--- title: Workiz Reviews meta_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 247 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 247 scale: '5' date_modified: '2026-10-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Workiz Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively. (21 mentions)
Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations. (17 mentions)
Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources. (17 mentions)
Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly. (13 mentions)
Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams. (9 mentions)
Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience. (10 mentions)
Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives. (8 mentions)
Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance. (7 mentions)
Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features. (7 mentions)
Users are frustrated with the expensive pricing model, which adds costs for new features and services. (6 mentions)

5 Pros or Advantages of Workiz

1. Customer Support
Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively.
See 21 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

2. Ease of Use
Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations.
See 17 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

3. User-Friendly
Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources.
See 17 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

4. Integrations
Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly.
See 13 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

5. Scheduling Management
Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams.
See 9 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

SM

Sebin M.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Field Service Management with Workiz"

What do you like about Workiz?

Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati

5 Cons or Disadvantages of Workiz

1. Customization Difficulties
Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience.
See 10 mentions

See Related User Reviews

SM

Sebin M.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Field Service Management with Workiz"

What do you dislike about Workiz?

Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som

Joshua .
J

Joshua .

Small-Business (50 or fewer emp.)

5.0/5

"Efficient, Reliable, and Game-Changing for Our Field Service Operations"

What do you dislike about Workiz?

While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r

2. Pricing Issues
Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives.
See 8 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

Justin L.
JL

Justin L.

Small-Business (50 or fewer emp.)

0.0/5

"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."

What do you dislike about Workiz?

they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak

3. Improvement Needed
Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I was unaware..."

What do you dislike about Workiz?

The mobile app for techs needs to improve flow and work.

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

4. Learning Curve
Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features.
See 7 mentions

See Related User Reviews

Julia J.
JJ

Julia J.

Small-Business (50 or fewer emp.)

5.0/5

"Workiz Makes Field Service Operations Simple and Scalable"

What do you dislike about Workiz?

There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail

PS

Penelope S.

Small-Business (50 or fewer emp.)

5.0/5

"Operations Manager"

What do you dislike about Workiz?

There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust

5. Expensive
Users are frustrated with the expensive pricing model, which adds costs for new features and services.
See 6 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

Justin L.
JL

Justin L.

Small-Business (50 or fewer emp.)

0.0/5

"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."

What do you dislike about Workiz?

they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak

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Workiz Reviews (247)

Reviews

Workiz Reviews (247)

4.5
247 reviews
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Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Great all in one tool for a service business"
5/5
What do you like best about Workiz?

We switched to Workiz from Housecall pro. As a service business it was really important for us to keep track of all the jobs. With Workiz we are able to give jobs various statuses depending on the level of completion or payment processing stage. We never miss any deadline or payments. It also has a soft phone as well and accepts cards. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

It's really easy to use for younger generation, our 60+ subcontractors find it difficult to use though. Review collected by and hosted on G2.com.

Thomas B.
TB
Thomas B.
Asset Manager
Small-Business (50 or fewer emp.)
"Streamlined. Clean, easy to use and teach"
4/5
What do you like best about Workiz?

Very clean and simple, no clutter. Very easy for new technicians to learn. Customer support has been awesome. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

App functionality limited at times, no pipeline feature. Review collected by and hosted on G2.com.

Response from Rose Kahn of Workiz
Edit edit

Hi Thomas,

Thank you for your kind review! We appreciate it. Especially the constructive feedback on our application. We will definitely look in to how to improve upon that.

Seamus S.
SS
Seamus S.
Small-Business (50 or fewer emp.)
"The Best I've Found In A Crowded Market"
5/5
What do you like best about Workiz?

When it comes to this kind of management software, I've tried just about everything. None of them quite gave us all the features we needed for our window treatment business, or they had them and were abysmally painful to use. Workiz gave us everything we needed to operate our small business, and did it with a clean, user-friendly UI and logical workflow. Our techs have only said great things about using this software, and it makes management and sales a breeze for me. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

I'd like to see the option to have multiple payment plans available on an estimate. Not essential but it would be a nicety. It would also be nice to have tasks available in something other than the enterprise version. Review collected by and hosted on G2.com.

