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Youreka Reviews & Product Details

"Youreka helps Salesforce customers elevate the experience of frontline workers without leaving Salesforce Customer 360" — Karen Mehal, VP of Field Service, Salesforce Youreka is closing the skills gap with its proprietary, no-code mobile technology platform that makes it easy to build smart applications that assist field service technicians and frontline workers across various industries: • Manufacturing • Healthcare • Energy & Utilities • Financial Services • Government Built on the leading cloud platform, Salesforce, Youreka enables organizations to elevate the capabilities of their mobile workers and field service technicians, and in turn, improve customer service and accelerate growth. Visit Youreka on AppExchange and https://www.youreka.io/

Seller

Dispatch

Languages Supported

Arabic, English, Russian, Spanish, Chinese (Simplified)

Product Description

Youreka is a Salesforce®-native mobile form automation application, purpose built to help service providers reach operational transformation. Using proprietary logic and integrated artificial intelligence, Youreka can help you supercharge your organizational data.

Overview by

Xochi Adame

Pricing

Pricing provided by Youreka.

Template Builder License

$120.00

1 User Per Month

Desktop License

$20.00

1 User Per Month

View More Pricing Information

Top-Rated Alternatives

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Youreka Media

Leverage Salesforce-native reports and dashboards

Get started with 1 form to immediately capture data for Salesforce

Drag and drop form builder - no coding required!

Youreka Demo - Featured Industry: Consumer Goods

Youreka is a top retail execution solution for Salesforce users

Youreka Demo - Set Custom Triggers and Automation in motion

Eliminate the need to set follow-up tasks or reviews for next steps

Youreka Demo - Update Salesforce records automatically

Map Form Answers to Salesforce Object Fields

Youreka Reviews (10)

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Verified User in Human Resources

Small-Business (50 or fewer emp.)

4/8/2024

"Seamless integration"

4/5

What do you like best about Youreka?

Plus _

It is mobile friendly! The best feature for those who are on the field always Review collected by and hosted on G2.com.

What do you dislike about Youreka?

The learning curve is pretty high but on the other hand I like that the features are extensive and tailored Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

3/12/2024

"Easy Service"

4.5/5

What do you like best about Youreka?

I like that it is an easy interface for our company to use, keeps us organized. Review collected by and hosted on G2.com.

What do you dislike about Youreka?

Haven't run into any issues with the system Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/16/2022

"Straightforward interface"

3.5/5

What do you like best about Youreka?

Youreka is easy to use as an admin or end user, multiple templates and simple form building.

Different licence levels also help with managing templates and access. Review collected by and hosted on G2.com.

What do you dislike about Youreka?

You're unable to use the information gathered to write back to salesforce, which is the main reason we purchased Youreka in the first place.

This is a salesforce enforced situation. Review collected by and hosted on G2.com.

Response from Rae Dinardo of Youreka

edit

Thank you for taking the time to provide your thoughts about Youreka! Youreka works great when you want authenticated Salesforce users to be able to save data back to Salesforce. We really do wish we could still do the same for anonymous users.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/15/2022

"Easy to use form builder with endless capabilities to achieve results"

5/5

What do you like best about Youreka?

Forms are easy to view on salesforce and easy for our team to get us the infomation quickly. Forms are easy to create for anyone with or w/o experience Review collected by and hosted on G2.com.

What do you dislike about Youreka?

Youreka needs to add support for video. Pictures work well but video would be beneficial Review collected by and hosted on G2.com.

Response from Rae Dinardo of Youreka

edit

We're so glad that Youreka is able to help you maintain your equipment in top condition! Stay tuned for video support-it could be coming this year!

Jeremy W.

IT/Projects Manager

Mid-Market (51-1000 emp.)

10/28/2021

"Great productivity resource"

5/5

What do you like best about Youreka?

The seamless use to complete tasks across multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Youreka?

Wish it had more interventions but I am sure that will come in time. Review collected by and hosted on G2.com.

