Volunteer Impact by Better Impact Reviews & Product Details

Volunteer Impact: Volunteer Management Software for Nonprofits & Organizations Better Impact provides cloud-based volunteer management software trusted by thousands of nonprofits, hospitals, schools, and government agencies across North America, Europe, Australia, and New Zealand since 2000. What is Volunteer Impact? Volunteer Impact is an all-in-one volunteer management platform that helps organizations recruit, schedule, track, and engage volunteers while streamlining program administration and reporting. Purpose-built for volunteer coordinators and volunteer services teams, our software replaces spreadsheets and disconnected systems with a centralized solution for volunteer program management. Core Capabilities Volunteer Recruitment & Onboarding: Customizable online applications, automated screening workflows, digital waiver management, and background check integration Scheduling & Coordination: Self-service volunteer scheduling, shift management, automated reminders via email and text Volunteer Training: Built-in eLearning modules, training tracking, certification management Communication Tools: Mass email and SMS messaging, volunteer portal and mobile app Reporting & Analytics: Hours tracking, impact reporting, outcome measurement, exportable data for grants and compliance Volunteer Engagement: Self-service portal, mobile app, personalized volunteer profiles Why Organizations Choose Volunteer Impact ✓ Nonprofit-Focused Pricing: Affordable plans designed for nonprofit budgets ✓ ISO 27001 Certified: Enterprise-grade data security and confidentiality ✓ Free Unlimited Support: Live chat, phone, and email support included; 24/7 access to training videos and help articles ✓ Quick Implementation: 30-day free trial with setup assistance; most organizations launch within weeks ✓ Regular Updates: Continuous improvements based on sector feedback and evolving needs ✓ Proven Track Record: 24+ years serving volunteer programs of all sizes Ideal For: Nonprofits, hospitals, hospices, museums, faith-based organizations, schools, municipalities, corporate volunteer programs, and any organization managing volunteers.

Seller

Better Impact

Discussions

Volunteer Impact by Better Impact Community

Languages Supported

English, French, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Tony Goodrow (Provider of Volunteer Management and Donor Software)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Volunteer Impact by Better Impact Integrations

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Joshua J.

Deputy Chief

Small-Business (50 or fewer emp.)

6/24/2025

"The program is a game changer"

5/5

What do you like best about Volunteer Impact by Better Impact?

The program is amazing! The online training modules are very user-friendly, and the reporting features provide clear, detailed information that’s easy to access. The time tracking system is excellent — we especially love the QR code clock-in and out feature, which makes managing time entries simple and efficient. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

We have not really found anything wrong with the program Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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Thank you for your positive feedback Joshua! We're glad to hear that the time tracking system is making time management easier for you. We appreciate your recommendation and look forward to continuing to support your organization.

munya r.

Volunteer coordinator

Mid-Market (51-1000 emp.)

6/23/2025

"Using Volunteer Impact moved our organization into the 21st Century"

5/5

What do you like best about Volunteer Impact by Better Impact?

Our organization has 4 locations that rely on volunteers, so having the enterprise feature has been a game-changer for us. It's much easier to organize all the stages of a volunteer's lifecycle. The Kiosk feature was easy to set up and has elevated our volunteer tracking capabilities. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I haven't come across anything I don't like so far. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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We're thrilled to hear that Volunteer Impact has been a game-changer for your organization, especially with the enterprise feature and Kiosk feature. Thank you for sharing your positive experience Munya!

MILA H.

Head of PEOPLE AND CULTURE

Mid-Market (51-1000 emp.)

6/23/2025

"Highly recommended for organisations looking to streamline volunteer coordination!"

4.5/5

What do you like best about Volunteer Impact by Better Impact?

We've been using Better Impact for managing our volunteers and the experience has been smooth and effective. The platform is user-friendly, both for administrators and volunteers. Features like automated communication, shift scheduling, and easy reporting have saved us a lot of time.

The support team is responsive, and the online knowledge base is great for troubleshooting. Our volunteers appreciate the simplicity of logging in, signing up for shifts, and accessing their hours.

Highly recommended for organisations looking to streamline volunteer coordination!

📸 Screenshot from our dashboard gives a great deal of confidence about the system features and how it helps organisations. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

Nothing that limits the ability to do smart work using Better Impact system! yay! Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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Thank you for your positive feedback Mila! We're delighted to hear that you've found Volunteer Impact to be user-friendly and effective for managing volunteers., and glad to hear that your volunteers appreciate the simplicity of using the platform. We truly appreciate your recommendation!

Jirehl C.

Events Coordinator

Enterprise (> 1000 emp.)

6/23/2025

"Functional and User Friendly"

5/5

What do you like best about Volunteer Impact by Better Impact?

What I like best about Volunteer Impact is that it helps the ease of sign up for volunteers and how we are able to track their hours through various ways. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

Better Impact could improve how I could download the volunteer sign ups instead of just printing it from the page. Would be nice if it could be imported as excell sheet. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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Thanks Jirehl. We're glad to hear that Volunteer Impact has been helpful in easing the sign-up process for volunteers and tracking their hours. If its the schedule of volunteer signups you would like to download, please reach out to the Member Success Team through the chat for some help in doing this. It is something that software can do.

