
The best thing that I like is that the flexibility to add our custom code so that we override some of the functions and achieve some output in a different or customised way. For example extracting the HLS, CMAF chunks using their PushPublishHTTPCupertino class so that we can easily upload these chunks to S3 or whatever storage. Review collected by and hosted on G2.com.
The most irritating part is when we reach out to their customer support. Even for a simple issue they keep asking all the config and log files for review. But I don't know if they really spend to review all these files or if they really use these files to reproduce the issue on their side. Basically, dealing with their support person sometimes really becomes tedious. Also it is really difficult to convince them about the bug that we identify in Wowza. Another thing is sometimes it happens that with their new releases they keep adding the bugs in a workflow, which was working fine in their previous versions and that becomes really frustrating. And they keep insisting us to upgrade to their latest versions, which is not possible everytime when we have it running in the production systems. Every now and them we can not spend time to test their latest versions and push it to production. Review collected by and hosted on G2.com.