Generated from real user reviews
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you like about Vertex?
Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system tha
Sandra S.
Enterprise (> 1000 emp.)
5.0/5
"Excellent Robust Tool"
What do you like about Vertex?
Very Robust, lots of Tools, and excellent customer service
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Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Damon L.
Enterprise (> 1000 emp.)
4.0/5
"IT professional supporting AP, Procurement, & Tax Department use of Vertex"
What do you like about Vertex?
Tax data updates are easy & quick. They also provide the updated location information the business requires.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you like about Vertex?
In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing usin
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you like about Vertex?
The way all employees go above and beyond to help customers.
See Related User Reviews
Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you like about Vertex?
We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning
Fleta W.
Mid-Market (51-1000 emp.)
5.0/5
"Reliable Tax Access, But Q Series Lacks User-Friendliness"
What do you like about Vertex?
I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when w
See Related User Reviews
Avnish G.
Enterprise (> 1000 emp.)
4.5/5
"Vertex Review from QuidelOrtho, A Healthcare Organization"
What do you dislike about Vertex?
Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA.
Zachary B.
Enterprise (> 1000 emp.)
4.5/5
"Great Low-Code Features, But SAP Integration Needs Improvement"
What do you dislike about Vertex?
Using Accelerator with SAP, configuration and data mappings; this doesn't feel very user friendly. A little clunky and no explanation of "if you make
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Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
Belinda G.
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review"
What do you dislike about Vertex?
the level of training required to use the application to it's full potential.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Vertex Review Summary"
What do you dislike about Vertex?
Logging a ticket - not always helpful. Takes too long to get answers.
Liudmyla G.
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and User-Friendly Reporting"
What do you dislike about Vertex?
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updat
See Related User Reviews
Cory S.
Enterprise (> 1000 emp.)
4.5/5
"Comprehensive Tax Solution with Reliable Compliance, but Support Needs Improvement"
What do you dislike about Vertex?
Can be challenging to troubleshoot issues. Support cases are tough to keep track with
Verified User
Enterprise (> 1000 emp.)
4.0/5
"User-Friendly and Informative, But Lookup Tables Need Improvement"
What do you dislike about Vertex?
Some of the materials like taxability matrix or other tables can be easier to find. Also, would be nice to make it a little easier to update lookup
Customer service, up to date with tax legislation, easy to configure Review collected by and hosted on G2.com.
Reliance on consultants to provide some of the support for services. Possibly Vertex has more in-house services but seems like in 2019 when implemented we had to use a lot of consulting services to get set up. Review collected by and hosted on G2.com.
Having it keep track of rates and rate changes. Not having to file returns myself. Review collected by and hosted on G2.com.
Customer support - they don't understand the customer that they are working with. pricing is also an issue Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback - we truly appreciate you being candid about your experience. We’re glad to hear that Vertex is delivering value through accurate rate tracking and return filing. At the same time, we apologize that our customer support and pricing did not meet your expectations. That’s not the experience we aim to provide. We welcome the opportunity to learn more and address your concerns directly - if you’re open to it, you can email me at advocacy@vertexinc.com and I will set up time to connect.
Vertex has excellent support; all issues are resolved promptly and with thorough explanations. They have developed a great reporting filing system that is easy to use and understand. Review collected by and hosted on G2.com.
The system of settings is quite complex, and there is no onboarding system for new users. Some changes can only be made through support, such as updating company profile information. Review collected by and hosted on G2.com.
Vertex Customer Support is great to count on when you need assistance, and the UI is easy to use, intuitive, friendly Review collected by and hosted on G2.com.
I think we can improve the filtering of rules in the UI and also improve ways of bulking editing in O Premises, I miss a way of changing end dates in once Review collected by and hosted on G2.com.
end to end solution options, friendly and readily available contacts that are really listening and taking into consideration your needs and wants for future releases. Review collected by and hosted on G2.com.
Customer support tickets can take awhile to get to the right contact. We work closely with the tax research team and typically our support tickets are inquiring about their content but it takes awhile to get the ticket escalated to the correct person when we already know what is wrong. And by the time we get down to a solution its already been multiple MDU releases. Additionally, the SOCs do not provide any context as to why a change was made so we waste a lot of time trying to identify if content was just a fix or an actual law change. Review collected by and hosted on G2.com.
Vertex works great for US and CA SUT/GST/HST tax calculations. I like the customizability with the Tax Assist Rules. I like that they offer multiple products Review collected by and hosted on G2.com.
It would be nice if the Vertex products had a direct connection between the different products, ie. O Series ON Demand to VAT Compliance / VITR / Express Returns, etc. The UI on Vertex O tends to change without notice. With Service Releases/updates, functionality that was working is no longer working. The documentation for all products could be more robust. Additional matrices for all Imposition Types and Recoverability is greatly needed. Better documentation on how certain tax types/impositions work with the ERP would be great. We need quicker resolution of tickets. Tickets take way too long to be resolved. Review collected by and hosted on G2.com.
I have worked in 2 industries that use Vertex and the tax mapping has been great to solve all our tax issues. Review collected by and hosted on G2.com.
I do not like that it doesn't give the citing for tax laws and we have to use other websites for it. Review collected by and hosted on G2.com.
Accuracy, customer support, and ease of operation. Review collected by and hosted on G2.com.
Some tax jurisdictions aren’t included in the software—for example, Indian Reservations. Review collected by and hosted on G2.com.
very robust, flexible, covers almost every conceivable situation. Always thinking ahead and planning for the futur Review collected by and hosted on G2.com.
very IT centric (non IT person here) and hard to set up rules on the fly for the non-Vertex language experienced. Difficult to Implement without expensive partners. Review collected by and hosted on G2.com.
Products and easy features to configure taxability Review collected by and hosted on G2.com.
better integration with Vertex and Ariba Review collected by and hosted on G2.com.