AssetWatch Reviews & Product Details

AssetWatch has helped us identify potential failures before they create downtime. I like having open access to the AssetWatch team. I can email them and get a timely response to questions or concerns that come up in my daily work. The continuous vibration monitoring program brings the most value to me. I can check how individual equipment is running on a particular day and review the vibration after maintenance to verify smooth operation. Once we got things going, the experience has been good. Review collected by and hosted on G2.com.

I’ve had some issues with the scheduling program, though AssetWatch seems to be working to resolve them. I’ve also had issues sending oil samples outside our quarterly schedule and not receiving results. I was told they charge quarterly rather than by the sample, and one of my samples was lost at the lab. Getting the devices set up, installed, and online was not a great process and took about six months to get all our hotspots and hubs in place. An AssetWatch tech told me the customer was responsible for the installation, which I don’t believe to be true. Review collected by and hosted on G2.com.

We’ve had an excellent experience working with AssetWatch. Their continuous equipment monitoring, detailed reports, and proactive recommendations have given us valuable insights, helping us spot potential issues early and improve the reliability of our equipment.

We also appreciate their field technician for the professional installation of all sensors and signal transmitters, which made the setup process smooth and straightforward.

Overall, we value AssetWatch’s technical expertise, responsiveness, and commitment to supporting improvements in our maintenance strategy. Highly recommended! Review collected by and hosted on G2.com.

AssetWatch provides valuable equipment monitoring along with professional, responsive technical support. If the reports simplified some of the more technical findings and more clearly highlighted the most urgent actions, they would be even more effective for day-to-day maintenance planning. Review collected by and hosted on G2.com.

The ease of use with the plug and play sensors along with the service we receive from our support, and technical teams are second to none. They leverage the advantage of using AI to analyze data quickly while providing the human touch with real solutions for our Techs to go after. These combined with the high ROI make this a winning system. Review collected by and hosted on G2.com.

The one aspect that we have had is the sensor's physical size. They do not fit in all of the areas of the equipment we would like to monitor. Review collected by and hosted on G2.com.

The human element remains critical in validating the vibration analysis generated by AssetWatch's AI engine. AssetWatch was one of the early adopters in incorporating AI into predictive maintenance, and we were fortunate to partner with them at an early stage. Working closely with a dedicated individual rather than a larger team fostered open, transparent communication and helped build a strong, collaborative relationship based on trust and shared objectives. Review collected by and hosted on G2.com.

The most challenging part of implementing any new process or installing new equipment is the initial setup and commissioning; AssetWatch is no exception. The primary challenge is finding the time to work with the technician on sensor placement and mobile hotspot configuration. However, we have to remind ourselves that this effort is a one-time deal, and once the system is installed and operational, the benefits far outweigh this temporary inconvenience. Review collected by and hosted on G2.com.

Our AssetWatch vibration analyst stays on top of our issues even when we are dealing with the headaches of a 24/7 operation. She provides clear and actionable recommendations backed up by the data and always reminds us in case we lose track in the daily shuffle. Review collected by and hosted on G2.com.

As a Cat 2 vibration analyst myself, I wish the user interface had more features, such as bearing frequency harmonics, gear frequencies, and easier sideband measurement tools. Having the total spend by the facility next to the cost savings would make for an even more powerful ROI data point to present to upper management. Review collected by and hosted on G2.com.

The most helpful thing about using AssetWatch is the early warning of a possible problem which allows us to plan ahead for a repair instead of having a downtime event costing precious time and money. We also like the fact that there is a CME monitoring the assets and alerting us to any issues they feel needs addressing. The implementation was a breeze and a fully completed in one day without any interruption to our equipment. We were also able to integrate our CMMS system with them and if there is an alert which requires immediate attention, the CME can create a Work Order for our team members to address the situation. Lastly the customer service is remarkable. Generally if I have a question or concern I can expect a response immediately, or within a few minutes. If our CSR or CME are tied up for few minutes, the other team members have no problem jumping in and getting our question or concern taking care of. It is a pleasure to work with them. Review collected by and hosted on G2.com.

As with most things in life nothing is perfect. There are a couple of things we wanted when we started with AssetWatch that were, and are not currently, available. We are looking to put a few of the sensors in a high temperature setting. Of course you are dealing with batteries and electronics and their current models, at that time, would not take our temperature requirements. We also have the need for pressure monitors. The AssetWatch team took the time to set up a teams call and get our specific needs and and requirements in these areas and noted they would take our information and get with the R&D team and developers and as these were necessities brought up by other customers, and branches they may want to pursue. Review collected by and hosted on G2.com.

I find AssetWatch easy to use. The website lets me see all our equipment and connected sensors, with pictures and vibration history by year, month, week, or day. I can see when and where the vibration happened and get an idea whether it was a hit or a flash. I like how quickly the technicians and engineers respond and the good tips they give us when we get an alert. In our monthly meetings, they go through alerts machine by machine, explain what’s more urgent, and keep in touch with us. Their feedback can pinpoint problems like a belt that’s out of place or damaged, and they keep monitoring after we do the work. AssetWatch helps keep us on track with greasing and lubrication and prevent downtime, and it has simplified things for our technicians. The oil analysis was really easy to set up, and everything went smoothly. Review collected by and hosted on G2.com.

I have a lot of sensors, and sometimes we can get a little lost if one is moved by our technicians. We have to find it and put it back, though the engineers can tell us which sensor was moved and help us with that. Review collected by and hosted on G2.com.

I like that AssetWatch gives me a heads-up about misalignment, bearing failures, and other mechanical issues before the equipment faults out. The initial setup was easy, and I recommend it to my coworkers all the time. Review collected by and hosted on G2.com.

I need to show maintenance techs how to read high frequency so they can understand it. Review collected by and hosted on G2.com.

I like the AssetWatch team and their excellence in joint actions we do together. They're very good at end-to-end monitoring and predictive maintenance solutions. I appreciate their different combinations of advanced technologies and human expertise, which complement our work well. The focus on reducing downtime, extending equipment life, and keeping operations running smoothly is a game changer. AssetWatch provides the technology, expertise, and support needed to turn health data into real operational impact, resulting in better deliverability and quality when serving our customers. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Having someone with technical knowledge available to support troubleshooting and to evaluate the overall health of the equipment. Review collected by and hosted on G2.com.

I wish the software interface offered more technical capabilities. I’d like the ability to place cursors at known fault frequencies and trend those values over time. I’d also like to be able to mark specific dates for events that have occurred and track those events within the software. Review collected by and hosted on G2.com.