The platform allows me to optimize our business profile listing and make necessary operational changes if necessary. The platform shows how much our business appeared on Yelp (the number of times your listings appeared in search results and as an ad), how many user views (the number of times your listing was viewed), and how many customers leads (the number of times a Yelp user interacted with your listing). It shows my business' organic and paid ads performance which assists me in making business decisions. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I love the interface of Yelp and how simple it is to navigate around the platform. The menus are neatly arranged on the sidebar and doesn't have confusing sub-menus. It provides a high level metric overview of the ad spend, impression, clicks, Click through rate, cost per click, and what period you'd like to see. The table only provides a great summary per location. This is extremely helpful especially for those who manage multiple locations. I also like how you can see Review and Ratings performance month-over-month Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I wish that yelp can have a lot more sophisticated reporting where you can drill down metrics. The reporting can assist in multiple scenarios you are making sense out of. The current reports right now are in CSV, I wish to have an option of having it in PDF as well. Under the performance tab, you are able to see user views by desktop and mobile. This is great and all, but it would be better if you can filter out just the mobile or just the desktop. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

When selecting a partner or a vendor, you must consider two things. 1. Product enhancement and development - Yelp has been adapting to change which was more evident during the heat of the pandemic. They have made platform enhancements that makes it easier for the business to communicate to their potential customers. The enhancement made it easier for the customers to pick and choose the business they want to work with. 2. customer service - it is important to have a reliable person that you are working with during the entire relationship Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Upon learning my organic and paid advertising performance, I'm able to identify how much spend I should be allocating for a certain time period. It is crucial to understand the ad impressions, ad clicks, click-through rate, cost per click for a certain time period. I am able to identify if organic or paid advertising brings me in more leads and profile views. It's also great to learn and see the performance trend month-over-month and year-over-year per location. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

10/5/2021

"So helpful"

5/5

Describe the project or task Yelp for Business helped with:

This is a great way to promote or explore businesses on Yelp. Yelp creates an easy template for users. Overall, it's a great user experience. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I like how you can clearly find a location, hours of operation or any other basic info. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

It would be cool to incorporate more sharing abilities within the app. For example, if I could send my husband a restaurant recommendation via Yelp I think that would be helpful. That way he could check out the reviews or see the images, too. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

This is a great option for businesses to explore and a great way to access new visitors. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

So far it's smoothe sailing! Review collected by and hosted on G2.com.

Marlena S.

Head of Digital Marketing

Small-Business (50 or fewer emp.)

1/22/2021

"Yelp for Business is ok, hard for multi location company"

3.5/5

Describe the project or task Yelp for Business helped with:

Yelp for business helps make edits to all the yelp account that I own. Having multiple locations and being able to see them with one log in is very helpful. We also have an account rep with our enterprise account so they help with the project of updating our locations with ease. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

In Yelp for Business I like that you can update your locations in one place. You can add pictures, update links, and update the various section of the Yelp business page.

I like that you can manage yelp ads, page upgrades, yelp connect, business information, reviews, photos and videos, inbox, check in offers, deals & gift certificates, and billing from the left navigation bar. It is helpful to have all of this in one place. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

In Yelp for Business it is very hard to see all your locations in one place. I try to find a list of all my offices but I have to use the search on the left hand side and it doesnt always show the locations so I think some are missing. Your homepage should have a list of all your offices.

It is also very hard to see who your users are and to add users. You cant just add someone, you have to put a request in. Unlike Google Analytics, Google Ads, or other programs that you use to run your digital marketing, you do not have an admin that you can manage users. You cant even see your users so some older employees may still have access to your Yelp.

I do not like that when I log in it just goes to a random location. I want a dashboard of all my locations. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

With Yelp for Business we get an account manager with our enterprise account. So that is very helpful to add locations because on Yelp you cannot see who has access to your location. Without the account manager I would have a hard time managing my yelp pages if they weren't part of Yelp for Business.

We are solving our problem of having incorrect information on our Yelp pages by using Yelp for Business. Review collected by and hosted on G2.com.

Angela F.

Small-Business (50 or fewer emp.)

1/4/2021

"Worst Customer Engagement Tool"

0/5

Describe the project or task Yelp for Business helped with:

Yelp is used to have customers text us and we can provide estimates for service. We use yelp to advertise our services, generate reviews, and to give quotes to customers via message rather than call Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I like that we can text the customers. I also like that it gives you a breakdown of the services being requested. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I really do not like that I am not able to see the customer's location because it does not help me quote the items properly. We have different minimums based on where you live, so if you live super far I have to adjust the cost to ensure the gas is commensurate with the service being performed. I also hate how yelp customers almost never book. They always do not respond, and send out a text to about 10 different companies. It makes personal development extremely difficult. I also do not like how non-descriptive the requests for service are. They give a general statement which does not help me create a proper estimate. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

don't waste the time or money, because it does not generate business from my experience. It is nearly impossible to share an entire system of cleaning via text. I cannot describe our cleaning process that way. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

It generates almost no business, it is super expensive, but it does allow for customer's to see our name and learn about our company. Review collected by and hosted on G2.com.

Ken Wahl G.

Customer Service Representative

Small-Business (50 or fewer emp.)

