Zelthy Patient Services Reviews & Product Details

Zelthy Patient Services is an AI-native platform for pharmaceutical companies running patient support programs (PSPs) and patient assistance programs (PAPs). It manages the complete patient lifecycle from initial enrollment through to long-term adherence monitoring — covering patient onboarding and document verification, financial assistance and benefit management, care coordination, disease management, specialty pharmacy workflows, tele-consultation, and remote monitoring. The platform is deployed by Roche, Bristol-Myers Squibb, AstraZeneca, Novo Nordisk, and Servier across 12+ countries, including the largest oncology PAP in India managing over 1 million patients. Key features and functionalities Zelthy Patient Services ships with pre-built AI agents that operate across the PSP workflow: - an Enrollment Validation Agent that scans and extracts data from physical enrollment forms using Claude Vision API; - a Predictive Adherence Agent that identifies at-risk patients before they drop off a program; - an Adverse Event Detection Agent that monitors patient call transcripts via NLP to surface pharmacovigilance signals in real time; - a Task Assignment and SLA Agent that routes care coordinator tasks based on urgency, skill-match, and deadline; and a Document Digitization Agent that converts paper-based patient records to structured data. The platform also includes WhatsApp-integrated patient communication for compliant automated engagement at scale, a full patient journey CRM, and PAP-specific modules for financial assistance verification and dispatch. All AI outputs carry a GxP-validated, immutable audit trail. Primary value and solution provided Pharmaceutical patient support programs are operationally intensive — high volumes of enrollment paperwork, complex eligibility verification, multi-channel patient communication, and the constant risk of patient drop-off from therapy. Most pharma companies either rely on manual hub services or bolt generic CRM tools together in ways that don't scale. Zelthy Patient Services replaces this fragmentation with a single AI-native platform that automates the repetitive, high-volume tasks — enrollment validation, document processing, task routing, while giving care coordinators real-time intelligence on which patients need human attention. Clients have achieved a 45% improvement in therapy adherence, 60% faster patient onboarding, and a 30% reduction in operational cost.