--- title: Workiz Reviews meta\_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 239 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 239 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Workiz Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [(21 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [(13 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [(9 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [(10 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [(8 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [(6 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Workiz ##### 1. Customer Support Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [ See 21 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 2. Ease of Use Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 3. User-Friendly Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 4. Integrations Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [ See 13 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 5. Scheduling Management Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [ See 9 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you like about Workiz? Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati ### 5 Cons or Disadvantages of Workiz ##### 1. Customization Difficulties Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [ See 10 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) See Related User Reviews SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you dislike about Workiz? Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som ![Joshua .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua .") J Joshua . Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Reliable, and Game-Changing for Our Field Service Operations" What do you dislike about Workiz? While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r ##### 2. Pricing Issues Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [ See 8 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ##### 3. Improvement Needed Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I was unaware..." What do you dislike about Workiz? The mobile app for techs needs to improve flow and work. ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ##### 4. Learning Curve Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) See Related User Reviews ![Julia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia J.") JJ Julia J. Small-Business (50 or fewer emp.) 5.0/5 "Workiz Makes Field Service Operations Simple and Scalable" What do you dislike about Workiz? There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail PS Penelope S. Small-Business (50 or fewer emp.) 5.0/5 "Operations Manager" What do you dislike about Workiz? There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust ##### 5. Expensive Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [ See 6 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ## Top-Rated Alternatives [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/workiz/competitors/alternatives) ![Daniel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel P.") DP Daniel P. Small-Business (50 or fewer emp.) 8/22/2023 "Great Asset for any service business owner!" 5/5 What do you like best about Workiz? I really love how the whole system flows together, from capturing leads to booking appointments and collecting payments. If you own a service business and want to streamline your operations, start with Workiz! Review collected by and hosted on G2.com. What do you dislike about Workiz? The mobile site is great, but I am not a fan of the calendar view. Many times, it opens to the week after, causing confusion for both my technicians and myself. It's not a big deal, but the mobile calendar view could be improved. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Making my life easier when running my business, managing employees, and collecting payments from customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BD Ben D. Owner Small-Business (50 or fewer emp.) 10/10/2022 "Pros: Very Flexible/Capable, Cons: Lots of bugs, not intuitive at all" 2.5/5 What do you like best about Workiz? Integrated phone system is an absolute must for us Review collected by and hosted on G2.com. What do you dislike about Workiz? Lots of bugs and the workflow is very far from being intuitive. The system is flexible and if you're tech savvy, you can make it work, but it's very very very frustrating to my team to deal with the bugs and counterintuitive workflow. Jobber (which we had switched from) was 100x more intuitive and smooth. The current financing options are limited (i think the max is 5 or 10k), which is tough for my type of business, but they're working to improve that so I don't expect it to be an issue forever Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Its integration with our other software and also its flexible structure and open API allow it to scale with us Review collected by and hosted on G2.com. Show More 6/8/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/23/2023 "Great for communicating and coordinating with team members and customers" 5/5 What do you like best about Workiz? I like that it is a low learning curve. I'm able to onbaord my team members easily Review collected by and hosted on G2.com. What do you dislike about Workiz? What I dislike is that Workiz is not an effective CRM for working with property managers or clients with multiple properties. