Vertex Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Vertex to be super user-friendly, making it easy to train and access for all levels of expertise. (65 mentions)

Users commend the responsive customer support of Vertex, making it easy to implement and user-friendly. (47 mentions)

Users value the easy and quick tax updates from Vertex, which save money and simplify compliance for audits. (40 mentions)

Users find the support associates very helpful, providing easy-to-understand instructions and friendly assistance. (38 mentions)

Users value the accuracy of tax calculations, ensuring precise tax codes and rates readily available for audits. (22 mentions)

Users feel that improvement is needed in finding materials and updating lookup tables efficiently. (72 mentions)

Users find the interface complex, lacking onboarding and requiring support for essential changes, complicating their experience. (48 mentions)

Users express frustration over poor customer support, with slow resolutions and difficulties reaching appropriate representatives. (30 mentions)

Users experience technical issues with Vertex, including slow updates and performance problems affecting overall functionality. (25 mentions)

Users find the functionality difficult, citing manual processes and complicated report creation as major frustrations. (22 mentions)

5 Pros or Advantages of Vertex

1. Ease of Use

Users find Vertex to be super user-friendly, making it easy to train and access for all levels of expertise.

See 65 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you like about Vertex?

In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin

Damon L.

Enterprise (> 1000 emp.)

4.0/5

"IT professional supporting AP, Procurement, & Tax Department use of Vertex"

What do you like about Vertex?

Tax data updates are easy & quick. They also provide the updated location information the business requires.

2. Customer Support

Users commend the responsive customer support of Vertex, making it easy to implement and user-friendly.

See 47 mentions

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Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you like about Vertex?

Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha

Sandra S.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Robust Tool"

What do you like about Vertex?

Very Robust, lots of Tools, and excellent customer service

3. Tax Automation

Users value the easy and quick tax updates from Vertex, which save money and simplify compliance for audits.

See 40 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you like about Vertex?

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning

Damon L.

Enterprise (> 1000 emp.)

4.0/5

"IT professional supporting AP, Procurement, & Tax Department use of Vertex"

What do you like about Vertex?

Tax data updates are easy & quick. They also provide the updated location information the business requires.

4. Helpful

Users find the support associates very helpful, providing easy-to-understand instructions and friendly assistance.

See 38 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you like about Vertex?

In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin

Belinda G.

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review"

What do you like about Vertex?

The way all employees go above and beyond to help customers.

5. Accuracy

Users value the accuracy of tax calculations, ensuring precise tax codes and rates readily available for audits.

See 22 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you like about Vertex?

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning

Fleta W.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable Tax Access, But Q Series Lacks User-Friendliness"

What do you like about Vertex?

I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w

5 Cons or Disadvantages of Vertex

1. Improvement Needed

Users feel that improvement is needed in finding materials and updating lookup tables efficiently.

See 72 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you dislike about Vertex?

Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.

Zachary B.

Enterprise (> 1000 emp.)

4.5/5

"Great Low-Code Features, But SAP Integration Needs Improvement"

What do you dislike about Vertex?

Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make

2. Complex Interface

Users find the interface complex, lacking onboarding and requiring support for essential changes, complicating their experience.

See 48 mentions

See Related User Reviews

Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you dislike about Vertex?

The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat

Belinda G.

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review"

What do you dislike about Vertex?

the level of training required to use the application to it's full potential.

3. Poor Customer Support

Users express frustration over poor customer support, with slow resolutions and difficulties reaching appropriate representatives.

See 30 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you dislike about Vertex?

Logging a ticket - not always helpful. Takes too long to get answers.

Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you dislike about Vertex?

The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat

4. Technical Issues

Users experience technical issues with Vertex, including slow updates and performance problems affecting overall functionality.

See 25 mentions

See Related User Reviews

Sandra S.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Robust Tool"

What do you dislike about Vertex?

Would be great to have all the instances as one login and you select the instances that you want to access. too easy to lock up if I forget my passwo

Kathleen D.

Enterprise (> 1000 emp.)

5.0/5

"Senior Tax Analyst"

What do you dislike about Vertex?

When I am looking at returns, scrolling down the return is so slow it takes a lot of time.

5. Difficulty

Users find the functionality difficult, citing manual processes and complicated report creation as major frustrations.

See 22 mentions

See Related User Reviews

Cory S.

Enterprise (> 1000 emp.)

4.5/5

"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"

What do you dislike about Vertex?

Can be challenging to troubleshoot issues. Support cases are tough to keep track with

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User-Friendly and Informative, But Lookup Tables Need Improvement"

What do you dislike about Vertex?

Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup

Tim S.

Enterprise (> 1000 emp.)

10/28/2025

"Fast, Accurate Tax Calculations—Worth the Learning Curve"

5/5

What do you like best about Vertex?

Quick response. Saves our company money by calculating the appropriate tax rate. Also helps to have all information readily available for any audits Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I see no downsides. Just be patient if you are a new user, it will be worth the wait! Review collected by and hosted on G2.com.

hamad j.

Mid-Market (51-1000 emp.)

10/26/2025

"Accurate Tax Calculations with Every Feature Making an Impact"

5/5

What do you like best about Vertex?

the ability to calculate taxes with updated jursidiction rulings, something our internal home-grown system was unable to do. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

none of the features we have implemented or used have been unhelpful. each one is useful and makes an impact Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

10/28/2025

"Expert Support Shines, But Hard to Find the Right Contact"

3/5

What do you like best about Vertex?

great SMEs that are willing to discuss solutions and options

approachability of experts

CSAM concept

great GPS team to help with the implementation and issues Review collected by and hosted on G2.com.

What do you dislike about Vertex?

it is hard to find the right person responsible for a certain topic (if you do not know the person, yet)

focus on US and CA and still many open topics for other regions Review collected by and hosted on G2.com.

Lanita G.

Mid-Market (51-1000 emp.)

10/28/2025

"Versatile Solutions for Every Business Need"

5/5

What do you like best about Vertex?

What I love best about Vertex is that there are so many options to choose from no matter what the situation any company is facing Review collected by and hosted on G2.com.

What do you dislike about Vertex?

There was nothing that I didn't dislike about Vertex Review collected by and hosted on G2.com.

Vishwanath S.

Enterprise (> 1000 emp.)

10/28/2025

"User-Friendly Platform with Room for Better Reporting"

5/5

What do you like best about Vertex?

Vertex is user friendly and I enjoy being part of Vertex community and university to get more product insights. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The reporting and analytics can be better Review collected by and hosted on G2.com.

josephine k.

Small-Business (50 or fewer emp.)

10/27/2025

"Effortless Tax Compliance and Reporting—No Drawbacks So Far"

5/5

What do you like best about Vertex?

Tax Compliance & Tax Reporting made easy. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Haven't come across a reason to speak of. Review collected by and hosted on G2.com.

Thomas B.

Small-Business (50 or fewer emp.)

10/27/2025

"Accurate, User-Friendly Tax Calculations—Tax Rule Setup Could Be Easier"

5/5

What do you like best about Vertex?

Vertex is very customer friendly. The tax rates calculated are accurate and specific for each location, Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

What I find difficult is the process to put in a tax rule. It would help if the process was easier to use. Review collected by and hosted on G2.com.

Stephen C.

Small-Business (50 or fewer emp.)

10/26/2025

"Excellent Support and Relationships, But Limited by Legacy Data Integration"

4/5

What do you like best about Vertex?

Customer support is very good. Sales Reps are good a developing a strong working relationship with our team. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

No their fault, but some of our data sources are antiquated and Vertex isn't able to access and integrate data from those systems. Review collected by and hosted on G2.com.