Payment Issues Users report severe **payment issues** with Zen Planner, facing ignored refund requests and poor customer service responses. [ See 1 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670071&qs=pros-and-cons#reviews) See Related User Reviews KE Kieran E. Small-Business (50 or fewer emp.) 0.0/5 "Zero Support & Ongoing Billing Issues" What do you dislike about Zen Planner? Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable. ##### 3. Poor Customer Support Users face **poor customer support** , experiencing unresponsive service and ignored refund requests, leading to frustration. [ See 1 mentions ](https://www.g2.com/products/zen-planner/reviews?filters%5Bsentiment_snippet%5D=1670565&qs=pros-and-cons#reviews) See Related User Reviews KE Kieran E. Small-Business (50 or fewer emp.) 0.0/5 "Zero Support & Ongoing Billing Issues" What do you dislike about Zen Planner? Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable. KM Katherine M. Program Manager Small-Business (50 or fewer emp.) 10/4/2022 "Zen Planner is intuitive and effective" 4.5/5 What do you like best about Zen Planner? Zen Planner allows us to track our performance with our prospects and students as well as manage each student's experience. It is the most developed customer management solution for martial arts that suits our needs. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? There are some legacy limitations with databases and obtaining reports. They also just switched their student overview page so that we can no longer see the student's recent notes, tasks and last attendance date all in one place. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? Zen Planner solves the issues of managing prospect flow, keeping track of student attendance, managing multiple membership options, managing rank advancements, task management, automatic billing, refunds, and more! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 2/23/2023 "Uplaunch does the bare minimum" 2.5/5 What do you like best about Zen Planner? You can schedule campaigns and messages to go out to multiple groups and clients. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? The app crashes and the web browser feature is clunky. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? You need to know how to market or have someone write your marketing for you. This is just a platform to set it off. With it being buggy and crashing often, you think they would be able to solve that problem. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 9/2/2022 "Room for Improvement" 2.5/5 What do you like best about Zen Planner? Being able to reach a live person on the phone for technical support. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? Little things that are missing - like not being able to clock in/out on a cellphone app, not being able to make rank progress invisible to the clients, not being able to have cancellations fees for appointments or making yourself unavailable for an appointment without changing the schedule/booking a fake appointment. I also really like how MindBody implicitly advertises other users of the app in the area by making them appear in the home page. And I wish the website could be more customized (title changes and things like that). And I think it's gross how gender is a mandatory field. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? Nothing has really changed on terms of what is provided that affects me, but I have had some specific help with setting things up, like website integration and payroll Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aurora R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aurora R.") AR Aurora R. General Manager Small-Business (50 or fewer emp.) 10/7/2022 "The reporting features on Zen Planner are the best!" 4/5 What do you like best about Zen Planner? With the reports, you can create them based on gender, last attendance, membership, etc. This helps us target the correct audience when it comes to promotions. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? The timestamp for our notes is entirely off, and it's annoying to continuously change passwords every few months. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? Clients can book their drop-in class through our website which helps those who are uncomfortable giving their information over the phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 9/7/2022 "Zenplanner gives me everything I need and the customer service has been GREAT!" 4.5/5 What do you like best about Zen Planner? I like the reporting options most in Zenplanner. I also appreciate the regular updates based on feedback. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? No 2 way texting is frustrating. The workout planner is lacking and I would love to be able to utilize it more so I could drop the extra app. Our clients have enough apps so being able to eliminate apps is very important. I would also very much appreciate the ability to fully customize the dashboard to show the stats from my customized reporting. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? Zenplanner helps me manage our revenue and autopay very well. Its reporting system is quite robust and easily customizable for my needs. I also use Zenplanner for TONS of automations. I use it for email Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 9/2/2022 "Clean, Simple & Effective Software" 4.5/5 What do you like best about Zen Planner? Auto email receipts are a great help when processing a multitude of payments daily. The calendar function is simple and mostly seamless. The ability to send an iCal link to my phone is helpful for syncing all my daily client sessions. The rates are fair, and the ability to use their in house payment processor keeps all my correspondence in a neat and tidy direction. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? Email back and forth over customer service issues and tickets has been challenging historically. I've often received a "we will email you back with an answer" response, which is hit and miss for actually solving the issue. The inability to call back the same representative who understands your issue can be a bit of a headache. I'd like to emphasize that much of this has been resolved over the past 6 months as I'm now working with a dedicated account manager who has an intimate knowledge of my business needs. This experience has been great. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? ZenPlanner allows me to house all my operational processes inside a neat and tidy package that offers ease of use and very little downtime. ZenPlanner allows me to focus on running my business and not on the tedious operational tasks that no small business owner enjoys. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Tawna H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tawna H.") TH Tawna H. Owner Small-Business (50 or fewer emp.) 5/17/2022 "Helpful but Customer Service is really lacking" 3.5/5 What do you like best about Zen Planner? The auto generated emails are great. The texting platform is great. Love how the notes are posted on each members account. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? Need better customer service. We can't call and talk to anyone. We have many issues that haven't been solved because we are told constantly to contact another person again, again and again. We need access to other emails or possibly pay for someone to help us with other campaigns that aren't available already. Review collected by and hosted on G2.com. Recommendations to others considering Zen Planner: Make sure you ask sooooo many questions with your onboarding. You don't ever get to talk to them again. Only email and chats. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? New client leads from our website are tracked and contacted so efficiently. Keeping us more connected with our new members and potential members. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon G.") BG Brandon G. Owner/Head Coach Small-Business (50 or fewer emp.) 10/6/2022 "Zen Planner Review" 5/5 What do you like best about Zen Planner? Robust reports, kind and helpful customer service. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? Sometimes difficult to get to a customer service rep. Occasionally my requests fall through the cracks. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? Member Payment management. Makes collecting and tracking member payment info simple. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/17/2022 "UpLaunch has helped us keep track of and communicate with all of our new leads and existing clients" 5/5 What do you like best about Zen Planner? The automated messages that go out to our incoming leads right away. It's so nice to know that people receive contact as soon as they opt in. Review collected by and hosted on G2.com. What do you dislike about Zen Planner? Many of the pre-written automated campaign emails just don't fit with our voice, or what we do at our studio. It's been a challenge to go through and edit them all to make them applicable to our needs. But we're doing it! Review collected by and hosted on G2.com. Recommendations to others considering Zen Planner: I'd say, go for it! Overall it has been hugely beneficial to our small business. Just take your time and be patient with the little things that will need to be tweaked over time. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? Keeping track of leads, existing clients, and even former clients. It's so nice to have everything organized and be able to reach out to specific people or a large group of people all at once. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/19/2022 "The best CRM for gyms out there" 5/5 What do you like best about Zen Planner? Organization. We love staying organized. In our facility and UpLaunch makes sure we can stay on top of any sort of gaps that may be present. We were looking at a few others in the beginning but quickly realized that UpLaunch was the right fit! Review collected by and hosted on G2.com. What do you dislike about Zen Planner? As far as things missing from the product, the mobile interface is kinda middle of the road. Would love to see a more integrated interface for mobile access. Convenience lacks. Review collected by and hosted on G2.com. Recommendations to others considering Zen Planner: If you're looking for a CRM for your business to stay organized, then look no further! You have found the best one on the market. Review collected by and hosted on G2.com. What problems is Zen Planner solving and how is that benefiting you? Our new client success has been exponentially larger since adding UpLaunch. Many less leads fall through the cracks. Before finding the most organized and well thought out platform for our industry. Review collected by and hosted on G2.com. 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