Generated from real user reviews
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you like about Vertex?
Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha
Sandra S.
Enterprise (> 1000 emp.)
5.0/5
"Excellent Robust Tool"
What do you like about Vertex?
Very Robust, lots of Tools, and excellent customer service
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you like about Vertex?
The way all employees go above and beyond to help customers.
See Related User Reviews
Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Fleta W.
Mid-Market (51-1000 emp.)
5.0/5
"Reliable Tax Access, But Q Series Lacks User-Friendliness"
What do you like about Vertex?
I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w
See Related User Reviews
Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you dislike about Vertex?
Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.
Zachary B.
Enterprise (> 1000 emp.)
4.5/5
"Great Low-Code Features, But SAP Integration Needs Improvement"
What do you dislike about Vertex?
Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you dislike about Vertex?
the level of training required to use the application to it's full potential.
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you dislike about Vertex?
Logging a ticket - not always helpful. Takes too long to get answers.
Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
See Related User Reviews
Cory S.
Enterprise (> 1000 emp.)
4.5/5
"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"
What do you dislike about Vertex?
Can be challenging to troubleshoot issues. Support cases are tough to keep track with
Verified User
Enterprise (> 1000 emp.)
4.0/5
"User-Friendly and Informative, But Lookup Tables Need Improvement"
What do you dislike about Vertex?
Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup
I like that Vertex is versatile and quickly addresses changing legislations and puts them into production. It takes the load off of the tax team. Review collected by and hosted on G2.com.
Customer service response times could be better Review collected by and hosted on G2.com.
Connections with other professionals and the philanthropic efforts such as helping out the puppies! Review collected by and hosted on G2.com.
In this conference, I was not a fan of the different floors for the sessions, food, keynotes, etc. I would have liked the events to all be a little closer. Review collected by and hosted on G2.com.
I appreciate the detailed information available for research and reconciling and the ability to manipulate reports to only view needed information. Review collected by and hosted on G2.com.
As tax is a complicated subject, the program can be complicated to understand and navigate. Review collected by and hosted on G2.com.
The flexibility of configuring it the way we want/need it. Review collected by and hosted on G2.com.
There are not enough flex fields available to accomplish all of our tax assist rule needs. Review collected by and hosted on G2.com.
Very Robust, lots of Tools, and excellent customer service Review collected by and hosted on G2.com.
Would be great to have all the instances as one login and you select the instances that you want to access. too easy to lock up if I forget my password Review collected by and hosted on G2.com.
I like best about Vertex on their versatile solution including Tax, e-Invoicing and Tax exemption certificate Review collected by and hosted on G2.com.
Their support process and model will need to be enhanced and improved. Review collected by and hosted on G2.com.
I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when we are in a pinch. I'm looking forward to upgrading to Vertex O Series in the near future. Review collected by and hosted on G2.com.
The current series Q is not as user friendly as I would like and it doesn't have all of the tools that are available in the Vertex O series Review collected by and hosted on G2.com.
I like the ability to support a variety of tax categories. I also like being able to stay on top of tax rules and ensure that we can tax correctly. Review collected by and hosted on G2.com.
Support sometimes takes longer that I would prefer to solve an issue. We have used consulting to them solve an issue that was deemed a core Vertex tax link issue. Review collected by and hosted on G2.com.
I have worked with Vertex for years. Vertex strives to meet their customers' needs by delivering the best products, continuing to enhance them and providing an excellent client experience. Review collected by and hosted on G2.com.
There is nothing I dislike about Vertex, but I suggest they continue to focus on improving the knowledge of their first line support analysts. Support analysts should really understand problems before provide boilerplate answer. Review collected by and hosted on G2.com.
I love the Vertex product because it is a great tool for the user. I have worked with many products in the industry and Vertex is by far my favorite. Review collected by and hosted on G2.com.
I can't really say there has been anything I dislike about Vertex. I have been a user off and on for almost 16 years. Review collected by and hosted on G2.com.