[ Wavity ... Reviews ](https://www.g2.com/products/wavity-help-and-service-desk/reviews) [ Wavity ... Reviews ](https://www.g2.com/products/wavity-help-and-service-desk/reviews) # Wavity Help and Service Desk Features ##### ## Platform (6) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (5) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Show More ##### ## Administration (3) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. Show More ##### ## Service Desk (3) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Show More ##### ## Functionality (4) Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Show More ##### ## Management (5) Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(6,997) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5(1,218) ](https://www.g2.com/products/atera/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,772) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/wavity-help-and-service-desk/competitors/alternatives) ##### Categories on G2 [ Help Desk ](https://www.g2.com/categories/help-desk)[ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools) ##### Explore More [ Best automatic dialing programs for business use ](https://www.g2.com/discussions/best-automatic-dialing-programs-for-business-use)[ Best tools for remote proctored examinations ](https://www.g2.com/discussions/best-tools-for-remote-proctored-examinations)[ Which vendor supports offline access to notes across devices? ](https://www.g2.com/discussions/which-vendor-supports-offline-access-to-notes-across-devices) [ Which social media advertising platform offers the best audience targeting? ](https://www.g2.com/discussions/which-social-media-advertising-platform-offers-the-best-audience-targeting)[ What platform provides analytics on video engagement? ](https://www.g2.com/discussions/which-screen-and-video-capture-platform-provides-analytics-on-video-engagement)[ Pros and Cons Details ](https://www.g2.com/products/wavity-help-and-service-desk/reviews?qs=pros-and-cons) Show More [ Best automatic dialing programs for business use ](https://www.g2.com/discussions/best-automatic-dialing-programs-for-business-use)[ Best tools for remote proctored examinations ](https://www.g2.com/discussions/best-tools-for-remote-proctored-examinations)[ Which vendor supports offline access to notes across devices? ](https://www.g2.com/discussions/which-vendor-supports-offline-access-to-notes-across-devices) [ Which social media advertising platform offers the best audience targeting? ](https://www.g2.com/discussions/which-social-media-advertising-platform-offers-the-best-audience-targeting)[ What platform provides analytics on video engagement? ](https://www.g2.com/discussions/which-screen-and-video-capture-platform-provides-analytics-on-video-engagement)[ Pros and Cons Details ](https://www.g2.com/products/wavity-help-and-service-desk/reviews?qs=pros-and-cons)