The ease of use with the plug and play sensors along with the service we receive from our support, and technical teams are second to none. They leverage the advantage of using AI to analyze data quickly while providing the human touch with real solutions for our Techs to go after. These combined with the high ROI make this a winning system. Review collected by and hosted on G2.com.

The one aspect that we have had is the sensor's physical size. They do not fit in all of the areas of the equipment we would like to monitor. Review collected by and hosted on G2.com.

The human element remains critical in validating the vibration analysis generated by AssetWatch's AI engine. AssetWatch was one of the early adopters in incorporating AI into predictive maintenance, and we were fortunate to partner with them at an early stage. Working closely with a dedicated individual rather than a larger team fostered open, transparent communication and helped build a strong, collaborative relationship based on trust and shared objectives. Review collected by and hosted on G2.com.

The most challenging part of implementing any new process or installing new equipment is the initial setup and commissioning; AssetWatch is no exception. The primary challenge is finding the time to work with the technician on sensor placement and mobile hotspot configuration. However, we have to remind ourselves that this effort is a one-time deal, and once the system is installed and operational, the benefits far outweigh this temporary inconvenience. Review collected by and hosted on G2.com.

Our AssetWatch vibration analyst stays on top of our issues even when we are dealing with the headaches of a 24/7 operation. She provides clear and actionable recommendations backed up by the data and always reminds us in case we lose track in the daily shuffle. Review collected by and hosted on G2.com.

As a Cat 2 vibration analyst myself, I wish the user interface had more features, such as bearing frequency harmonics, gear frequencies, and easier sideband measurement tools. Having the total spend by the facility next to the cost savings would make for an even more powerful ROI data point to present to upper management. Review collected by and hosted on G2.com.

The most helpful thing about using AssetWatch is the early warning of a possible problem which allows us to plan ahead for a repair instead of having a downtime event costing precious time and money. We also like the fact that there is a CME monitoring the assets and alerting us to any issues they feel needs addressing. The implementation was a breeze and a fully completed in one day without any interruption to our equipment. We were also able to integrate our CMMS system with them and if there is an alert which requires immediate attention, the CME can create a Work Order for our team members to address the situation. Lastly the customer service is remarkable. Generally if I have a question or concern I can expect a response immediately, or within a few minutes. If our CSR or CME are tied up for few minutes, the other team members have no problem jumping in and getting our question or concern taking care of. It is a pleasure to work with them. Review collected by and hosted on G2.com.

As with most things in life nothing is perfect. There are a couple of things we wanted when we started with AssetWatch that were, and are not currently, available. We are looking to put a few of the sensors in a high temperature setting. Of course you are dealing with batteries and electronics and their current models, at that time, would not take our temperature requirements. We also have the need for pressure monitors. The AssetWatch team took the time to set up a teams call and get our specific needs and and requirements in these areas and noted they would take our information and get with the R&D team and developers and as these were necessities brought up by other customers, and branches they may want to pursue. Review collected by and hosted on G2.com.

I like the AssetWatch team and their excellence in joint actions we do together. They're very good at end-to-end monitoring and predictive maintenance solutions. I appreciate their different combinations of advanced technologies and human expertise, which complement our work well. The focus on reducing downtime, extending equipment life, and keeping operations running smoothly is a game changer. AssetWatch provides the technology, expertise, and support needed to turn health data into real operational impact, resulting in better deliverability and quality when serving our customers. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Having someone with technical knowledge available to support troubleshooting and to evaluate the overall health of the equipment. Review collected by and hosted on G2.com.

I wish the software interface offered more technical capabilities. I’d like the ability to place cursors at known fault frequencies and trend those values over time. I’d also like to be able to mark specific dates for events that have occurred and track those events within the software. Review collected by and hosted on G2.com.

I appreciate AssetWatch for sending automated alerts, which means we don't have to constantly check the dashboard to know when something needs attention. The user-friendly dashboards are organized by Summary, Alerts, Assets, and insights, making it easy for both new and experienced users to investigate alerts or check the history of a specific asset. I really like how the CME reviews data before alerts are sent, which greatly reduces false alerts and minimizes wasted time for our maintenance department. The setup was easy, and I also value how AssetWatch integrates with our CMMS, exchanging data efficiently. AssetWatch is a valuable tool that I am happy to recommend. Review collected by and hosted on G2.com.

The ability to add users. Currently, AssetWatch must add each user. It would be easier if a Site admin could add users directly. Review collected by and hosted on G2.com.

I love using AssetWatch for continuous vibration monitoring on critical equipment because it provides timely responses even on holidays and weekends. The system's ability to rapidly detect issues is excellent, giving me the time I need to respond effectively with little or no downtime. It helps eliminate surprise failures, lowers the daily pressure of relying on maintenance teams, optimizes time and labor, and unites operations and maintenance staff around trust and data-driven insights rather than guesswork. I also found the initial setup to be super easy. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like how easy it is to get started and use AssetWatch. Having a dedicated Vibration engineer to review the data removes a large barrier for companies not utilizing vibration. The dialog between myself and the engineer is really helpful. It has helped us identify root causes like poor installation practices and incorrect parts being used. The Vibration engineer is super responsive and attentive. Review collected by and hosted on G2.com.

The website seems dated. When going back to the asset homepage I have to scroll through a bunch of assets every time. The chat system is ineffective because you can easily lose important dialog or information like a work order number. I can't even start a chat on an asset I have questions about. Review collected by and hosted on G2.com.

Dedicated engineer watching your assets and sending out notifications when a review is needed. Review collected by and hosted on G2.com.

There is nothing I dislike about AssetWatch Review collected by and hosted on G2.com.