NH
Nikki H.
Small-Business (50 or fewer emp.)
"Great CRM"
4.5/5
What do you like best about Workiz?

Workiz has helped our company grow and become more organized. The automations are fantastic and we are getting more and more reviews from using them! Review collected by and hosted on G2.com.

What do you dislike about Workiz?

They do not accommodate multi-day jobs in scheduling very well- or different phases in a project. That is something I would like to see. Review collected by and hosted on G2.com.

Response from Rose Kahn of Workiz
Edit edit

Thank you for the positive review and feedback. We have launched a Multi-Day Jobs feature to accommodate this. Take a look:

See how Workiz improved
LK
Lonnie K.
President
Small-Business (50 or fewer emp.)
"The Best Service Program for Small businesses"
5/5
What do you like best about Workiz?

The Workiz program is simple, straightforward, and easy to use. The best thing about the product is its integrations that work well with other programs, allowing you to focus on running the business and not learning the program. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The Workiz program is very stable; we have only experienced a few times the internet not connecting, but that is not a Workiz issue, rather a network issue. I really have no issues with the program; the support is very good. You may have to wait 20 minutes for a support rep, but overall, the Workiz program performs exceptionally well. Review collected by and hosted on G2.com.

Miguel C.
MC
Miguel C.
Small-Business (50 or fewer emp.)
"Streamlined Customer & Employer Experience"
4.5/5
What do you like best about Workiz?

payment options including finance option, automations, tags, map view. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

various little bugs that happen after an update every now and then. certain settings are not easy to change or all found in the same place in settings. Review collected by and hosted on G2.com.

Response from Rose Kahn of Workiz
Edit edit

Thank you for your positive review and important feedback.we will definitely make a note of this. We are constantly working to improve our systems so that it works better for you.

Andrew W.
AW
Andrew W.
Business Owner
Small-Business (50 or fewer emp.)
"Great service"
5/5
What do you like best about Workiz?

The ability to stack jobs on top of each other Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The update in Q1 2024 is a step down from what we previously had. Refresh feature is a button instead of a pulldown screen and the missed calls don't disappear when you press on them after a refresh Review collected by and hosted on G2.com.

Response from Rose Kahn of Workiz
Edit edit

Hi Andrew,

Thank you very much for your feedback. We appreciate it, and will definitely take into consideration your comment on the Q1 2024 update.

Christina G.
CG
Christina G.
Small-Business (50 or fewer emp.)
"Simple, Easy & Efficient!!"
4.5/5
What do you like best about Workiz?

Workiz makes it easy to navigate their website, and customer service is beyond helpful when answering all questions! It has become a massive part of our routine and helped us build a stronger foundation as we grow our business. As the central office manager who uses the site entirely throughout the day for just about everything we do, I enjoy how user-friendly Workiz is. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

Workiz has a fantastic foundation; there are just a couple of widgets and tools that I wish were more in-depth and had more categories to organize better and have more attention to detail. Review collected by and hosted on G2.com.

Daniel P.
DP
Daniel P.
Small-Business (50 or fewer emp.)
"Great Asset for any service business owner!"
5/5
What do you like best about Workiz?

I really love how the whole system flows together, from capturing leads to booking appointments and collecting payments. If you own a service business and want to streamline your operations, start with Workiz! Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The mobile site is great, but I am not a fan of the calendar view. Many times, it opens to the week after, causing confusion for both my technicians and myself. It's not a big deal, but the mobile calendar view could be improved. Review collected by and hosted on G2.com.

BD
Ben D.
Owner
Small-Business (50 or fewer emp.)
"Pros: Very Flexible/Capable, Cons: Lots of bugs, not intuitive at all"
2.5/5
What do you like best about Workiz?

Integrated phone system is an absolute must for us Review collected by and hosted on G2.com.

What do you dislike about Workiz?

Lots of bugs and the workflow is very far from being intuitive. The system is flexible and if you're tech savvy, you can make it work, but it's very very very frustrating to my team to deal with the bugs and counterintuitive workflow. Jobber (which we had switched from) was 100x more intuitive and smooth. The current financing options are limited (i think the max is 5 or 10k), which is tough for my type of business, but they're working to improve that so I don't expect it to be an issue forever Review collected by and hosted on G2.com.
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