Generated from real user reviews
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you like about Vertex?
Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha
Sandra S.
Enterprise (> 1000 emp.)
5.0/5
"Excellent Robust Tool"
What do you like about Vertex?
Very Robust, lots of Tools, and excellent customer service
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you like about Vertex?
The way all employees go above and beyond to help customers.
See Related User Reviews
Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Fleta W.
Mid-Market (51-1000 emp.)
5.0/5
"Reliable Tax Access, But Q Series Lacks User-Friendliness"
What do you like about Vertex?
I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you dislike about Vertex?
Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.
Zachary B.
Enterprise (> 1000 emp.)
4.5/5
"Great Low-Code Features, But SAP Integration Needs Improvement"
What do you dislike about Vertex?
Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you dislike about Vertex?
the level of training required to use the application to it's full potential.
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you dislike about Vertex?
Logging a ticket - not always helpful. Takes too long to get answers.
Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
See Related User Reviews
Cory S.
Enterprise (> 1000 emp.)
4.5/5
"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"
What do you dislike about Vertex?
Can be challenging to troubleshoot issues. Support cases are tough to keep track with
Verified User
Enterprise (> 1000 emp.)
4.0/5
"User-Friendly and Informative, But Lookup Tables Need Improvement"
What do you dislike about Vertex?
Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup
UI and content, the use of mapping and flexibility with tax assist rules Review collected by and hosted on G2.com.
Data updates that are not fully complete or may have missed an important update Also the bugs that are not reported in SR Review collected by and hosted on G2.com.
It's easy to understand instructions and the support associates are always very helpful. It's also very easy to use. Review collected by and hosted on G2.com.
I really have nothing that comes to mind Review collected by and hosted on G2.com.
The reporting and ease of access utilizing O-Series after recent updates. Review collected by and hosted on G2.com.
Nothing I can think of. The products are great. Review collected by and hosted on G2.com.
Vertex provides excellent software and services that support the indirect tax needs of our business. Review collected by and hosted on G2.com.
At times the support process can be challenging, requiring multiple follow up interactions. The nature of support is that there is a need and we want our questions answered as quickly and with the least amount of effort. Review collected by and hosted on G2.com.
very efficient when filing sales and use taxes. It frees up time to work on other projects Review collected by and hosted on G2.com.
unable to use the vertex returns feature it has issues with putting the correct amount of taxable purchases we manually have to get the information and enter it in. Review collected by and hosted on G2.com.
I like the product and capability that it has Review collected by and hosted on G2.com.
support is always a nightmare to get hold of account rep or customer team unless you are a gold tier Review collected by and hosted on G2.com.
Report generated on sales tax paid to vendor. Provides insight to what we are paying sales tax for a possible reverse audit. Also provides what we are not taxing and should be. Review collected by and hosted on G2.com.
The complexity of how to find our tax matrix based on our mapping and export out of Vertex Review collected by and hosted on G2.com.
The Vertex O on demand has been the best decision we have made as a company. It has ensured our compliance going forward. Review collected by and hosted on G2.com.
We have so much data that the audit reports are huge and we sometimes struggle with that. Review collected by and hosted on G2.com.
The integration with our ERP throughout our process. Review collected by and hosted on G2.com.
Each tool requires new implementation and a lot more money to use. Review collected by and hosted on G2.com.
Vertex has taken a solid customer support approach. Listens to feedback and makes adjustments accordingly to support their clients needs. Review collected by and hosted on G2.com.
Items listed as lower priority may take too long to receive a resolution or be allocated to "future enhancement" with lack of clarity on date of delivery. Review collected by and hosted on G2.com.