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz is our solution for coordinating jobs and communicating with customers. We use it to dispatch and schedule our service jobs. This increases our operational efficiency and we can complete more jobs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. Small-Business (50 or fewer emp.) 9/8/2023 "Had newby questions" 5/5 What do you like best about Workiz? It's ease of use is great and tranferrable to both the phone and my tablet. The team has help me tremendously in the first few weeks of using it. Review collected by and hosted on G2.com. What do you dislike about Workiz? I wish we could actually speak to the tech line instead oof having to type everything in Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Well I.m a new business so it helps me stay organized with my scheduling and gives me a professional look in my area Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AC Alejandro C. Small-Business (50 or fewer emp.) 1/4/2024 "Best software for our hvac trade" 5/5 What do you like best about Workiz? Workiz is one of the best software that we have used, we have been using it now for few years and there isn't anything else that it needs it has everything. Reccomend it. Review collected by and hosted on G2.com. What do you dislike about Workiz? For now there is nothing that we dislike Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Scheduling, payments, record keeping, Review collected by and hosted on G2.com. Show More Response from Rose Kahn of Workiz [Editedit](https://www.g2.com/survey_responses/workiz-review-9084379/official_response/edit) Hi Alejandro, Thank you for your positive review, we really appreciate it. Happy to see we are solving some pain points for you directly. We always want to work with our customers to ensure the platform is working to help them grow their business. Validated ReviewerSource: Organic ![Alex B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex B.") AB Alex B. Small-Business (50 or fewer emp.) 6/7/2023 "Organized your workflow" 3.5/5 What do you like best about Workiz? I've been doing years of messages keeping up with paperwork. Work is kind of makes it all seamlessly together. I would definitely suggest recommend this for any service industry business and using it for a good 5+ years trying to other programs that lack automations mostly will be the biggest difference Review collected by and hosted on G2.com. What do you dislike about Workiz? The app is not the greatest does have mistakes and buffs for the most part I would update the view to be delivere more visual space on the app, the calendar could be improved Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Customer communications, pay roll,Commision credit cards , quickBooks, and accounting attachments, pictures, videos storage for all data, business related customer communications Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicandro D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicandro D.") ND Nicandro D. Small-Business (50 or fewer emp.) 5/16/2023 "Workiz is a great app for a business to stay organized, and grow." 5/5 What do you like best about Workiz? There are many helpful things about workiz. It helps me keep track of all my payments, send invoices, tag my jobs and label them on what needs to be done. Great customer service. Review collected by and hosted on G2.com. What do you dislike about Workiz? The only downside I have had was using the phone. My safari automatically blocked the window because of a "window pop-up." Gladly the workiz customer service replied fast and helped me step by step to open the phone window. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz helps me solve a lot of problems. I can stay organized in all my jobs. It sends reminders to all my customers and technicians about upcoming appointments. I can use workiz to contact the customer without using my personal number. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AH Alicia H. Small-Business (50 or fewer emp.) 7/27/2023 "Easy Work" 4.5/5 What do you like best about Workiz? I like the ease of adding customers to my database. I also love the ability to record phone conversations. It comes in handy for training purposes Review collected by and hosted on G2.com. What do you dislike about Workiz? There are a couple of downsides. The search engine could be easier to use, and you cannot use wireless headphones with the app. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz helps keep track of where my leads are coming from. This helps to budget our marketing costs where it most benefits us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KZ Kristen Z. Small-Business (50 or fewer emp.) 5/17/2023 "Workiz is a wonderful CRM for managing my Insulation and HVAC businesses" 5/5 What do you like best about Workiz? My favorite part about Workiz is the simple and easy to navigate interface. I love the amount of customization I can have with custom fields. I can add anything I need to client cards, invoices, and estimates. The automations also are extremely helpful for confirming appointments and gathering general customer information. Review collected by and hosted on G2.com. What do you dislike about Workiz? My only complaints are that I wish I could assign multiple people to tasks and have a more simple way to schedule meetings. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? The automations in Workiz are my biggest problem solver. I can easily send out custom forms and product information to my customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stephanie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie W.") SW Stephanie W. Brand Ambassador Small-Business (50 or fewer emp.) 6/26/2023 "Phone call fiasco!" 5/5 What do you like best about Workiz? Workiz is super helpful with how they allow us to keep up with our company's jobs, and clients. Review collected by and hosted on G2.com. What do you dislike about Workiz? I had an issue with the calls coming to my personal cell. But, they managed to fix the issue and solve all my problems! Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? I was unable to get the app to work with the phone calls. I was getting the calls through the app and I was getting them through to my personal cell as well. Review collected by and hosted on G2.com. 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