Recommendations to others considering Youreka:

Please take the time to learn about Youreka as you implement. Take advantage of all the instructional content offered and you will see how it benefits you and all the features that will help your organization. Review collected by and hosted on G2.com.

What problems is Youreka solving and how is that benefiting you?

We can seamlessly send data to one source via many devices and employees. Review collected by and hosted on G2.com.

Verified User in Recreational Facilities and Services

Mid-Market (51-1000 emp.)

2/15/2022

"Salesforce mobile forms"

4.5/5

What do you like best about Youreka?

Deeplinks make it easy to open the mobile form with necessary prefilled information. Review collected by and hosted on G2.com.

What do you dislike about Youreka?

Currently the only thing I can say is missing is ability to capture video from within the app. Review collected by and hosted on G2.com.

Response from Rae Dinardo of Youreka

edit

Mobile inspection forms are one of the things we do best--and we're so glad you agree! And please stay tuned this year--video capture *may* be working its way onto our roadmap!

Robert T.

Mid-Market (51-1000 emp.)

2/28/2020

"Great app! Highly recommended"

5/5

What do you like best about Youreka?

We have implemented Youreka forms for various business requirements, and have found it to be a very versatile tool. From simple customer feedback surveys to more in-depth new customer enquiry forms with multi-layer conditional formatting and logic.

The design of the forms is straightforward and intuitive, and new forms can be created with a short turnaround time from concept to on-screen. Completed forms are easily found as they are stored against the relevant Salesforce objects or in the Youreka app itself using list views. The support from Synaptic is also very helpful and attentive. Review collected by and hosted on G2.com.

What do you dislike about Youreka?

Extracting completed form data can be tricky, but is possible! Review collected by and hosted on G2.com.

Jonathan H.

Director/Consultant

Small-Business (50 or fewer emp.)

3/28/2020

"A very professional company and product with truly awesome support"

5/5

What do you like best about Youreka?

We used Youreka as part of a customised salesforce implementation.

The product is purely amazing and easy to integrate.

From our point of view it was the customer experience. Their support team are amazing, helpful and go the extra mile to help you succeed.

If you need a product like suceed look no further! Review collected by and hosted on G2.com.

What do you dislike about Youreka?

Nothing to dislike. It really is a good all round application with awesome support. Review collected by and hosted on G2.com.

Kaitlin D.

Sales Technology Supervisor

Enterprise (> 1000 emp.)

10/29/2019

"Unique Product that Exactly Fit Our Needs"

5/5

What do you like best about Youreka?

The Youreka product is great and unique in that it could solve a problem for us that no other vendor could. You can pull in Salesforce data without having to have every question on the form be a Salesforce field. The form is easy to configure and update and the team that we work with is unmatched as far as customer service and knowledge is concerned. Review collected by and hosted on G2.com.

What do you dislike about Youreka?

There is nothing that we don't like about the tool Review collected by and hosted on G2.com.

What problems is Youreka solving and how is that benefiting you?

This tool allows Salesforce users to leverage Salesforce data to create requests and forms that also require none Salesforce data. We can use the forms internally to submit requests and we can also make them customer facing. This tool is unique in that you can both use Salesforce data and configure your own questions. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

5/2/2019

"Great customer service!"

4/5

What do you like best about Youreka?

I work for a small educational charity and have very little experience working with CRM and Salesforce, but the team at Youreka have been exceptionally helpful in explaining how to use their products, helping us become more efficient. I have spent a number of hours on the phone with the team with them talking me through how to set up forms/quizzes that automatically update contact pages when complete, which is so useful for us. I am looking forward to seeing how we can use Youreka even more, and feel happy knowing that we will have the support of the team there. Review collected by and hosted on G2.com.

What do you dislike about Youreka?

I think there is still a lot more that we can do with Youreka that I am not aware of yet, so at some point it would be good to be given more info on this. Review collected by and hosted on G2.com.