VAT IT Reclaim Reviews & Product Details

What I like most about VAT IT Reclaim is the level of service we receive from our account contact. She is extremely efficient, responsive, and genuinely helpful: whenever we have a question or run into an issue, she gets back to us quickly and resolves it without us needing to chase. The entire reclaim process feels well managed and low-effort on our side, which is especially important for a small finance team handling VAT across several countries. Overall, VAT IT Reclaim has been a reliable partner that saves us time and makes foreign VAT recovery straightforward. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike. If anything, the reclaim timelines depend on each country’s tax authority, so refunds can take a while to come through, but that’s outside VAT IT’s control and they keep us informed along the way. Some visibility into claim status could be a bit more real-time, but it’s a minor point Review collected by and hosted on G2.com.

I like how the accounting manager handles our requests with patience, availability, and promptness. I also appreciate their kindness and their way of supporting the business in a customized manner, despite being a large company. VAT IT Reclaim helps us streamline complex processes and outsource tasks that are time-consuming. Most importantly, it aids us in recovering money that would otherwise be lost. Compared to other implementation projects I've been involved in, VAT IT Reclaim was one of the smoothest. Review collected by and hosted on G2.com.

I think the website could use some improvement, especially in the way information is retrieved. This would simplify reconciliation for the controlling and tax department. Also, it would be helpful to have the ability to download all the invoicing considered in a certain refund claim. Review collected by and hosted on G2.com.

They have strong knowledge of the VAT recovery process across Europe. Review collected by and hosted on G2.com.

Sometimes it takes a long time before we receive the VAT refund in our bank account. It’s also not very clear to me how VAT IT is following up and chasing our VAT refund. The fee isn’t low, but overall VAT IT does add value to our VAT recovery process, especially when it comes to collecting input VAT on high-value invoices. Review collected by and hosted on G2.com.

I like that VAT IT Reclaim solves many problems for our team by making a long, complex process simple and fast. Their team is very professional and efficient in consolidating all the invoices and advising on the processes altogether. They check all invoices meticulously, ensuring accuracy and completeness of the files. Although the process takes time, it's smooth, and their thorough checks make sure our claims are accurate. Review collected by and hosted on G2.com.

The process needs to be initiated earlier to ensure a complete file can be submitted on time. It currently takes a considerable amount of time to download and consolidate invoices, update them monthly, and consult with the team. This lengthy process could be streamlined for efficiency. Review collected by and hosted on G2.com.

I first came across VAT IT at an industry travel event and stopped by to learn more about their service. After a brief conversation, I arranged a meeting with our Finance and Tax teams to explore the opportunity further. The process from there was extremely straightforward — we onboarded VAT IT and are now successfully reclaiming VAT that previously went unclaimed. From a Travel Manager perspective, it has been a very positive experience. The VAT IT team is knowledgeable, responsive, and easy to work with, and the process requires minimal involvement from our side. Most importantly, they have helped us recover funds that we simply weren't capturing before. It's really that simple. Review collected by and hosted on G2.com.

Nothing significant to note. The onboarding and ongoing process have been straightforward, and the team has been attentive and responsive whenever we've needed assistance. Review collected by and hosted on G2.com.

What I like best about VAT IT Reclaim is the level of support and responsiveness from the team. They are always very helpful when we have questions or need clarification, and communication throughout the VAT reclaim process is clear and efficient.

They make the process easy to manage by providing guidance on the information and documentation required and keeping us updated on the progress of the claims. This is particularly helpful when dealing with VAT reclaims across different jurisdictions, where the requirements and processes can vary.

Overall, having a dedicated and knowledgeable team supporting us makes the VAT reclaim process much more straightforward and helps us manage our claims efficiently. Review collected by and hosted on G2.com.

There is nothing in particular that I dislike. Overall, the process works well and the team is helpful and responsive. Review collected by and hosted on G2.com.

Supportive and consistently quick to respond. I trust them to handle refund requests properly and to follow through as promised in a collaborative manner. They provide a global overview of opportunity bringing value back into the business. Review collected by and hosted on G2.com.

Power BI dashboards could include more detail, because right now they feel a little too high-level for what I need. Adding more intuitive functionality and depth would make them more useful for my purposes, for example being able to drill down to view an invoice and provide clearer C-suit analytics, possibly using AI functionality. Review collected by and hosted on G2.com.

VAT IT Reclaim helps simplify the VAT recovery process across multiple countries. Their team provides clear guidance on the documentation required and supports us throughout the reclaim process, which helps reduce the administrative burden for our internal team. Review collected by and hosted on G2.com.

Sometimes the requests could be clearer and include more detailed information upfront, particularly regarding the underlying expenses and the documentation required. This would help us validate the claims internally and make the process more efficient. Review collected by and hosted on G2.com.

VAT IT provides excellent support. Our contacts at VAT IT are always friendly, knowledgeable, and quick to respond to questions. The VAT reclaim process is handled efficiently, and communication is consistently professional. Review collected by and hosted on G2.com.

The only improvement I would suggest is adding more detailed reporting within the portal, particularly regarding the expense items driving the VAT reclaim balance. This would provide greater transparency and make analysis easier. Review collected by and hosted on G2.com.

The team's responsiveness is what stands out most. Ian Leeves and Megan Brits are proactive about chasing outstanding refunds and invoices on our behalf rather than waiting for us to follow up, and they're clear and specific on the documentation and signature requirements for each jurisdiction, which makes the process straightforward on our end. They're also upfront when a claim needs further time with a tax authority, and if either of them is out of office they flag it in advance and pick things back up promptly on return. Review collected by and hosted on G2.com.

There isn't much to fault, but we did hit a shared-folder access issue that took a couple of exchanges to resolve, and occasionally invoices have needed to be reissued after the fact (for example, missing a GBP conversion, or addressed to the wrong entity), which adds a small amount of back and forth. Nothing that's held up a claim materially, but a bit more first-time accuracy on documentation would streamline things further. Review collected by and hosted on G2.com.