The visual calendar that lets me and my team have a clear picture of the current status of our technicians and our leads. The ability to communicate to everyone over the app and have a trail of communications. Review collected by and hosted on G2.com.

The only thing I think can be improved is the reporting and the fact that we can't report with phone numbers. We could take a huge advantage if that were the case. Other than that, it is a great tool. Review collected by and hosted on G2.com.

It's an ok software, however its too expensive Review collected by and hosted on G2.com.

The customer support is terrible. I couldn't manually cancel the subscription. I had to call in. Even then, it still hasn't been completed. Christian Quirino, Customer Success Team Lead, very unresponsive person. I been trying to get my refund for about a month now. I've called support, google face calls, and email. Still haven't gotten my refund. Review collected by and hosted on G2.com.

Automation, custom fields, reports call management Review collected by and hosted on G2.com.

Failure to have sales feature for sales reps Review collected by and hosted on G2.com.

Automation, custom fields, reports call management Review collected by and hosted on G2.com.

They do not have sales features for salespeople. Review collected by and hosted on G2.com.

Good workflow capabilities, all in one solution! Review collected by and hosted on G2.com.

Strange payment terms options. There are account settings and client settings, but they do not play together well. Support team is reviewing this. Review collected by and hosted on G2.com.

We've been using Workiz for some time now, and it has undeniably made a positive impact on the way we manage our business operations. The platform's robust features for job tracking and management have streamlined our workflow, enhancing overall efficiency.

One of the standout features of Workiz is its excellent tools for customer communication. It has significantly improved our interaction with clients, allowing for smoother and more transparent communication throughout the entire process. This has undoubtedly contributed to better customer satisfaction and strengthened our professional relationships. Review collected by and hosted on G2.com.

Like any tool, Workiz is not without its quirks. Occasionally, items seem to slip through the cracks, and we find ourselves wishing for a more failsafe system to prevent important details from getting lost. This has been a minor inconvenience, but addressing this issue could elevate Workiz from being great to truly exceptional. Despite these minor drawbacks, the positives far outweigh the negatives. Review collected by and hosted on G2.com.

The benefits to our team have been great, employees use WorkIz every day in the field to get the information they need to do a successful job. The customer facing component is equally fantastic! It really elevates our interactions with customers, having our estimates, proposals, invoices, payments, completion photos, all in a professionally presented format with a quick and easy link. Review collected by and hosted on G2.com.

There are some basic functions that can be improved upon to cut down on the time spent in data entry. Some of the reports have yet to be tailored to the specific information important to our team. Review collected by and hosted on G2.com.

I love the variety of features and how easy it is to use the software. There's so much you can do with it and you can view so many different reports and it's easy to navigate. It was very easy and quick to implement. Customer tech support imported my lists and even old job history in excel format. Very cool! Integrates with almost everything and has good, actually usable triggers for zapier. Review collected by and hosted on G2.com.

I wish the mobile had was a little more intuitive. For example I wish you could be in a job and click the customer to view their profile and all their history. But instead you have to leave the job screen and search for the client in the client list. Review collected by and hosted on G2.com.

It's great to have a software that my team can all refer back to. It's great to have all these different softwares put into one place. Review collected by and hosted on G2.com.

High POS systems charges. Higher than other softwares like jobber. Review collected by and hosted on G2.com.

Simple to use. Built specifically for my type of business, which is on-call repair and installation services that need good dispatching features. Built-in VOIP service packed with helpful features like call masking, call recording, a quick way to share recordings, the ability to port all your existing numbers, and only $2 a month per number! You can get local numbers everywhere in NA. I love this VOIP feature so much because before this, I used Grasshopper, RingCentral, Vonage, and they were all either bad or too expensive. And when you can have it integrated into your existing work process management software, what more can you ask for? I love Workiz. (There is one major issue with Workiz, and I will mention it in "what I dislike.")

The software operates flawlessly.

They always update it, introduce new features, and you can submit requests for new features and monitor the progress of their acceptance and development.

The mobile app is easy to use, with an option to accept credit card payments from the app and a built-in live 24/7 chat.

I tried Jobber, House Call Pro, Service Titan, and I think a few others, but I don't remember the names. However, after doing my research, I found Workiz to offer the best ROI.

I've naturally become their ambassador and recommend it to all my colleagues on any occasion because they are genuinely doing a great job. Review collected by and hosted on G2.com.

If or when the need for support arises (I say "if" because 99% of the time everything works solidly), the chat support isn't always great at understanding the issue. They often respond in a way that gives me the impression I'm speaking with someone located far from NA, who isn't very technically aware of the software behind Workiz. In many cases, this leads to prolonged miscommunication, repeated questions, and inefficiency in addressing my concerns. I typically become quite frustrated in these situations. The communication with support breaks down, but after a short time, the issue resolves itself.

Nothing else Review collected by and hosted on G2.com.