--- title: Workiz Reviews meta_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 247 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 247 scale: '5' date_modified: '2026-10-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Workiz Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively. (21 mentions)
Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations. (17 mentions)
Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources. (17 mentions)
Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly. (13 mentions)
Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams. (9 mentions)
Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience. (10 mentions)
Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives. (8 mentions)
Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance. (7 mentions)
Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features. (7 mentions)
Users are frustrated with the expensive pricing model, which adds costs for new features and services. (6 mentions)

5 Pros or Advantages of Workiz

1. Customer Support
Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively.
See 21 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

2. Ease of Use
Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations.
See 17 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

3. User-Friendly
Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources.
See 17 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

4. Integrations
Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly.
See 13 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

5. Scheduling Management
Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams.
See 9 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

SM

Sebin M.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Field Service Management with Workiz"

What do you like about Workiz?

Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati

5 Cons or Disadvantages of Workiz

1. Customization Difficulties
Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience.
See 10 mentions

See Related User Reviews

SM

Sebin M.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Field Service Management with Workiz"

What do you dislike about Workiz?

Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som

Joshua .
J

Joshua .

Small-Business (50 or fewer emp.)

5.0/5

"Efficient, Reliable, and Game-Changing for Our Field Service Operations"

What do you dislike about Workiz?

While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r

2. Pricing Issues
Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives.
See 8 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

Justin L.
JL

Justin L.

Small-Business (50 or fewer emp.)

0.0/5

"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."

What do you dislike about Workiz?

they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak

3. Improvement Needed
Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I was unaware..."

What do you dislike about Workiz?

The mobile app for techs needs to improve flow and work.

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

4. Learning Curve
Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features.
See 7 mentions

See Related User Reviews

Julia J.
JJ

Julia J.

Small-Business (50 or fewer emp.)

5.0/5

"Workiz Makes Field Service Operations Simple and Scalable"

What do you dislike about Workiz?

There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail

PS

Penelope S.

Small-Business (50 or fewer emp.)

5.0/5

"Operations Manager"

What do you dislike about Workiz?

There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust

5. Expensive
Users are frustrated with the expensive pricing model, which adds costs for new features and services.
See 6 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

Justin L.
JL

Justin L.

Small-Business (50 or fewer emp.)

0.0/5

"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."

What do you dislike about Workiz?

they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak

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Workiz Reviews (247)

Reviews

Workiz Reviews (247)

4.5
247 reviews
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Alexia B.
AB
Alexia B.
Digital Marketing Specialist
Small-Business (50 or fewer emp.)
"Amazing CRM Tool For Any Service Company"
4.5/5
What do you like best about Workiz?

I been working with Workiz for almost a year and its capacity exceeds the expectations. As a marketing specialist, I find this tool to be excellent for reporting and streamlining the process of lead nurturing. My favorite feature has to be the reporting and how seamless is to make analysis. Really great tool for all those data driven businesses Review collected by and hosted on G2.com.

What do you dislike about Workiz?

I would like the developers tool to have more wiggle room for complex integrations. Review collected by and hosted on G2.com.

Luis O.
LO
Luis O.
Service Manager
Small-Business (50 or fewer emp.)
"Service Manager"
5/5
What do you like best about Workiz?

Workiz is very easy to navigate, they even have how-to videos for everything you are trying to accomplish. Workiz has streamlined our services and improved our workload to complete other tasks. The onboarding process immediately ramps everything up so you can continue doing business with no pauses. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

I haven't found anything I dislike about Workiz Review collected by and hosted on G2.com.

Verified User in Machinery
AM
Verified User in Machinery
Small-Business (50 or fewer emp.)
"Good program and constantly getting better"
4/5
What do you like best about Workiz?

Workiz is always trying to improve, be that new features, working through bugs, or listening to feedback from customers. New integrations are always arriving as well! Review collected by and hosted on G2.com.

What do you dislike about Workiz?

It can be a little buggy at times, and there is no way to book a sold estimate into two jobs or book a second non-consecutive day on one job. Review collected by and hosted on G2.com.

NF
Nick F.
owner
Small-Business (50 or fewer emp.)
"Great customer service"
5/5
What do you like best about Workiz?

They offer great customer service whether I’m calling in or by chat they are quick to answer and always follow up. Generally easy to use software. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

So far everything has been running smoothly Review collected by and hosted on G2.com.

Jonathan L.
JL
Jonathan L.
Service Manager
Small-Business (50 or fewer emp.)
"Love it! So many cool features, and LOVE the motto to automate everything!"
4/5
What do you like best about Workiz?

Quick communication, user-friendly experience, and the amount of amazing features there are to automate the processes of our business. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

A bit challenging to know where to begin in implementing the software. Review collected by and hosted on G2.com.

Ashley S.
AS
Ashley S.
Co-owner
Small-Business (50 or fewer emp.)
"Workiz works"
3.5/5
What do you like best about Workiz?

For the most part it is easy to find what you need. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

I wish some screens were more customizable to what I want to see. Also wish it was more marketing friendly. Review collected by and hosted on G2.com.

JP
Jason P.
Owner
Small-Business (50 or fewer emp.)
"Workiz helps me work!"
4.5/5
What do you like best about Workiz?

Out of the box solution that helps me run my local services business Review collected by and hosted on G2.com.

What do you dislike about Workiz?

A lot of functionality and evolving features- with more polish and evolution to come Review collected by and hosted on G2.com.

CV
Camilo V.
Project Manager
Small-Business (50 or fewer emp.)
"Currently testing"
4.5/5
What do you like best about Workiz?

It's great that they provide a free trial for users to test the app fully. This is a great initiative that combines CRM and operations, saving time and effort. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

I'd like to have more freedom on custom fields such as "Clients" and "jobs". I'd like to be able to add dropdowns, completion statuses, etc. something like Notion databases. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great Inventory and Estimating Software that's always being improved with new features!"
5/5
What do you like best about Workiz?

Great tech support and they are always adding new features based on customer recommendations. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

Some parts of the program do not have customizable fields just yet. Review collected by and hosted on G2.com.

derrick kwabena akoto a.
DA
derrick kwabena akoto a.
Education Counselor
Small-Business (50 or fewer emp.)
"Effective and Efficient Customer Relationship Management Software"
3.5/5
What do you like best about Workiz?

It has a good interface for data management Review collected by and hosted on G2.com.

What do you dislike about Workiz?

it's quite difficult to run at slower internet speeds. Review collected by and hosted on G2.com.

Response from Rose Kahn of Workiz
Edit edit

Thank you for your positive feedback and constructive criticism. We are working on an offline mode so that a lack of wifi won't be an issue.

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