Daisy H.

Assistant food bank coordinator

Small-Business (50 or fewer emp.)

6/23/2025

"Been a huge help in scheduling but is a process to get volunteers to use it"

4/5

What do you like best about Volunteer Impact by Better Impact?

I love the way it can provide volunteers with their schedule only and not seeing everyone else's. They are able to send myself emails regarding the schedule and log hours Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I wish it was a bit more user friendly. It would be great to send a mass email out with each of their unique schedules for the month. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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Thank you for your feedback Daisy. I'm happy to hear that the scheduling function and the ability for volunteers to see their own schedule (online or in the app) is a big help for you.

Colten U.

Manager, Telephone Support

Small-Business (50 or fewer emp.)

6/23/2025

"Excellent Volunteer Management Software"

4/5

What do you like best about Volunteer Impact by Better Impact?

This product has helped cut back our recruitment and onboarding time, it tracks our annual trainings and I really appreciate how we can customize it to fit our needs. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

The scheduling aspect is difficult for us to manage as we're not capable of customizing it to meet our agency needs. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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We appreciate your feedback on the customization challenges with scheduling. If you haven't already, please reach out to the Member Success Team to discuss you needs. They might have an way to accomplish what you need and/or can help formulate a product suggestion.

We're really pleased to hear that Volunteer Impact has helped streamline your recruitment, onboarding processes and trainings.

Alizah C.

Freelance Consultant

Small-Business (50 or fewer emp.)

6/23/2025

"Very functionally helpful but the physical layout and interface could be better."

3/5

What do you like best about Volunteer Impact by Better Impact?

It's very comprehensive and has almost* all of the reports I would want. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

The interface is challenging to navigate. It's not very intuitive. It could be a lot more user--friendly with bigger fonts, less cluttered lists, and easier access to pdfs that look good when you print them. I ended up manually copying and pasting all shifts onto and excel spreadsheet because it was so hard to use. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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Thank you for your comments Alizah. We appreciate your feedback on the physical layout and interface. We are constantly working to improve the user experience and will take your suggestions into consideration for future updates.

Maggie C.

Volunteer Coordinator

Mid-Market (51-1000 emp.)

6/23/2025

"It has been delightful. The staff are extremely helpful. They follow up and are prompt."

5/5

What do you like best about Volunteer Impact by Better Impact?

I enjoy how straightforward it is. It's very user-friendly. Just so many features. I like that you can actually talk to someone if you have a problem, not just via email or chatting. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

As of yet I do not have anything I do not like. For myself it's a lot to set up right now, but the support from Better Impact has been wonderful. Review collected by and hosted on G2.com.

What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?

The problem Better Impact is solving is efficient communication between myself and the volunteers/students. I can now tailor my emails and send them out en masse more easily versus doing individual emails. Moving forward as I start using the scheduling feature more, that will take a load off of me and make things easier. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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We're thrilled to hear that you find Volunteer Impact by Better Impact to be user-friendly and that you appreciate the prompt and helpful support from our staff. We're here to make your experience as seamless as possible.

Steven B.

Vice President

Small-Business (50 or fewer emp.)

6/23/2025

"Great Service, Stellar Team"

5/5

What do you like best about Volunteer Impact by Better Impact?

I, my volunteers, and my staff really love the user friendly interface. Also, the ease of scheduling and instantaneous updates are so helpful for everyone. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I don't dislike anything specific. The Better Impact team continues to build on suggestions and ease of access solutions from their users. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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Thank you for your positive feedback Steven! We're glad to hear that Volunteer Impact has been a game changer for your organization, allowing you to reallocate resources.

Ernest I.

TO CE

Mid-Market (51-1000 emp.)

6/24/2025

"A Game-Changer for Volunteer Coordination and Engagement"

5/5

What do you like best about Volunteer Impact by Better Impact?

What sets it apart is the intuitive interface, which is easy for both administrators and volunteers to use. Our team no longer gets buried in spreadsheets or spends hours trying to coordinate shifts. Volunteers can log in, check their schedules, sign up for shifts, and receive updates easily. It empowers them and saves us a tremendous amount of time.

Another great feature is the ability to track hours and generate reports instantly. This has been very helpful for internal reporting and external audits. The support team is also amazing; they are responsive, knowledgeable, and genuinely committed to helping us succeed. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

It is difficult to restrict access within an organization. Review collected by and hosted on G2.com.

Response from Tony Goodrow of Volunteer Impact by Better...

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Thank you for sharing your positive experience with Volunteer Impact. We're pleased to hear that it has empowered your volunteers and saved your team a tremendous amount of time. We understand the importance of restricting access within an organization and welcome you to reach out to the Success team in the chat to look for ways the the system can restrict access for some administrators.