Vertex Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Vertex to be super user-friendly, making it easy to train and access for all levels of expertise. (65 mentions)

Users commend the responsive customer support of Vertex, making it easy to implement and user-friendly. (47 mentions)

Users value the easy and quick tax updates from Vertex, which save money and simplify compliance for audits. (40 mentions)

Users find the support associates very helpful, providing easy-to-understand instructions and friendly assistance. (38 mentions)

Users value the accuracy of tax calculations, ensuring precise tax codes and rates readily available for audits. (22 mentions)

Users feel that improvement is needed in finding materials and updating lookup tables efficiently. (72 mentions)

Users find the interface complex, lacking onboarding and requiring support for essential changes, complicating their experience. (48 mentions)

Users express frustration over poor customer support, with slow resolutions and difficulties reaching appropriate representatives. (30 mentions)

Users experience technical issues with Vertex, including slow updates and performance problems affecting overall functionality. (25 mentions)

Users find the functionality difficult, citing manual processes and complicated report creation as major frustrations. (22 mentions)

5 Pros or Advantages of Vertex

1. Ease of Use

Users find Vertex to be super user-friendly, making it easy to train and access for all levels of expertise.

See 65 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you like about Vertex?

In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin

Damon L.

Enterprise (> 1000 emp.)

4.0/5

"IT professional supporting AP, Procurement, & Tax Department use of Vertex"

What do you like about Vertex?

Tax data updates are easy & quick. They also provide the updated location information the business requires.

2. Customer Support

Users commend the responsive customer support of Vertex, making it easy to implement and user-friendly.

See 47 mentions

See Related User Reviews

Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you like about Vertex?

Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha

Sandra S.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Robust Tool"

What do you like about Vertex?

Very Robust, lots of Tools, and excellent customer service

3. Tax Automation

Users value the easy and quick tax updates from Vertex, which save money and simplify compliance for audits.

See 40 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you like about Vertex?

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning

Damon L.

Enterprise (> 1000 emp.)

4.0/5

"IT professional supporting AP, Procurement, & Tax Department use of Vertex"

What do you like about Vertex?

Tax data updates are easy & quick. They also provide the updated location information the business requires.

4. Helpful

Users find the support associates very helpful, providing easy-to-understand instructions and friendly assistance.

See 38 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you like about Vertex?

In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin

Belinda G.

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review"

What do you like about Vertex?

The way all employees go above and beyond to help customers.

5. Accuracy

Users value the accuracy of tax calculations, ensuring precise tax codes and rates readily available for audits.

See 22 mentions

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Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you like about Vertex?

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning

Fleta W.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable Tax Access, But Q Series Lacks User-Friendliness"

What do you like about Vertex?

I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w

5 Cons or Disadvantages of Vertex

1. Improvement Needed

Users feel that improvement is needed in finding materials and updating lookup tables efficiently.

See 72 mentions

See Related User Reviews

Avnish G.

Enterprise (> 1000 emp.)

4.5/5

"Vertex Review from QuidelOrtho, A Healthcare Organization"

What do you dislike about Vertex?

Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.

Zachary B.

Enterprise (> 1000 emp.)

4.5/5

"Great Low-Code Features, But SAP Integration Needs Improvement"

What do you dislike about Vertex?

Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make

2. Complex Interface

Users find the interface complex, lacking onboarding and requiring support for essential changes, complicating their experience.

See 48 mentions

See Related User Reviews

Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you dislike about Vertex?

The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat

Belinda G.

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review"

What do you dislike about Vertex?

the level of training required to use the application to it's full potential.

3. Poor Customer Support

Users express frustration over poor customer support, with slow resolutions and difficulties reaching appropriate representatives.

See 30 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Vertex Review Summary"

What do you dislike about Vertex?

Logging a ticket - not always helpful. Takes too long to get answers.

Liudmyla G.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Support and User-Friendly Reporting"

What do you dislike about Vertex?

The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat

4. Technical Issues

Users experience technical issues with Vertex, including slow updates and performance problems affecting overall functionality.

