# Vantage Point Reviews **Vendor:** Pipkins **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 3.7/5.0 **Total Reviews:** 6 ## About Vantage Point Pipkins, Inc. is the leading supplier of workforce management software and services to the call center industry. For nearly three decades, Pipkins has created and delivered superior workforce management products for call centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. Founded in 1983, Pipkins' early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. Pipkins, Inc. offers complete technical and human resources in the areas of new product development, technical support, sales, customer service, and training. ## Vantage Point Pros & Cons **What users dislike:** - Users find the **purchase order complexity** overwhelming, particularly with the need to create multiple batches. (1 reviews) ## Vantage Point Reviews ### 1. Nice App **Rating:** 4.5/5.0 stars **Reviewed by:** Vidit V. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Vantage Point?** I like the process, that is easy . Just select the offer and use. I use the frequently when i have to order something. **What do you dislike about Vantage Point?** 1. The tracking system lags here. The tracking is not in real time. We didn't got any messages. 2. The repetitive offers. **What problems is Vantage Point solving and how is that benefiting you?** For me, It is showing me all the rewards that applies to that particular category. I need to just search the brand, All associated offers will be there. ### 2. Vantage point is a great oroduct **Rating:** 4.5/5.0 stars **Reviewed by:** Wendi D. | Operations controller, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Vantage Point?** Job cost reporting, time keeping, general Ledger **What do you dislike about Vantage Point?** Purchase orders are too complex. Having to create multiple batches . **What problems is Vantage Point solving and how is that benefiting you?** Jon costing, timekeeping ### 3. I use vantage point to manage projects, submit my time expenses and hours. **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo J. | Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Vantage Point?** User interface is very friendly. They always do updates that integrate new workflows. **What do you dislike about Vantage Point?** There are managment portals that restrict access. There should be some lite version of these portals that hide essential information but that other members of the organization can use for information. **What problems is Vantage Point solving and how is that benefiting you?** It puts all of the HR, financial and project managment into one house. ### 4. System is vague **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Vantage Point?** The site is available 24/7 and can be accessed anytime as well **What do you dislike about Vantage Point?** The site allows for users to spam the site with requests for others to take over their giveaway or trade shift requests **What problems is Vantage Point solving and how is that benefiting you?** Trying to ensure that users follow the rules and do not flood the site with multiple of the exact same requests. ### 5. Vantage Point is not very intuitive, has a clunky presentation. The knowledge base is also robust. **Rating:** 2.5/5.0 stars **Reviewed by:** Santiago R. | Workforce Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Vantage Point?** I like the granularity of Vantage Point. I will say that it seems as though Pipkins is very malleable; but this feature isn't very useful due to the lack of intuitive UI. **What do you dislike about Vantage Point?** I dislike the presentation, its hideous. Also, it's a windows only platform. Make Mac Compatible please. **Recommendations to others considering Vantage Point:** Doesn't support Mac unless you're using Remote Desktop, which is finicky. **What problems is Vantage Point solving and how is that benefiting you?** Our company has a lot of anomalies in regard to what tasks are considered productive and non productive. The malleable nature of the RTA module has helped solve many issues. ### 6. Pipkins **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Vantage Point?** Allows for good scheduling of our support staff **What do you dislike about Vantage Point?** still very old school in the user experience **What problems is Vantage Point solving and how is that benefiting you?** We are trying to best allocate our staff while providing best in class customer support while trying to keep staffing levels minimal ## Vantage Point Discussions - [Why cant someone pickup a shift that is same day that does not overlap an existing scheduled shift?](https://www.g2.com/discussions/why-cant-someone-pickup-a-shift-that-is-same-day-that-does-not-overlap-an-existing-scheduled-shift) - 1 upvote - [View Vantage Point pricing details and edition comparison](https://www.g2.com/products/vantage-point/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A04%3A25+-0500&secure%5Bsession_id%5D=0e0b8a85-d41f-4778-8b51-ee7fd5b29859&secure%5Btoken%5D=59a0ea20aea197cc9fca71bf9a654e37e52f1c8fe9f6f128e59b23ac117e7ac2&format=llm_user) ## Vantage Point Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management ## Top Vantage Point Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.5/5.0 (380 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (591 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)