3/25/2021

"Data Entry Lead Generation"

5/5

Describe the project or task Yelp for Business helped with:

You can find all types of website stores on this platform; they have phones, names, business names, and business owner or manager. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

What I like best is that it is easy to navigate and not a laggy website. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

Sometimes the data you were looking for is repeated so you can't avoid getting duplicate data unless you have a formula in your Excel sheet or spreadsheet. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

With exact keywords, you can build a large leads list on this platform with useful data for marketing. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Can get lots of leads to provide to my client. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

Originally submitted 12/24/2020

"One Stop Spot to Manage Business Reputation"

4.5/5

Describe the project or task Yelp for Business helped with:

At my company, we utilize Yelp to manage brand reputation. We have at least 55 Yelp accounts that span across North America and Yelp for Business helps us continually monitor our performance and respond directly to customer reviews. We also appreciate that customers can share their experiences through photos. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

We really like the ability to directly respond to reviews. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

We get frustrated that Yelp doesn't have an easier way for us to communicate with them. It can be incredibly challenging to reach anyone in customer service at Yelp if there is a compliancy issue or we need to claim a business page. The process easily becomes tedious. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

We are more easily and efficiently able to identify and resolve any customer concerns, complaints or issues. We are also able to determine if these people leaving reviews are truly our customers. Review collected by and hosted on G2.com.

Albert O.

Real Estate Agent

Small-Business (50 or fewer emp.)

10/15/2020

"Amazing service that brings you clients"

5/5

Describe the project or task Yelp for Business helped with:

The most important thing for this review for yelp for business is that they brought so many new customers to me. Also, their review system is so unique so that there is no way to add them on your own or pay someone to do so. You should be active in yelp so that you can post your review that's why it is trustworthy reviews which surely bring you clients. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

The best thing is that they allow you to put your business for free Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I dislike their customer service as it is useless and they call you every day to say that it's better to pay money so that they can start advertising it better. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

Try to upload as many pictures as you can Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

I am responding to comments, adding pictures, adjusting business hours Review collected by and hosted on G2.com.

Leonie F.

Small-Business (50 or fewer emp.)

5/19/2020

"Great way to earn loyal customers"

5/5

Describe the project or task Yelp for Business helped with:

We have plenty of reviews on Yelp and we have always made sure to have an account with them. We recently did a wedding package and we needed some help getting it off the ground - Yelp was great for that! Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

The amazing people that work for Yelp. They are so friendly, so nice, and extremely helpful. I actually love speaking with them on the phone (which is so rare for customer service people). They are also pretty cool to work with in general. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I am the one that has to answer all the phone calls and emails we get in a day, and Yelp does inquire quite a lot. Always asking if we want to run more ads, spend more money, or something in between. That is very bothersome. The sales people are not as nice as their customer service people either. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

There are certain features that is absolutely necessary to be successful on Yelp: 1) be verified and own your page 2) have pictures (the right ones - upgrade for this!) 3) good customer service and response time (we try to keep ours under 10 minutes!). With the Yelp for Business app you can do 3) whenever you have a moment. Yes, you are always "on", but customers love it. And the first person to answer properly - is usually the one that gets hired! Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

6/29/2020

"Take control of your business's voice, but don't let their aggressive sales team control yours"

5/5

Describe the project or task Yelp for Business helped with:

Managing businesses' presence online. Yelp is a regular first-stop for a most consumers when learning about businesses. They love, love, love to vent and review (definitely the good experiences, but ESPECIALLY when they believe they've had a bad time). Choosing to not claim and control your brand's voice on Yelp in 2020 (and a few other platforms) is letting other people talk about your brand on the nightly news without you on camera in the studio too. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

Editing information is nearly-always live, or updates get published quickly. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

So many add-on features and the aggressive, almost predatory nature of their sales team (including phone calls and emails.) There's no such thing as "opting out" of their sales campaigns. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

Be sure to claim your business on Yelp, but unless you're willing to pay for the extras beyond the free service of having an owning a profile with Yelp, don't get bogged down by their "you need these extras" tactics. Dealing with Yelp is just as important as managing any other social media platform (like Facebook, Instagram, Twitter) or search engines (like Google, Bing and Yahoo) Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Owning a public, customer-facing business like a restaurant, for example, means people are talking about you. Addressing their concerns, making sure your business hours, photos, and menus are up-to-date are just as crucial on review sites like Yelp as they are on your own business's website. Also, reviewers can be sweet when they love your service, or vicious and spiteful (some (very few) reviewers never patronize the business, but post scandalous things — and the help team doesn't have a great process in place for disputing claims (or removing them when a guest has a legitimate grievance that's addressed to their satisfaction but forgets to update their post.) Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

4/13/2020

"Yelp only cares about the money, not the relationship with inquiring businesses"

1.5/5

Describe the project or task Yelp for Business helped with:

The first month I tried advertising with Yelp, I had visited my page through the advertising link a handful of times and since that counted as a "lead" Yelp had been after me for $550 for just that month, for the past year. I even discussed with them this happening by mistake and all they want is their money. My listing on Yelp, even with 8 reviews, does not even show on search because of this. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I love how they have an algorithm for fake and real reviews and I love the products that they offer for generating leads. They also allow profiles for Yelp users, which I am one, to show personalities of product reviewers and not just anonymous people. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

The "a la cart" style of cost within the platform is outrageously expensive. They need to let up on a lot of the cost as more businesses would be in tune with using them. There are so many companies "replicating" services like this that could make them go out of business if they don't catch on. I also don't like how Yelp is still coming after me for $550 from 18 link clicks that I mistakenly performed on my own ad when I was logged into an account that wasn't attached to my business profile. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

I wanted to use Yelp as a platform for prospects to see how clients rave about our services, but I realized you do not get anywhere in placement with your business unless you spend the cost of a mortgage payment each month to take on their services and each service relies on the other service to get the entire value. What I mean by that is if you buy one service, you must buy all in order for it to make sense and to work properly. Review collected by and hosted on G2.com.