See 25 mentions

See Related User Reviews

Sandra S.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Robust Tool"

What do you dislike about Vertex?

Would be great to have all the instances as one login and you select the instances that you want to access. too easy to lock up if I forget my passwo

Kathleen D.

Enterprise (> 1000 emp.)

5.0/5

"Senior Tax Analyst"

What do you dislike about Vertex?

When I am looking at returns, scrolling down the return is so slow it takes a lot of time.

5. Difficulty

Users find the functionality difficult, citing manual processes and complicated report creation as major frustrations.

See 22 mentions

See Related User Reviews

Cory S.

Enterprise (> 1000 emp.)

4.5/5

"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"

What do you dislike about Vertex?

Can be challenging to troubleshoot issues. Support cases are tough to keep track with

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User-Friendly and Informative, But Lookup Tables Need Improvement"

What do you dislike about Vertex?

Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup

Caitlin S.

Mid-Market (51-1000 emp.)

10/27/2025

"Vertex Simplifies Tax Compliance, But Learning Curve Exists"

5/5

What do you like best about Vertex?

The upside to Vertex is they really take on the constant tax research and changing of rates and laws for you. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Trying to learn the software myself and customer support not being able to answer some of my questions sometimes. But that happens and I'm aware that sometimes it's lack of knowledge on my part. Review collected by and hosted on G2.com.

sridevi y.

Enterprise (> 1000 emp.)

10/26/2025

"Excellent UI and Product Categories, But Lacks Custom Tax Rule Features"

3.5/5

What do you like best about Vertex?

they have a better ui experience than other vendor products. also they have better product categories available to use for mapping. they also have good certificate center module to use. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

they don't have good features available to create custom tax rules and also not many rules available for motor vehicles especially to manage cross border scenarios. Review collected by and hosted on G2.com.

Brian T.

Small-Business (50 or fewer emp.)

10/26/2025

"Flexible Subscription Pricing Makes It Stand Out"

3.5/5

What do you like best about Vertex?

Flexibility in subscription pricing, functionality with S/4Hana Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I am not currently subscribed so I am uncertain but it seems like Vertex is a good fit for manufacturing companies Review collected by and hosted on G2.com.

Sandra S.

Enterprise (> 1000 emp.)

10/26/2025

"Robust Features, But Not as Intuitive as Avalara for New Users"

4.5/5

What do you like best about Vertex?

It is very robust and the user experience for mapping and creating rules is greet. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Not the most intuitive use. I was with Avalara for many years and Im new to Vertex, and so far, ease of use seems better with Avalara. but again, Im new Review collected by and hosted on G2.com.

Zachary B.

Enterprise (> 1000 emp.)

10/28/2025

"Great Low-Code Features, But SAP Integration Needs Improvement"

4.5/5

What do you like best about Vertex?

The low code no code aspect of it. Vertex is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make this change, it will affect this and this", the downstream effects. Review collected by and hosted on G2.com.

younger l.

Mid-Market (51-1000 emp.)

10/27/2025

"review"

5/5

What do you like best about Vertex?

people and solutions and innovation and industry leading Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I do not have any complaints about Vertex at the moment Review collected by and hosted on G2.com.

Nisha s.

Mid-Market (51-1000 emp.)

10/26/2025

"Comprehensive Tax Solution with Powerful MDU, Minor Cleanup Needed After Updates"

4.5/5

What do you like best about Vertex?

Vertex is complete solution for tax related tasks. And I like the calculation engine update with MDU the most. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

What I dislike is, sometimes it misses some clean up processes, that you must do, after applying recent MDU or upgarde Review collected by and hosted on G2.com.

Samantha M.

Enterprise (> 1000 emp.)

10/28/2025

"Real-Time Tax Updates Shine, But MDU Clarity Needs Improvement"

4/5

What do you like best about Vertex?

The real time updates of tax rates and tax law and the flexbility of reporting. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Understanding what's in MDUs and updates that are needed to my system can sometimes be difficult to understand and know the priority. Review collected by and hosted on G2.com.