Yelp has helped our business get more exposure when it comes to obtaining more clients. They also increase our brand recognition by showing our business to prospects who are looking for a Haircut in our area. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I love that Yelp has a great dashboard that allows you to see who has interacted with your page. I love that you are also able to hide ads on your pages and launch ad campaigns on your competitors pages for an extra cost. I also love that I'm shown the cost per obtained clients, with all the analytical data provided it eases the process of trying to break it down myself. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

The cost per click campaigns are way more expensive than search engines. I find that I'm spending upto x10 the amount per click than I would spend using a Google CPC Campaign. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

I would highly recommend using Yelp if you're a small business with alot of competition. Yelp carries alot of respect and when you're blasted all over it you gain a huge advantage over your competitors Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

With Yelp, we are able to obtain new clients. Yelp provides us with life-time clients by strategically placing our ads within a mile radius around our business. These clients then become recurring clients allowing us to keep them around forever. Review collected by and hosted on G2.com.

Kelly F.

Legal Assistant & Accounting Manager

Accounting

Small-Business (50 or fewer emp.)

10/4/2019

"YELP is useless in the actual business world"

0/5

Describe the project or task Yelp for Business helped with:

This review is simply a review for YELP. You cannot review them anywhere else. They have a major problem in the fact that for most businesses, they only post the negative reviews and do not post ANY positive reviews. Upon numerous contacts to them, they answer it by saying it is an algorithm issue, and not their fault. Maybe change the algorithm and do some beta testing? Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

There is not one positive thing I can say about YELP. I cannot rely on any reviews by them since I know now what I did not know before. You don't know what you are getting; as they screen reviews and pick and choose. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

Everything, reviews are not honest, because they pick and choose what can be seen and can't be seen. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

Don't use them. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

YELP does nothing but deter clients, because the reviews are only the negative or fake reviews posted by competitors. Review collected by and hosted on G2.com.

Katelyn R.

Director of Sales and Marketing

Facilities Services

Small-Business (50 or fewer emp.)

10/4/2019

"Decent Service"

4/5

Describe the project or task Yelp for Business helped with:

We use Yelp for advertisement and search engine optimization. Keeping our company information synchronized across all channels helps customers to recognize our brand easily. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I like that Yelp is easy to understand for beginners. I also like that we are able to select "business highlights" with this new feature. This helps customers easily understand what our company is all about. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I dislike the constant harassment for ads. I also do not like that they withhold certain features from your profile if you do not provide payment. They will promote other companies on YOUR COMPANY profile if you do not choose to pay for their ads. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

I would recommend Yelp if you are looking for search engine optimization improvement, however, be prepared to be harassed to purchase ads or profile improvements for your company. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

We do have some customers that check our Yelp page for business information. The benefit of this is cross-posting on other social media for consistency. Review collected by and hosted on G2.com.

Yacine H.

Vice President - Client Relations

Small-Business (50 or fewer emp.)

9/4/2019

"Could do better, but a business essential"

1.5/5

Describe the project or task Yelp for Business helped with:

Creating our listing on Yelp, for a better visibility and to allow customers to leave reviews about our services. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

It was pretty easy to set up, and yelp has a overall pretty good authority online. This means our profile was easy to find and its always good to have a yelp page. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

They are very emotional, i'm not sure how to say it otherwise. They need a bunch of information which i think is not very well organized. For example they need to know the story of the owner, which doesn't really have much to do with my business and looks egocentric from my point of view, but without it your profile is "incomplete". They also take down profiles for the weirdest reasons. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

If you're running a retail or F&B business, I think Yelp would be good for you. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Getting a page for my customers to leave their reviews. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

10/22/2019

"Must Have for Any Serious Business Owner"

4/5

Describe the project or task Yelp for Business helped with:

Yelp for Business helps you reply to reviews, answer specific questions, and control what is being said about you on Yelp to some degree. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

The notification (if using the app!) each time a review comes in allows us to reply quickly and if there are any issues we can handle it right away which leads to higher customer satisfaction. The ROI on ads is however their best feature. And great customer service! Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

The way Yelp decides what reviews to show and what reviews to hide can be frustrating, so no matter how much you spend on ads this can hold you down. The use of the platform is easy if you have experience with computers and digital marketing, if not I think it can be a bit tricky to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

I know you get a lot of sales calls if you own a business, but jumping on a 10-minute sales call with Yelp for biz is worth it! They are so professional and can help you navigate the tricky only marketing world. Yelp pretty much dominates the restaurant industry so if you have a food business, you need a relationship with them ASAP. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Mostly reviews and replies to dissatisfied customers. It’s important to be able to respond quickly so that customers feel heard. We also use it for marketing and that has proved to be very successful. Review collected by and hosted on G2.com.

Gabrielle S.

Director, Product Marketing

Mid-Market (51-1000 emp.)

Originally submitted 1/31/2020

"Easy to use - cpc higher than other mediums"

4/5

Describe the project or task Yelp for Business helped with:

I use Yelp’s enhanced listings and their CPC advertising. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

It’s great being able to customize each listing with custom CTA, photos etc. The CPC advertising has significantly boosted our traffic. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

The metrics could use some better analysis. A “lead” is too loose a term for what that captures. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

I’ve had great account managers, which has been very helpful. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Local exposure, website traffic. Review collected by and hosted on G2.com.

Jessica C.

Marketing & Communications Manager

Small-Business (50 or fewer emp.)

10/23/2019

"There's nothing else like it"

5/5

Describe the project or task Yelp for Business helped with:

Yelp is an ideal space to have free ad space on the internet for our non profit, as well as any business that's worth looking into. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I like that there aren't any real competitors to yelp if your business isn't on yelp, it likely isn't reviewed by consumers. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I don't enjoy the fact that reviews never expire. It would make sense that after a certain period of time, reviews shouldn't count toward your overall star rating Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

The problem of being an invisible business, now there's no issue that we're on the radar. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

Originally submitted 9/26/2019

"Easy to use, a must for consumer facing businesses"

4/5

Describe the project or task Yelp for Business helped with:

Keep current information about our business up to date and respond to user reviews as a public relations tool Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

It's an easy interface so you can update photos, hours, menus, etc. and easily respond to customers both publicly and privately Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

They try to sell you advertising a lot which we do not want Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Public relations and customer service online. It's a great tool to respond to customers publicly and let others see how you handle reviews either positive or negative Review collected by and hosted on G2.com.