Webgility Reviews (381)

Reviews

Webgility Reviews (381)

4.6
381 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent customer service and ease of use of Webgility, highlighting how the onboarding process and ongoing support make integration with QuickBooks seamless. Many appreciate the time saved through automation, allowing them to focus on other business areas. A common limitation noted is the sync frequency in the Base Plan, which some users feel could be improved.

Pros & Cons

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DP
Digisha P.
Technical Project Manager
Mid-Market (51-1000 emp.)
"Tremendous Service and Support"
5/5
What do you like best about Webgility?

- Its very easy to use and integrate.

- Csutomer Support is good

- Onboarding process was very nice with effective support

- Given features with UI very easy to navigate and use Review collected by and hosted on G2.com.

What do you dislike about Webgility?

- Sometimes support answeres get delayed due to some reasons , but once we have it, Evrything seems good. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

Digisha, Thank you so much for your review. We appreciate your business. I'm so glad Webgility is working for you and saving you and your team a lot of time. We wish you success!

Natcha A.
NA
Natcha A.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Very useful and will save you so much time in a long term"
5/5
What do you like best about Webgility?

All the useful data is being collected in one application. Very organize, accurate and easy to operate. Their support team is very kind and helpful Review collected by and hosted on G2.com.

What do you dislike about Webgility?

None so far, may update again once we get more use of it Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

Natcha, Thank you for your review. We love our support team too - they are always there if you need them. Glad Webgility can save you time so you can focus on other areas of your business. Wishing you continued success!

BJ
Beatriz J.
CAO
Small-Business (50 or fewer emp.)
"A great service and onboarding assitance"
5/5
What do you like best about Webgility?

We received great and full assistance every moment. Awesome! Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I wish they could develop an easier way to manage it just for users. Review collected by and hosted on G2.com.

RS
Rodrigo S.
Small-Business (50 or fewer emp.)
"Excellent"
5/5
What do you like best about Webgility?

the support, the ease of being able to send an email and scheduale a consultation that solves my concerns. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

the price, seems a bit high for what my needs are, i feel i need basic needs. Webgility offers more than i need in my line of business, but still pay the price for all the additional perks it has. However for smaller companies such as mine the cost is a bit high. The service is what keeps us here. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

Rodrigo, Thank you so much for your kind words regarding our support team. I think they are pretty great too. Thank you for being a customer. I also appreciate the feedback on pricing. It's our goal to make sure we deliver the value our customers expect when they sign up with Webgility.

SW
Steve W.
Small-Business (50 or fewer emp.)
"Webgility is awesome"
5/5
What do you like best about Webgility?

The customer support is great. Quickbooks and Webgility integration set up was easy and is working very well. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

None. So far everything has been great. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

Steve, Thank you for your review. I'm so glad Webgility is helping you keep your inventory and orders up to date. I'm glad our support team has been helpful. Wishing you much success in your business!

Ashley S.
AS
Ashley S.
Controller
Small-Business (50 or fewer emp.)
"Awesome Customer Service"
5/5
What do you like best about Webgility?

For inventory and blended costs reasons, my company is tied to Quickbooks Desktop for the time being. We could not download our thousands of sales each month without it. Saves me DAYS of work each month! Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I'm not able to get returns/refunds to post correctly, so we still handle them manually for now- but the flip side is so good that this doesn't even matter. Review collected by and hosted on G2.com.

BK
Bry K.
Small-Business (50 or fewer emp.)
"Excellent Customer Service"
4.5/5
What do you like best about Webgility?

Webgility really does provide some of the best customer service I've experienced. They are prompt, patient and, no matter how complicated the issue, will stick with it until it is completely resolved. Most recently, I was assisted by Vipin Gaikwad and he was great to work with. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

The application is pretty sophisticated, at least for our needs. It can be difficult to know if you have all the correct settings in place, and I have often found I have been struggling with something or doing something manually that the app could have done for me had I put the correct settings in place. All of this can be managed with one of their techs, but you need to know what questions to ask - it can take some time to get it all right. Review collected by and hosted on G2.com.

Beth M.
BM
Beth M.
Account Manager
Small-Business (50 or fewer emp.)
"Very easy to use and very useful"
5/5
What do you like best about Webgility?

It gets us the information quickly and accurately. Much better than others we have tried. WE are very happy with it. Useful with QuickBooks because we had so much duplication and manual entry before. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

We haven't used it very long, we don't have any problems with it yet. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

Hi, Beth! We're so glad you're saving time and improving accuracy! Thank you for your kind words. We're here if you ever need us. Wishing you success!

Verified User in Printing
EP
Verified User in Printing
Small-Business (50 or fewer emp.)
"Amazing tool with lots of options"
5/5
What do you like best about Webgility?

This product allows me to connect my POS and on-line store item by item to QuickBooks on line. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

So far I dont see any problems, it has a learning curve, but what software does not! Review collected by and hosted on G2.com.

Laura O.
LO
Laura O.
Departamento de exportación
Small-Business (50 or fewer emp.)
"Facilitate control of E-commerce page operations (Amazon)"
5/5
What do you like best about Webgility?

Ease of control and verification of operations, ease of accounting and reversing operations in QB, customer support Review collected by and hosted on G2.com.

What do you dislike about Webgility?

It cannot be customized based on the company so easily. Review collected by and hosted on G2.com.