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Vantage Point Reviews & Product Details

Pipkins, Inc. is the leading supplier of workforce management software and services to the call center industry. For nearly three decades, Pipkins has created and delivered superior workforce management products for call centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. Founded in 1983, Pipkins' early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. Pipkins, Inc. offers complete technical and human resources in the areas of new product development, technical support, sales, customer service, and training.

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Pipkins

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Vantage Point Community

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Vantage Point Media

Pipkins

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VV

Vidit V.

Software Engineer

Enterprise (> 1000 emp.)

5/23/2024

"Nice App"

4.5/5

What do you like best about Vantage Point?

I like the process, that is easy . Just select the offer and use.

I use the frequently when i have to order something. Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

1. The tracking system lags here. The tracking is not in real time. We didn't got any messages.

2. The repetitive offers. Review collected by and hosted on G2.com.

WD

Wendi D.

Operations controller

Enterprise (> 1000 emp.)

11/13/2024

"Vantage point is a great oroduct"

4.5/5

What do you like best about Vantage Point?

Job cost reporting, time keeping, general

Ledger Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

Purchase orders are too complex. Having to create multiple batches . Review collected by and hosted on G2.com.

EJ

Eduardo J.

Reliability Engineer

Mid-Market (51-1000 emp.)

11/14/2023

"I use vantage point to manage projects, submit my time expenses and hours."

4.5/5

What do you like best about Vantage Point?

User interface is very friendly. They always do updates that integrate new workflows. Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

There are managment portals that restrict access. There should be some lite version of these portals that hide essential information but that other members of the organization can use for information. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/17/2019

"System is vague "

2.5/5

What do you like best about Vantage Point?

The site is available 24/7 and can be accessed anytime as well Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

The site allows for users to spam the site with requests for others to take over their giveaway or trade shift requests Review collected by and hosted on G2.com.

SR

Santiago R.

Workforce Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

10/20/2017

"Vantage Point is not very intuitive, has a clunky presentation. The knowledge base is also robust. "

2.5/5

What do you like best about Vantage Point?

I like the granularity of Vantage Point. I will say that it seems as though Pipkins is very malleable; but this feature isn't very useful due to the lack of intuitive UI. Review collected by and hosted on G2.com.

What do you dislike about Vantage Point?

I dislike the presentation, its hideous. Also, it's a windows only platform. Make Mac Compatible please. Review collected by and hosted on G2.com.

Recommendations to others considering Vantage Point:

Doesn't support Mac unless you're using Remote Desktop, which is finicky. Review collected by and hosted on G2.com.

What problems is Vantage Point solving and how is that benefiting you?

Our company has a lot of anomalies in regard to what tasks are considered productive and non productive. The malleable nature of the RTA module has helped solve many issues. Review collected by and hosted on G2.com.