Welligent, Part of ContinuumCloud Reviews & Product Details

We integrated with Welligent in 2017 and have been using the program throughout all of our platforms successfully. The support is top-notch, and Welligentis is a family that works with the client to solve and brainstorm problems and new ideas. We also love the Wish List ability at Welligent - it is good to be heard and recognized for our new ideas on how to make the system even better. Review collected by and hosted on G2.com.

Welligent is a developing company, and there are still growing pains that affect the system's day-to-day operations. But I know with their dedication and open thought processes, they will exceed. Review collected by and hosted on G2.com.

I like that the system is user-friendly. We currently don't have any staff that has an issue using Welligent. I also like a lot of the recent updates. Review collected by and hosted on G2.com.

Welligent is great when it comes to customization, but there are many things that we want to improve for our agency that Welligent cant do. For example, it took Welligent over a year to customize our treatment plan that we paid for, only for Welligent to turn around and make the changes unilaterally across all systems anyway. It felt like a waste of money. We can't customize our productivity reports to factor in holidays, which I'm sure happens at other agencies. We can't customize notifications or the setup page for screening tools. We are willing to pay, but we were told that if it's not a part of the road map, then it can't be done. Review collected by and hosted on G2.com.

The reports that are offered. There are so many different ones that can be so useful. Review collected by and hosted on G2.com.

I am used to a different EHR (SanWits) so some things seem a little counterintuitive, but I am learning. Review collected by and hosted on G2.com.

User Interface is quite friendly for not-so-technical users. Easy to adapt by Business Users, Clinical staff, and Providers. Review collected by and hosted on G2.com.

I am a technical user of Welligent for 4+ years now, knows the nerves and bones of it. It has the appetite for corrections and validations to be put on multiple screens. Many of the advanced functionalities are half tested. There are gaps in codes; some of them are elementary mistakes. Review collected by and hosted on G2.com.

Having access to a chart virtually and having data available easily. Being able to use reports for a variety of different needs. Review collected by and hosted on G2.com.

When the welligent server is down, information you are typing is lost and all the work has to be retyped. When the server is down unexpectedly, you are unable to get your paperwork done at all. Too many steps to be able to get to what you need to do. When there are problems, you need to create a ticket and don't talk to people to get the matter resolved. When Los Angeles Department of Mental Health creates a new form, Welligent usually doesn't change the form when it perceives that all the 'data elements' are covered with the present form. I'd like for the forms to change when DMH makes changes. Review collected by and hosted on G2.com.

The easiness of accessing multiple clients at one time is what I like best. Review collected by and hosted on G2.com.

I don't particularly appreciate that sometimes the system can be extremely slow. Also, when I access the email and stay on it for too long, it will delete my email window without saving my work. Review collected by and hosted on G2.com.

We have all that is needed to process claims, manage client EHR, manage caseloads and run reports Review collected by and hosted on G2.com.

Uploading and downloading DMH files because they have to be done individually instead of in a group Review collected by and hosted on G2.com.

The best part of Welligent is how intuitive it is and easy to follow. I also love the graphs that the system automatically creates for health information we track. Review collected by and hosted on G2.com.

When reviewing specific notes, It's not easy to search for specific note types written by specific staff. Review collected by and hosted on G2.com.

I like that Welligent can be accessed from any web browser. The navigation is very user-friendly, especially for direct care staff to document everything they need to document. I also like how much data is available and that there is an option to run reports to quickly collect that data. There are a lot of simple, well-designed features that make the user experience better, such as the option to set a home module within Welligent so that on login you go straight to the specific module you use most often. Review collected by and hosted on G2.com.

I dislike how a lot of the forms and documents print out in a way that is not laid out very well or clearly for the person who is reading them. I also dislike how difficult it can be to run reports correctly. When entering the parameters for the report, if certain fields are not left blank, the report will not collect the right data, and it is counterintuitive which fields should be left blank. Review collected by and hosted on G2.com.

I like the user experience, and it is easy to get to where you want once you know the system. There are usually 2 to 3 different ways to get to information which is good depending on where you are in the system. I also train our new clinical staff on Welligent, and it has been easy for them to pick up and start working on Session Notes and Assessments. Review collected by and hosted on G2.com.

The Two-Factor Authentication is not good, and I wish they would use an App for this like google authenticator. It doesn't integrate with Outlook well with calendering or mail. Also, adding or modifying a report within Welligent takes forever. Usually, they quote 5 to 6 months for a change to occure, and they ask you to do the work on mapping the fields. Review collected by and hosted on G2.com.